Switching to Jira Service Management from Google Docs
Jira Service Management has a couple of options to shift your data from your Google Docs into their system. Yet, the problem is that usually help desks don’t offer effortless ways to move your records. It’s easy to explain, they will lose you as their user. Support for data import is usually little, or even misleading. Luckily, there are other methods to make things simpler and faster.
Not a Lot of Migration Options
Jira Service Management has a small number of options for you to move your data from current customer service platform.
You may make use of JSON, CSV or Excel but the native migration tool doesn’t work the best of it.
You’ll still require an IT specialist to overview the full transfer and babysit it till it’s complete.
Lack of Professionally Qualified Team
Another possible approach is using a unique API of the particular help desk. However, don’t expect to see a dedicated IT specialist that will overlook the whole process at no cost.
It’s not available from either customer service platforms. Most likely, you will have to make use of your internal IT team.
Yet , even having one, there’s a possibility that even your professional isn’t trained enough to handle data import.
By-hand Data Transfer is Dangerous
As a final resort, you can attempt to do a manual transition of your help desk data. However, this is assuming you are able and well-versed to write your own scripts or code and then watch the whole process from start to finish.
There’s a big possibility that you might corrupt your record structure. Doing things alone is unsafe.
How to make Jira Service Management Import Easier
There’s no reason to waste tima and efforts when you can make things easier. Importing your records should be as easy as pie. You have more important tasks such as focusing on retaining the satisfaction and trust of your clients. We can give you this opportunity.
Import from Google Docs to Jira Service ManagementOur Team Guarantees Your Satisfaction and More
We have helped numerous of companies shift their data off their old customer service platforms to new ones. Our expertise in data migration spans years of satisfied customers.
We’ll move each bit of records, conversations, tickets, and more with our automated service. But wait, there’s a lot more!
Our team of professionals goes way further to deliver you the following:
Resume Daily Business Swiftly
Time is valuable and we understand that your team needs to get back to work immediately. With our automated tool for importing to Jira Service Management, you can resume business or go on doing arrangements while the import process is in progress.
Try Out Beforehand
Migrating records can be scary for most businesses. To alleviate your worries, our specialists have created options for you to test the migration process as much as you need. Take a look at how your data is moved and immediately spot any possible errors so that you can fix them prior to the specific import process.
Painless Data Import to Jira Service Management
With the help of our tool, it’s not required to install any application to get started on the process. No scripting and no coding required, too.
Precise Ticket Import
Corrupted tickets or absent data is a common bother during data transfer. Using our service, we guarantee to transfer all your data intact. Our tool is checked and improved on a regular basis prior to releasing it for use. We only want to provide you with the greatest experience while working with our service.
The Reason Why You Can Rely On our Service
Guaranteed Safety and Confidentiality
Your data will always be guarded. We extend ourselves to guarantee you maximum privacy while you use our tool. Your records will only be accessed during the migration process.
Guided Migration Process
We have dedicated team on standby to resolve any questions you might have about our migration service. They will also be online during the very process and can guide you if you encounter any kind of problems.
Total Data Conformity
Our programmers strain round the clock to maintain a migration tool that will keep your records untouched from start to finish. Always stay connected to see your data reach their destination without info losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Process of Migration to Jira Service Management
Preparation phase
The key to a successful data migration is preparation. Open this phase by logging into Jira Service Management and creating the necessary custom fields and agent profiles. Don’t forget to disable things such as triggers and automation rules as they are possible to interrrupt the migration process.
Connecting our tool to your Google Docs
Go to your Google Docs help desk and generate the needed credentials to help our tool obtain your data and put them down in corresponding fields.
Linking to Jira Service Management
Complete the connection with credentials to Jira Service Management as your target customer service platform. This way, our tool knows where to migrate the tickets and remaining data.
Customize the Migration Process
You can tweak the import process by selecting what type of data or tickets you want to move in the mapping phase. The data should match the ticket fields you made during the preparing phase. Simply pick what records you want to be put to which field and we’ll make the rest work out.
Run a Demo Migration
To let you calm down, you can run free trial to check how your data is transferred. The demo will run just like the real thing and you may check part of your records in Jira Service Management immediately.
Start the Migration to Jira Service Management
Once you’re finished with the mapping and trial tests, it’s time to get started on the process. Choose a time when your support department isn’t too busy and start the migration.
Hear from our happy buyers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Data Migration Service
Order a free demonstration and watch the performance of our tool. You can test everything free of charge and examine how well we’ll look after your data.
Your Data is Safe with Our Experts
Don’t be scared of the import process. We always have our experts to respond to all your questions and help you with the entire migration.