Migrating to Jira Service Management from Vivantio

Jira Service Management gives several options to migrate your data from your Vivantio straight into their system. But, the problem is that usually service desk vendors don’t have effortless approaches to move your records. It’s easy to explain, they’re going to lose you as their user. Help for data import is frequently limited, or even puzzling. Thankfully, there are other methods to complete the process simpler and faster.

Not a Lot of Migration Options

Jira Service Management has limited options for you to migrate your tickets from old help desk.

You can use JSON, CSV or Excel yet the internal migration tool doesn’t work the best of it.

You’ll still require an IT team to overview the full migration and control it right up until it’s finished.

Lack of Professionally Qualified Team

The other viable approach is making the use of a native API of the particular help desk. Although, don’t hope for seeing a devoted IT expert that will overlook the whole process at no cost.

It’s not offered by either customer service platforms. Most likely, you will need to take advantage of your own IT team.

Nevertheless , even having one, there’s a risk that even your professional isn’t skilled enough to operate the data transition.

By-hand Data Migration is not Risk-Free

As a final resort, you can try a manual transition of your service desk records. However, this is assuming you are capable and have plenty of expertise to write your own scripts or code and then watch the whole process from the beginning to the end.

There’s a big possibility that you might alter your record structure. Making everything on your own is risky.

How to make Jira Service Management Import Simpler

Why throw out you tima and efforts when you can deal with this in a simple way. Migrating your records should be as easy as pie. You have better things to do such as dwell on preserving the delight and trust of your clients. Our team can give you this opportunity.

Import from Vivantio to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped thousands of organizations shift their records from their old help desk to new ones. Our experiencing in data transition is extended to years of loyal customers.

We’ll move each bit of data, conversations, tickets, and more using our automatic service. But wait, there’s more!

Our team of specialists goes way further to deliver you the next:

Resume Operations Without Delays

Time is money and we know that your organization must be operational immediately. With our automatic service for switching to Jira Service Management, you can proceed business or move on doing arrangements while the import process is in progress.

Try Out Beforehand

Migrating records can be overwhelming for the majority of companies. To alleviate your fears, our experts have made an alternative for you to try out the migration process as many times as you need. See how your data is moved and promptly notice any obstacles so you can straighten them out prior to the specific migration.

Painless Data Import to Jira Service Management

With the help of our tool, it’s not required to download software to begin the process. No scripting and no coding required, as well.

Precise Ticket Import

Scattered tickets or missing data is a usual bother throughout data import. Using our tool, we ensure you to migrate all your data untouched. Our tool is checked and improved regularly prior to introducing it for use. We just want to supply you with the best experience while working with our service.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your data will always be encrypted. We extend ourselves to guarantee you full privacy as you use our service. Your data will only be approached throughout the import process.

Guided Migration Process

We have dedicated personnel determined to resolve any requests you might have about our import service. They’re also supportive throughout the very process and can steer you if you encounter any challenges.

100% Data Conformity

Our programmers work hard day and night to maintain a migration service that will certainly keep your data intact from the beginning to the end. Always stay linked and view your data reach their finish point without info losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation phase

The key to a successful import is getting ready. Open this stage by going to Jira Service Management and creating the necessary custom fields and agent accounts. Remember to deactivate things such as triggers and automation rules as they are possible to interfere with the migration process.

Step

Connecting our tool to your Vivantio

Go to your Vivantio help desk and copy the needed credentials to allow the migration wizard reach your data and paste them into appropriate fields.

Step

Linking to Jira Service Management

Complete the connection with login info provided by Jira Service Management as your new help desk. This way, our tool knows where to move the tickets and other data.

Step

Customize the Migration Process

You can modify the transition process by selecting what sort of records or tickets you want to transfer in the mapping stage. The records should suit the ticket fields you made during the prep stage. Just pick what records you need to be sorted to which field and we’ll do the rest.

Step

Run a Trial Migration

To let ease your mind, you can start free trial to learn how your records are transferred. The demo will run like the original process and you may examine a part of your data in Jira Service Management straight away.

Step

Start the Import to Jira Service Management

The moment you’re finished with the mapping and demo runs, it’s high time to begin the process. Pick a time frame when your support department isn’t too busy and start the import.