Switching to Jira Service Management from Tidio
Jira Service Management has a few ways to transfer your data from your Tidio into their system. Nevertheless, the problem is that typically help desks don’t offer simple approaches to move your records. The reason is obvious, they’re going to lose you as their user. Support for data migration is frequently limited, or even confusing. Fortunately, there are more ways to make things simpler and quicker.
Small Number of Import Methods
Jira Service Management provides few methods for you to import your data from former help desk.
You can make use of JSON, CSV or Excel but the internal migration tool doesn’t work the best of it.
You’ll still require an IT specialist to look at the full transfer and keep the eye on it right up until it’s ended.
No Professionally Qualified Team
One more viable method is using a internal API of the particular ticketing platform. However, don’t expect to see a devoted IT expert that will overlook the whole process free of charge.
It’s not offered by either help desks. Most probably, you will take advantage of your company’s IT expert.
However , even having one, there’s a possibility that even your specialist isn’t trained enough to operate the data import.
Manual Data Migration has More Risks
As a last-ditch effort, you can try doing a by-hand migration of your service desk data. However, this is supposing you are able and well-versed to write your own scripts or code and then observe the whole process from start to finish.
There’s a high possibility that you might corrupt your data. Making everything only by yourself is risky.
Making Data Migration Simpler
You don’t have to throw out you efforts when you can make things easier. Moving your records should be a child’s play. You have more important tasks such as focusing on preserving the delight and loyalty of your clients. We can help you with that.
Import from Tidio to Jira Service ManagementWe Ensure Your Satisfaction and More
We have helped numbers of of organizations move their records out of their old help desk to new ones. Our expertise in data migration is extended to years of loyal customers.
We’ll migrate every piece of data, conversations, tickets, and more with our automated service. But stop, there’s a lot more!
Our team of experts strives to ensure you of the following:
Go On With Everyday Work Without Delays
Saving time is important and we know that your company needs to return to being active immediately. With the help of our automated tool for importing to Jira Service Management, you can proceed business or go on doing operations while the migration process is in progress.
Try Out all You Want
Shifting data may be overwhelming for the majority of business owners. To alleviate your fears, our specialists have created an alternative for you to try out the migration process as much as you wish. See how your data is moved and immediately detect any obstacles so you can straighten them out before the specific import process.
Effortless Data Migration to Jira Service Management
With our service, there’s no need to download any programs to begin the process. No scripting and no coding necessary, too.
Precise Ticket Migration
Corrupted tickets or lost data is a usual concern during data migration. Using our tool, we guarantee to transfer all your data untouched. Our tool is checked and refined regularly before releasing it for use. We simply want to supply you with the most pleasant experience while working with our tool.
The Reason Why You Can Trust our Tool
Guaranteed Security and Privacy
Your information will always be protected. We put a lot of effort into our work to offer you full privacy while you use our service. Your records will only be accessed throughout the import process.
Supported Import Process
We have enthusiastic support representatives determined to reply to any questions you might have about our data transition service. They’re also online during the very migration and can steer you if you experience any kind of problems.
Total Data Integrity
Our programmers strive day and night to guarantee a migration service that will keep your data untouched from start to finish. Always stay linked and view your records reach their destination with no info missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Jira Service Management Import Process
Preparation step
The main point in a successful data transition is getting ready. Begin this stage by logging into Jira Service Management and creating the needed custom fields and agent profiles. Don’t forget to deactivate things like triggers and automation rules as they can interfere with the migration process.
Bonding our tool to your Tidio
Log in to your Tidio ticketing system and copy the required credentials to help our tool reach your profile and put them down in corresponding fields.
Accessing Jira Service Management
Finalize the link with login info provided by Jira Service Management as your target ticketing software system. This way, our tool sees where to migrate the tickets and remaining data.
Modify the Migration Process
You may adjust the transition process by picking what type of data or tickets you want to transfer in the mapping phase. The data should suit the ticket fields you made throughout the preparing phase. Just pick which data you need to be placed to which field and we’ll do the rest.
Try Free Demo
To let you relieve your worries, you can start demo migration to check how your data is transferred. The demo will pass just like the real thing and you may examine a part of your records in Jira Service Management immediately.
Commence the Data Transfer to Jira Service Management
The moment you’re ready with the mapping and demo runs, it’s time to begin the full migration. Choose a time when your support department isn’t too busy and start the migration.
Hear from our happy clients
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Migration Tool
Request a free demonstration and understand the effectiveness of our service. You can check everything free of charge and see how well we’ll manage your records.
Your Data is in Good Hands with Our Expert Team
Don’t be worried about the transition process. We always have our expert team to reply to all of your questions and help you with the entire process.