Migrating to Jira Service Management from Zendesk

Jira Service Management gives a few strategies to shift your data from your Zendesk right to their system. Yet, the issue is that generally help desks don’t offer effortless approaches to transfer your records. It’s easy to explain, they’re going to lose you as their customer. Assistance for data import is frequently limited, or even misleading. Fortunately, there are other approaches to complete the process simpler and faster.

Few Migration Strategies

Jira Service Management offers few means for you to move your records from current ticketing software.

You can make use of JSON, CSV or Excel but the native import tool doesn’t make the most out of it.

You’ll still require an IT team to look at the whole import process and keep the eye on it right up until it’s finished.

Absence of Professionally Qualified Team

One more available approach is utilizing a unique API of the customer service desk. However, don’t expect to see a dedicated IT expert that will inspect the whole process at no cost.

It’s not offered by either help desks. Most probably, you will make use of your own IT team.

Yet , even having one, there is a possibility that even your expert isn’t skilled enough to manage the data migration.

By-hand Data Import is Dangerous

At last, you can try doing a by-hand transition of your help desk data. Although, this is presuming you are able and well-versed to write your own scripts or coding and then control the whole process from the beginning to the end.

There’s a high chance that you might damage your record structure. Making everything on your own is unsafe.

Steps to make Jira Service Management Import Seamless

You don’t have to lose tima and efforts when you can simplify things. Importing your data should be a piece of cake. You have more important tasks such as focusing on retaining the delight and trust of your clients. Our team can help you with that.

Import from Zendesk to Jira Service Management

We Guarantee Your Satisfaction and More

We have helped numbers of of businesses shift their data off their former help desk to new ones. Our expertise in data migration spans years of loyal clients.

We’ll shift each piece of records, conversations, tickets, and more with the help of our automated tool. But hold on, there’s a lot more!

Our team of experts breaks sweat to deliver you these:

Continue Everyday Work As Soon As Possible

Saving time is important and we realize that your team has to get back to work as soon as possible. Using our automated service for switching to Jira Service Management, you can proceed duties or move on doing arrangements while the migration process is ongoing.

Try Out Beforehand

Transferring records may be overwhelming for most businesses. To relieve your hesitation, our professionals have made options for you to try out the import process as many times as you need. See how your data is transferred and instantly detect any possible errors so you can fix them prior to the very import process.

Pain-free Data Import to Jira Service Management

With the help of our service, it’s not required to install any application to start out the process. No scripting and no coding needed, too.

Precise Ticket Import

Scattered tickets or lost data is a typical bother while data transfer. With our tool, we guarantee to transfer all your data untouched. Our device is checked and improved regularly before launching it for use. We simply want to supply you with the best experience while working with our service.

The Reason Why You Can Rely On our Tool

Guaranteed Safety and Privacy

Your records will always be encrypted. We put a lot of effort into our work to guarantee you maximum privacy while you work with our service. Your records will only be accessed during the import process.

Assisted Migration Process

We have devoted support representatives always ready to resolve any queries you might have about our migration tool. They’re also online throughout the very process and can steer you if you come across any challenges.

100% Data Conformity

Our programmers strive 24/7 to maintain a migration tool that will maintain your data untouched from the beginning to the end. Always stay connected and see your data reach their finish point with no information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation stage

The esssence of a successful data transition is preparing. Open this phase by logging into Jira Service Management and making the required custom fields and agent profiles. Remember to disable items such as triggers and automation rules as they are possible to interfere with the importation process.

Step

Linking our tool to your Zendesk

Sign in to your Zendesk help desk and save the needed credentials to let our tool read your records and put them down in corresponding fields.

Step

Connecting to Jira Service Management

Settle the connection with access info to Jira Service Management as your future customer service platform. Only this way, our tool understands where to transfer the tickets and remaining data.

Step

Personalize the Migration Process

You are able to tweak the migration process by selecting what kind of data or tickets you need to migrate in the mapping phase. The records should match the ticket fields you created during the prep stage. Just set which records you want to be sorted to which field and we’ll make the rest work out.

Step

Set up Free Demo

To let you relieve your worries, you can set up free trial to see how your data is migrated. The demo will go on just like the real thing and you may examine a limited number of your data in Jira Service Management straight away.

Step

Begin the Data Transfer to Jira Service Management

As soon as you’re finished with the mapping and trial tests, it’s time to start out the full process. Choose a time when your support department isn’t dealing with too many questions and begin the import.