Moving to Jira® Service Management from Unthread

Jira® Service Management provides a few options to shift your data from your Unthread into their system. Yet, the issue is that generally service desk vendors don’t offer seamless ways to transfer your records. The reason is obvious, they’re going to lose you as their client. Help for data import is usually limited, if not misleading. Fortunately, there are more methods to make things smoother and faster.

Small Number of Import Options

Jira® Service Management provides few options for you to move your data from current ticketing software.

You can make use of JSON, CSV or Excel but the embedded migration tool doesn’t make the most out of it.

You’ll still require an IT professional to look at the complete migration and babysit it till it’s finished.

No Professionally Qualified Team

One more possible option is using a unique API of the customer service desk. However, don’t expect to see a enthusiastic IT specialist that will inspect the whole process free of charge.

It’s not offered by either customer service platforms. Most probably, you will have to take advantage of your own IT profesional.

Yet , even having one, there is a possibility that even your professional isn’t trained enough to handle data transfer.

Manual Data Transfer is Dangerous

As a last-ditch effort, you can try doing a manual import of your service desk records. Although, this is presuming you are able and well-versed to make your own scripts or code and then observe the whole process from the beginning to the end.

There’s a high probability that you might alter your record structure. Doing things on your own can be dangerous.

Making Data Migration Easier

You don’t have to waste time when you can make things easier. Importing your data should be a piece of cake. You have more important tasks such as focusing on maintaining the satisfaction and loyalty of your clients. Our team can help you with that.

Import from Unthread to Jira® Service Management

We Ensure Your Satisfaction and More

We have helped numbers of of companies migrate their records off their former service desk to new ones. Our expertise in data migration reaches years of satisfied clients.

We’ll migrate every bit of records, conversations, tickets, and more with our automatic tool. But hold on, there’s a lot more!

Our team of experts goes the extra mile to provide you with the following:

Go On With Everyday Work Swiftly

Saving time is important and we understand that your team needs to get back to work as soon as possible. Using our automatic service for Jira® Service Management import, you can resume duties or continue doing operations while the migration process is running.

Test all You Want

Shifting data can be frightening for the majority of people. To relieve your hesitation, our developers have made a method for you to test the import process as much as you wish. See how your data is migrated and promptly spot any obstacles so you can resolve them prior to the very import process.

Effortless Data Migration to Jira® Service Management

With our tool, you don’t need to download any application to start out the process. No scripting and no coding needed, too.

No Data Loss Ticket Migration

Altered tickets or lost data is a common fear during data transfer. With our tool, we ensure you to transfer all your records intact. Our device is checked and refined regularly prior to introducing it for use. We only want to provide you with the best experience while using our service.

Why Trust our Service

The Promise of Security and Confidentiality

Your information will always be secure. We extend ourselves to provide you full privacy as you work with our service. Your records will only be accessed within the migration process.

Supported Import Process

We have enthusiastic support representatives on standby to answer any questions you might have about our migration tool. They’re also supportive throughout the very transition process and can guide you if you experience any kind of issues.

Full Data Integrity

Our developers strive round the clock to provide a migration service that will certainly maintain your data untouched from the beginning to the end. Always stay attached and view your records reach their target with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets

with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments

Categories

Folders

The Automated Jira® Service Management Import Process

Step

Preparation step

The main point in a successful data transition is preparation. Start this stage by signing into Jira® Service Management and making the required custom fields and agent accounts. Remember to turn off things like triggers and automation rules as they can interfere with the data transition process.

Step

Bonding our tool to your Unthread

Log in to your Unthread ticketing system and generate the necessary credentials to help the migration wizard read your records and put them down in corresponding fields.

Step

Accessing Jira® Service Management

Finalize the link with credentials to Jira® Service Management as your target customer service platform. Only this way, our tool understands where to shift the tickets and remaining records.

Step

Modify the Migration Process

You may modify the import process by choosing what type of records or tickets you need to migrate in the mapping phase. The records should correspond to the ticket fields you made throughout the very first stage. Just determine which records you need to be sorted to which field and we’ll do the remaining.

Step

Try Free Demo

To help you relieve your worries, you can run trial tests to check how your records are migrated. The demo will go on just like the real thing and you will be able to check limited number of your records in Jira® Service Management without delays.

Step

Commence the Data Transfer to Jira® Service Management

Once you’re done with the mapping and demo runs, it’s high time to start out the full process. Choose a time when your support team isn’t too busy and begin the transfer.