Migrating to Jira Service Management from Halo Service Solutions

Jira Service Management gives a few strategies to move your data from your Halo Service Solutions right to their system. But, the matter is that usually service desk vendors don’t provide effortless approaches to transfer your data. It’s easy to explain, they’re going to lose you as their customer. Support for data migration is usually little, or even puzzling. Thankfully, there are other approaches to make things smoother and quicker.

Small Number of Migration Strategies

Jira Service Management provides few means for you to transfer your records from old help desk.

You may use JSON, CSV or Excel however the embedded migration tool doesn’t make the most out of it.

You’ll still need an IT specialist to assess the whole transfer and control it till it’s finished.

No Professionally Qualified Team

One more viable option is utilizing a native API of the particular help desk. Although, don’t wait to see a enthusiastic IT expert that will inspect the entire process at no cost.

It’s not proposed by either customer service platforms. Most probably, you will need to use your own IT expert.

Nevertheless , even having one, there is a risk that even your expert isn’t trained enough to operate the data transfer.

By-hand Data Migration is More Risky

As a last-ditch effort, you can try doing a by-hand import of your service desk records. Nevetheless, this is assuming you are capable and experienced enough to write your own scripts or code and then overview the complete process from start to finish.

There’s a great chance that you might corrupt your data. Doing things on your own can be dangerous.

Making Jira Service Management Import Simpler

You don’t have to throw out you time when you can simplify things. Migrating your records should be as easy as pie. You have better things to do such as concentrating on maintaining the delight and loyalty of your customers. We can provide you with such a chance.

Import from Halo Service Solutions to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numbers of of organizations migrate their records from their source customer service platforms to new ones. Our experiencing in data import reaches years of loyal clients.

We’ll migrate each piece of records, conversations, tickets, and more with the help of our automatic service. But wait, there’s more!

Our team of experts breaks sweat to provide you with these:

Go On With Everyday Work Without Delays

Saving time is important and we know that your business has to be operational almost at once. With our automatic tool for switching to Jira Service Management, you can proceed duties or continue doing arrangements while the transition process is ongoing.

Try Out Beforehand

Shifting records may be frustrating for the majority of companies. To reduce your worries, our experts have created a method for you to try out the import process as much as you need. Watch how your data is transferred and immediately notice any kinks so that you can resolve them before the very migration.

Effortless Data Import to Jira Service Management

With the help of our service, you don’t have to download software to begin the process. No scripting and no coding required, as well.

Precise Ticket Import

Scattered tickets or lost data is a usual fear while data import. Using our service, we ensure you to move all your data untouched. Our device is tested and improved regularly prior to releasing it for use. We just want to provide you with the best experience while working with our tool.

The Reason Why You Can Rely On our Tool

Guaranteed Safety and Privacy

Your information will always be encrypted. We put a lot of effort into our work to provide you full privacy as you exploit our tool. Your data will only be used within the import process.

Supported Migration Process

We have enthusiastic support representatives determined to answer any queries you might have about our import service. They will also be supportive during the very process and can steer you if you face any kind of problems.

100% Data Conformity

Our programmers strive day and night to provide a migration service that will certainly preserve your records intact from start to finish. Always stay attached and view your records arrive at their destination omitting information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation step

The main point in a successful data transition is getting ready. Start this stage by signing into Jira Service Management and setting up the necessary custom fields and agent accounts. Don’t forget to turn off things like triggers and automation rules as these are possible to influence the importation process.

Step

Bonding our tool to your Halo Service Solutions

Log in to your Halo Service Solutions help desk and copy the necessary credentials to let the migration wizard reach your data and paste them into related fields.

Step

Accessing Jira Service Management

Finalize the connection with login info to Jira Service Management as your future help desk. As a result, our tool knows where to move the tickets and the rest of the data.

Step

Modify the Migration Process

You may fine-tune the transition process by choosing what kind of records or tickets you have to move in the mapping stage. The data should correspond to the ticket fields you made throughout the very first phase. Just set which data you want to be sorted to which field and we’ll do the remaining.

Step

Try Free Demo

To let you relieve your worries, you can start trial tests to see how your records are moved. The demo will run like the full migration and you may examine a limited number of your records in Jira Service Management immediately.

Step

Commence the Data Transfer to Jira Service Management

The moment you’re done with the mapping and demo runs, it’s high time to begin the process. Pick a time period when your support department isn’t too busy and begin the transfer.