Moving to Jira Service Management from Trengo

Jira Service Management provides a couple of options to move your data from your Trengo straight into their system. Nevertheless, the problem is that typically service desk vendors don’t offer simple ways to migrate your data. It’s easy to explain, they’re going to lose you as their user. Help for data import is usually little, or even misleading. Luckily, there are more methods to do everything smoother and quicker.

Not a Lot of Migration Options

Jira Service Management has a small number of options for you to transfer your tickets from former ticketing software.

You may make use of JSON, CSV or Excel but the embedded migration tool doesn’t complete everything successfully.

You’ll still need an IT expert to assess the full migration and control it till it’s finished.

Lack of Professionally Qualified Team

Another viable method is making the use of a internal API of the ticketing platform. However, don’t expect to see a enthusiastic IT specialist that will oversee the entire process at no cost.

It’s not offered by either service desks. Most probably, you will need to use your own IT expert.

Yet , even having one, there’s a chance that even your professional isn’t experienced enough to manage the data transfer.

By-hand Data Migration is More Risky

As a final resort, you can attempt to do a manual migration of your service desk data. However, this is supposing you are able and well-versed to write your own scripts or code and then overview the complete process from start to finish.

There’s a great possibility that you might alter your record structure. Doing things on your own is unsafe.

How to make Jira Service Management Import Simpler

There’s no reason to throw out you efforts when you can deal with this in a simple way. Moving your data should be a child’s play. You have more important tasks such as focusing on maintaining the satisfaction and loyalty of your customers. We can provide you with such a chance.

Import from Trengo to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped numerous of organizations move their records out of their old customer service platforms to new ones. Our expertise in data migration reaches years of satisfied users.

We’ll move each bit of records, conversations, tickets, and more using our automated tool. But stop, there’s a lot more!

Our team of professionals goes the extra mile to ensure you of the next:

Resume Daily Business Without Delays

Time is valuable and we know that your business must return to being active immediately. With the help of our automatic tool for moving to Jira Service Management, you can resume daily tasks or move on doing arrangements while the transition process is in progress.

Test Beforehand

Migrating records can be terrrifying for the majority of companies. To alleviate your worries, our experts have created a method for you to test the transition process as many times as you need. See how your data is moved and promptly notice any kinks so that you can fix them prior to the specific transfer.

Painless Data Import to Jira Service Management

With the help of our tool, there’s no need to download any programs to start out the process. No scripting and no coding necessary, too.

No Data Loss Ticket Import

Altered tickets or absent data is a usual concern throughout data migration. With our service, we ensure you to transfer all your data intact. Our application is tested and improved regularly before introducing it for use. We just want to provide you with the best experience while working with our service.

Why Rely On our Service

The Promise of Safety and Confidentiality

Your data will always be encrypted. We extend ourselves to offer you full privacy while you use our tool. Your records will only be accessed within the migration process.

Guided Migration Process

We have dedicated team determined to reply to any requests you might have about our data transition tool. They will also be supportive during the very migration and can guide you if you face any troubles.

Full Data Conformity

Our developers strain day and night to guarantee a migration service that will keep your records untouched from start to finish. Always stay attached to see your records arrive at their aim omitting info missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Process of Migration to Jira Service Management

Step

Preparation phase

The key to a successful data migration is getting ready. Begin this stage by accessing Jira Service Management and creating the needed custom fields and agent accounts. Don’t forget to turn off things like triggers and automation rules as these are possible to interfere with the migration process.

Step

Connecting our tool to your Trengo

Go to your Trengo help desk and copy the required credentials to allow our tool read your profile and put them down in corresponding fields.

Step

Linking to Jira Service Management

Complete the connection with login info to Jira Service Management as your new ticketing software system. This way, our tool sees where to move the tickets and remaining data.

Step

Customize the Migration Process

You can change the transition process by picking what sort of data or tickets you want to move in the mapping phase. The data should correspond to the ticket fields you made throughout the prep phase. Just pick which records you want to be sorted to which field and we’ll make the rest work out.

Step

Run a Demo Migration

To help you calm down, you can start demo migration to learn how your data is transferred. The demo will pass just like the real thing and you may check certain amount of your data in Jira Service Management right away.

Step

Start the Migration to Jira Service Management

The moment you’re ready with the mapping and demo runs, it’s time to start out the full migration. Choose a time when your support department isn’t too busy and commence the import.