Importing to Jira Service Management from Pylon

Jira Service Management offers a couple of strategies to shift your data from your Pylon straight into their system. Nevertheless, the matter is that generally help desks don’t have simple methods to transfer your tickets. It’s easy to explain, they will lose you as their user. Help for data import is often little, or even misleading. Luckily, there are more approaches to complete the process simpler and quicker.

Not a Lot of Migration Strategies

Jira Service Management has a small number of means for you to move your tickets from former customer service platform.

You may tak the advantage of JSON, CSV or Excel yet the internal import tool doesn’t make the most out of it.

You’ll still lack an IT team to look at the full migration and keep the eye on it until it’s complete.

Lack of Professionally Qualified Team

Another viable option is making the use of a internal API of the particular customer service desk. Though, don’t hope for seeing a devoted IT professional that will inspect the complete process at no cost.

It’s not provided by either customer service platforms. Most probably, you will exploit your internal IT expert.

Yet , even having one, there is a risk that even your expert isn’t skilled enough to cope with data transition.

By-hand Data Migration is Dangerous

As a final resort, you can attempt to do a by-hand import of your help desk data. Nevetheless, this is presuming you are ready and have plenty of expertise to write your own scripts or coding and then control the full process from the beginning to the end.

There’s a high possibility that you might alter your record structure. Managing things alone is risky.

How to make Jira Service Management Import Simpler

There’s no reason to throw out you time when you can deal with this in a simple way. Moving your records should be a piece of cake. You have more significant job to do such as dwell on preserving the contentment and trust of your users. Our team can help you with that.

Import from Pylon to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped numerous of organizations migrate their data out of their source customer service platforms to new ones. Our work in data transition is extended to years of content clients.

We’ll move each piece of records, conversations, tickets, and more using our automated service. But hold on, there’s even more!

Our team of professionals breaks sweat to provide you with the next:

Resume Daily Business Without Delays

Time is valuable and we know that your team must return to being active almost at once. Using our automated service for migrating to Jira Service Management, you can go back to your duties or keep on doing arrangements while the migration process is in progress.

Test Beforehand

Migrating records may be frustrating for most companies. To reduce your anxiety, our professionals have made an alternative for you to check the import process as many times as you need. Observe how your data is moved and promptly detect any pitfalls so that you can straighten them out before the very migration.

Painless Data Import to Jira Service Management

With the help of our service, you don’t need to install any programs to get started on the process. No scripting and no coding needed, also.

No Data Loss Ticket Import

Garbled tickets or absent data is a usual fear throughout data migration. Using our service, we guarantee to migrate all your data unharmed. Our device is examined and improved on a regular basis prior to introducing it for use. We simply want to give you the greatest experience while working with our tool.

Why Rely On our Tool

The Promise of Safety and Privacy

Your data will always be guarded. We put a lot of effort into our work to provide you maximum privacy while you exploit our tool. Your private information will only be approached throughout the transition process.

Guided Migration Process

We have dedicated team determined to answer any requests you might have about our data transition service. They will also be online throughout the very migration and can lead you if you come across any challenges.

Complete Data Conformity

Our developers strain day and night to provide a migration tool that will preserve your records intergral from the beginning to the end. Always stay linked and watch your data get to their finish point with no info missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Process of Migration to Jira Service Management

Step

Preparation phase

The key to a successful data migration is getting ready. Start this phase by accessing Jira Service Management and setting up the required custom fields and agent profiles. Remember to deactivate items such as triggers and automation rules mainly because they are possible to affect the migration process.

Step

Connecting our tool to your Pylon

Go to your Pylon help desk and copy the necessary credentials to allow our tool obtain your records and input them to appropriate fields.

Step

Linking to Jira Service Management

Complete the connection with login info to Jira Service Management as your new ticketing software system. As a result, our tool understands where to transfer the tickets and other data.

Step

Customize the Migration Process

You can fine-tune the transition process by choosing what sort of data or tickets you have to transition in the mapping step. The records should suit the ticket fields you created during the preparation stage. Simply pick which records you need to be put to which field and we’ll do the rest.

Step

Run a Demo Migration

To help you calm down, you can start trial tests to learn how your data is moved. The demo will go on in a way like the original process and you may look at a limited number of your data in Jira Service Management straight away.

Step

Start the Migration to Jira Service Management

The moment you’re done with the mapping and trial tests, it’s time to get started on the full process. Find a time frame when your support department isn’t handling too many problems and begin the process.