Switching to Jira® Service Management from Thena
Jira® Service Management has a couple of ways to migrate your data from your Thena into their system. Nevertheless, the matter is that typically help desks don’t provide seamless approaches to move your data. It’s easy to explain, they’re going to lose you as their client. Support for data import is usually little, or even misleading. Thankfully, there are more methods to make things smoother and faster.
Small Number of Import Methods
Jira® Service Management provides a small number of methods for you to migrate your data from former service desk.
You may make use of JSON, CSV or Excel however the native import tool doesn’t work the best of it.
You’ll still need an IT team to look at the complete transfer and babysit it till it’s finished.
No Professionally Qualified Team
Another viable option is using a internal API of the ticketing platform. However, don’t wait to see a dedicated IT expert that will overlook the entire process at no cost.
It’s not offered by either help desks. Most probably, you will have to make use of your own IT team.
Yet , even having one, there’s a possibility that even your professional isn’t trained enough to manage the data import.
Manual Data Migration is not Risk-Free
As a last-ditch effort, you can attempt to do a by-hand import of your help desk records. Nevetheless, this is supposing you are able and experienced enough to make your own scripts or coding and then watch the complete process from the beginning to the end.
There’s a high probability that you might corrupt your record structure. Doing things on your own can be dangerous.
Making Data Migration Simpler
There’s no reason to throw out you time when you can make things easier. Moving your data should be a child’s play. You have more important tasks such as concentrating on retaining the delight and trust of your customers. Our team can help you with that.
Import from Thena to Jira® Service ManagementWe Ensure Your Satisfaction and More
We have helped numerous of organizations migrate their data out of their source customer service platforms to new ones. Our expertise in data import spans years of loyal customers.
We’ll migrate every piece of data, conversations, tickets, and more with our automatic tool. But stop, there’s a lot more!
Our team of professionals strives to provide you with the following:
Go On With Daily Business Without Delays
Time is valuable and we know that your organization needs to return to being active almost at once. With the help of our automated service for Jira® Service Management import, you can proceed business or keep on doing arrangements while the migration process is running.
Try Out all You Want
Shifting data may be terrrifying for most people. To reduce your worries, our specialists have made options for you to try out the migration process as many times as you need. See how your data is migrated and immediately spot any possible errors so that you can resolve them prior to the specific import process.
Effortless Data Migration to Jira® Service Management
With our service, you don’t have to install any programs to start the process. No scripting and no coding necessary, too.
Precise Ticket Migration
Corrupted tickets or absent data is a usual fear during data migration. With our service, we guarantee to move all your records untouched. Our tool is tested and improved regularly before releasing it for use. We only want to provide you with the best experience while working with our service.
The Reason Why You Can Trust our Tool
Guaranteed Security and Privacy
Your information will always be secure. We put a lot of effort into our work to provide you maximum privacy as you exploit our tool. Your records will only be used during the import process.
Supported Import Process
We have enthusiastic team determined to answer any questions you might have about our data transition tool. They will also be online throughout the very transition process and can steer you if you encounter any challenges.
Total Data Integrity
Our programmers strain day and night to provide a migration tool that will certainly preserve your records untouched from the beginning to the end. Always stay connected and see your data arrive at their finish point with no data missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Jira® Service Management Import Process
Preparation step
The main point in a successful data migration is getting ready. Start this phase by going to Jira® Service Management and setting up the needed custom fields and agent profiles. Remember to disable items such as triggers and automation rules as these are possible to interfere with the data transition process.
Bonding our tool to your Thena
Log in to your Thena ticketing system and copy the necessary credentials to help the migration wizard access your profile and put them down in related fields.
Accessing Jira® Service Management
Finalize the link with login info provided by Jira® Service Management as your target ticketing software system. As a result, our tool sees where to migrate the tickets and the rest of the records.
Modify the Migration Process
You may modify the transition process by choosing what type of records or tickets you have to move in the mapping phase. The records should match the ticket fields you created during the preparation stage. Just determine which records you want to be sorted to which field and we’ll do the remaining.
Try Demo Migration
To let you calm down, you can start trial tests to check how your records are moved. The demo will pass just like the full migration and you will be able to examine a part of your data in Jira® Service Management straight away.
Commence the Migration to Jira® Service Management
The moment you’re done with the mapping and trial tests, it’s high time to start the full migration. Choose a time period when your support team isn’t resolving too many tasks and start the process.
Hear from our happy buyers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Migration Tool
Ask for a free demonstration and understand how our tool performs. You can check everything free of charge and watch how well we will take care of your data.
Your Data is in Good Hands with Our Expert Team
Don’t be worried about the import process. We always have our expert team to answer all your questions and assist on the full migration.