Importing to Jira Service Management from Zammad
Jira Service Management offers several ways to transfer your data from your Zammad straight into their system. Yet, the matter is that generally help desks don’t have seamless approaches to move your tickets. After all, they’re going to lose you as their customer. Help for data migration is usually limited, if not confusing. Thankfully, there are other methods to make things simpler and faster.
Small Number of Migration Methods
Jira Service Management provides limited methods for you to import your tickets from current help desk.
You can make use of JSON, CSV or Excel yet the embedded import tool doesn’t work the best of it.
You’ll still lack an IT professional to look at the whole migration and babysit it till it’s ended.
No Professionally Qualified Team
The other available approach is making the use of a unique API of the particular customer service desk. However, don’t hope for seeing a enthusiastic IT expert that will overlook the complete process for free.
It’s not proposed by either service desks. Most probably, you will have to exploit your company’s IT profesional.
However , even having one, there is a possibility that even your professional isn’t trained enough to manage the data transfer.
By-hand Data Import has More Risks
As a last-ditch effort, you can try a by-hand transition of your help desk records. Nevetheless, this is presuming you are able and have plenty of expertise to make your own scripts or coding and then observe the full process from the beginning to the end.
There’s a high chance that you might alter your data. Doing things only by yourself can be dangerous.
Making Jira Service Management Import Seamless
Why lose tima and efforts when you can deal with this in a simple way. Importing your records should be a piece of cake. You have more important tasks such as dwell on maintaining the delight and loyalty of your users. Our team can help you with that.
Import from Zammad to Jira Service ManagementWe Ensure Your Satisfaction and More
We have helped thousands of businesses shift their data off their source service desk to new ones. Our expertise in data transition reaches years of loyal customers.
We’ll migrate each piece of data, conversations, tickets, and more using our automatic service. But hold on, there’s a lot more!
Our team of specialists strives to deliver you the next:
Go On With Operations As Soon As Possible
Time is money and we realize that your company must get back to work almost at once. Using our automated tool for Jira Service Management import, you can proceed business or continue doing transactions while the migration process is ongoing.
Test Beforehand
Shifting records may be frightening for most business owners. To reduce your hesitation, our specialists have created a method for you to try out the migration process as much as you want. Watch how your data is transferred and promptly spot any pitfalls so you can resolve them prior to the very import process.
Effortless Data Import to Jira Service Management
With the help of our service, it’s not required to install any application to begin the process. No scripting and no coding needed, too.
No Data Loss Ticket Import
Garbled tickets or missing data is a typical bother throughout data transfer. Using our tool, we guarantee to migrate all your records untouched. Our tool is examined and updated regularly before introducing it for use. We only want to provide you with the most pleasant experience while using our service.
Why Rely On our Tool
The Promise of Safety and Privacy
Your information will always be encrypted. We put a lot of effort into our work to guarantee you maximum privacy as you exploit our service. Your records will only be approached within the import process.
Supported Migration Process
We have enthusiastic personnel always ready to resolve any requests you might have about our migration service. They’re also online during the very transition process and can steer you if you experience any kind of issues.
Complete Data Conformity
Our developers work hard 24/7 to maintain a migration tool that will certainly preserve your data untouched from start to finish. Always stay attached and see your records get to their target with no information missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Process of Migration to Jira Service Management
Preparation step
The main point in a successful import is preparing. Open this phase by going to Jira Service Management and setting up the required custom fields and agent profiles. Don’t forget to turn off items like triggers and automation rules mainly because they will influence the importation process.
Bonding our tool to your Zammad
Log in to your Zammad help desk and save the needed credentials to allow the migration wizard reach your records and put them down in appropriate fields.
Accessing Jira Service Management
Finalize the connection with access info provided by Jira Service Management as your new customer service platform. As a result, our tool understands where to migrate the tickets and other records.
Modify the Migration Process
You may change the migration process by selecting what sort of records or tickets you have to migrate in the mapping phase. The data should correspond to the ticket fields you created throughout the very first stage. Just set which data you need to be placed to which field and we’ll do the remaining.
Try Trial Migration
To help ease your mind, you can set up free trial to learn how your records are moved. The demo will go on just like the original process and you will be able to examine a part of your records in Jira Service Management without delays.
Commence the Import to Jira Service Management
As soon as you’re finished with the mapping and trial tests, it’s high time to begin the full process. Choose a time frame when your support team isn’t resolving too many questions and start the transfer.
Hear from our satisfied customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Import Service
Order a free run and watch the working process of our service. You can try out everything free of charge and examine how well we will take care of your records.
You’re Safe with Our Expert Team
Don’t be worried about the migration process. We always have our expert team to respond to all your questions and assist on the full process.