Moving to Jira® Service Management from Tawk.to
Jira® Service Management provides several ways to shift your data from your Tawk.to into their system. But, the problem is that usually help desks don’t provide seamless ways to move your tickets. It’s easy to explain, they will lose you as their client. Assistance for data migration is usually limited, if not puzzling. Luckily, there are more approaches to make things simpler and faster.
Few Import Methods
Jira® Service Management offers limited methods for you to move your data from old help desk.
You can make use of JSON, CSV or Excel however the native import tool doesn’t work the best of it.
You’ll still lack an IT expert to overview the complete import process and babysit it till it’s finished.
Absence of Professionally Qualified Team
The other possible option is using a native API of the particular help desk. However, don’t wait to see a dedicated IT specialist that will overlook the complete process at no cost.
It’s not available from either service desks. Most likely, you will have to take advantage of your own IT specialist.
Nevertheless , even having one, there’s a chance that even your expert isn’t trained enough to handle data transition.
Manual Data Transfer is Dangerous
At last, you can try a by-hand import of your service desk records. However, this is assuming you are able and experienced enough to make your own scripts or coding and then watch the full process from start to finish.
There’s a big probability that you might damage your data. Doing things on your own is unsafe.
Steps to make Data Migration Easier
Why waste time when you can make things easier. Migrating your records should be as easy as counting your fingers. You have more important tasks such as concentrating on retaining the satisfaction and trust of your users. We can give you this opportunity.
Import from Tawk.to to Jira® Service ManagementWe Guarantee Your Satisfaction and More
We have helped thousands of companies migrate their records from their old service desk to new ones. Our expertise in data import spans years of satisfied customers.
We’ll shift every piece of records, conversations, tickets, and more with our automatic service. But wait, there’s a lot more!
Our team of specialists strives to provide you with the following:
Continue Operations Swiftly
Time is money and we understand that your team needs to be operational immediately. With our automated service for Jira® Service Management import, you can resume business or move on doing arrangements while the import process is running.
Test all You Want
Transferring data may be scary for the majority of businesses. To alleviate your hesitation, our professionals have made options for you to test the migration process as many times as you need. Take a look at how your data is migrated and instantly spot any obstacles so you can fix them before the specific transfer.
Pain-free Data Migration to Jira® Service Management
With our service, you don’t need to download software to begin the process. No scripting and no coding required, too.
No Data Loss Ticket Migration
Altered tickets or missing data is a common fear during data import. Using our tool, we guarantee to move all your records intact. Our tool is examined and improved on a regular basis before launching it for use. We only want to provide you with the best experience while using our tool.
Why Trust our Tool
The Promise of Security and Privacy
Your records will always be protected. We put a lot of effort into our work to provide you full privacy as you use our service. Your records will only be used during the migration process.
Assisted Import Process
We have devoted personnel on standby to answer any questions you might have about our import service. They’re also online throughout the very transition process and can guide you if you encounter any troubles.
Full Data Integrity
Our developers work hard round the clock to provide a migration service that will certainly keep your data untouched from the beginning to the end. Always stay connected and see your data get to their aim without data losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
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Tickets
with replies, notes and attachments
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Contact
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Companies
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Agents
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Agents Groups
Knowledge Base Objects
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Articles
with images and attachments
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Categories
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Folders
The Automated Jira® Service Management Import Process
Preparation stage
The esssence of a successful import is preparation. Start this stage by signing into Jira® Service Management and creating the necessary custom fields and agent profiles. Remember to disable items such as triggers and automation rules mainly because they are possible to interrrupt the data transition process.
Linking our tool to your Tawk.to
Sign in to your Tawk.to ticketing system and generate the necessary credentials to help the migration wizard reach your data and put them down in related fields.
Connecting to Jira® Service Management
Settle the link with credentials to Jira® Service Management as your target help desk. This way, our tool knows where to transfer the tickets and the rest of the records.
Personalize the Migration Process
You are able to fine-tune the import process by choosing what type of records or tickets you want to migrate in the mapping phase. The records should match the ticket fields you created during the prep phase. Simply determine what data you need to be sorted to which field and we’ll make the rest work out.
Set up Trial Migration
To help ease your mind, you can run trial tests to check how your records are transferred. The demo will run just like the full migration and you will be able to check part of your data in Jira® Service Management right away.
Begin the Import to Jira® Service Management
Once you’re done with the mapping and demo runs, it’s high time to begin the process. Choose a time period when your support team isn’t dealing with too many requests and start the import.
Hear from our satisfied customers
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Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys! -
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again. -
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Data Migration Service
Ask for a free demonstration and see the working process of our service. You can test everything free of charge and learn how well we will take care of your data.
You’re in Good Hands with Our Expert Team
Don’t be afraid of the migration process. We always have our expert team to answer all of your questions and assist on the entire process.