Moving to Jira Service Management from TOPdesk
Jira Service Management provides a few ways to migrate your data from your TOPdesk into their system. But, the problem is that typically service desk vendors don’t provide effortless ways to transfer your tickets. After all, they will lose you as their user. Help for data import is usually little, or even puzzling. Luckily, there are other ways to do everything smoother and quicker.
Few Migration Methods
Jira Service Management offers few methods for you to migrate your data from old customer service platform.
You can tak the advantage of JSON, CSV or Excel however the embedded import tool doesn’t make the most out of it.
You’ll still lack an IT specialist to look at the full migration and keep the eye on it till it’s ended.
Absence of Professionally Qualified Team
One more available method is using a native API of the particular ticketing platform. Though, don’t wait to see a enthusiastic IT specialist that will inspect the complete process for free.
It’s not provided by either service desks. Most probably, you will exploit your company’s IT team.
Nevertheless , even having one, there is a risk that even your specialist isn’t experienced enough to handle data transition.
By-hand Data Import is not Risk-Free
At last, you can try doing a by-hand migration of your service desk data. However, this is supposing you are ready and experienced enough to write your own scripts or coding and then overview the full process from start to finish.
There’s a high possibility that you might alter your record structure. Doing things only by yourself is unsafe.
Steps to make Jira Service Management Import Seamless
You don’t have to lose efforts when you can make things easier. Migrating your records should be a child’s play. You have more significant job to do such as concentrating on maintaining the satisfaction and loyalty of your users. We can help you with that.
Import from TOPdesk to Jira Service ManagementWe Guarantee Your Satisfaction and More
We have helped numbers of of businesses move their records from their old service desk to new ones. Our work in data import reaches years of satisfied clients.
We’ll shift each piece of data, conversations, tickets, and more with our automated service. But stop, there’s even more!
Our team of experts strives to ensure you of the following:
Continue Everyday Work As Soon As Possible
Saving time is important and we realize that your organization needs to be operational immediately. With the help of our automatic service for moving to Jira Service Management, you can resume duties or go on doing transactions while the migration process is in progress.
Test Beforehand
Transferring records may be scary for the majority of businesses. To alleviate your fears, our experts have made a method for you to test the import process as much as you want. Observe how your data is moved and promptly detect any pitfalls so that you can fix them before the very migration.
Pain-free Data Import to Jira Service Management
With the help of our service, there’s no need to download software to get started on the process. No scripting and no coding necessary, also.
No Data Loss Ticket Import
Altered tickets or lost data is a typical concern during data import. Using our tool, we ensure you to move all your data intact. Our device is examined and updated on a regular basis before introducing it for use. We simply want to provide you with the most pleasant experience while working with our tool.
Why Rely On our Tool
The Promise of Safety and Privacy
Your records will always be encrypted. We put a lot of effort into our work to offer you full privacy while you use our service. Your private information will only be used within the migration process.
Assisted Migration Process
We have devoted support representatives always ready to reply to any questions you might have about our import service. They’re also supportive throughout the very process and can guide you if you face any kind of problems.
Full Data Conformity
Our developers strive 24/7 to guarantee a migration service that will keep your data intergral from the beginning to the end. Always stay attached and see your records get to their destination with no info missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Process of Migration to Jira Service Management
Preparation stage
The esssence of a successful data transition is preparing. Begin this stage by accessing Jira Service Management and creating the needed custom fields and agent accounts. Remember to turn off items like triggers and automation rules mainly because they will affect the migration process.
Linking our tool to your TOPdesk
Sign in to your TOPdesk help desk and save the required credentials to help our tool obtain your profile and input them to related fields.
Connecting to Jira Service Management
Settle the connection with access info provided by Jira Service Management as your target help desk. This way, our tool sees where to move the tickets and the rest of the data.
Personalize the Migration Process
You are able to modify the migration process by picking what type of data or tickets you want to transfer in the mapping step. The records should correspond to the ticket fields you created throughout the preparing phase. Simply pick which records you need to be placed to which field and we’ll make the rest work out.
Set up Free Demo
To help you relieve your worries, you can set up demo migration to check how your data is transferred. The demo will pass in a way like the full migration and you may check limited number of your records in Jira Service Management immediately.
Begin the Data Transfer to Jira Service Management
As soon as you’re ready with the mapping and demo runs, it’s time to get started on the full migration. Find a time period when your support department isn’t dealing with too many questions and begin the migration.
Hear from our satisfied clients
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Import Service
Request a free demonstration and see the effectiveness of our service. You can check everything at no cost and learn how well we’ll take care of your records.
You’re Safe with Our Expert Team
Don’t be afraid of the transition process. We always have our expert team to reply to all of your questions and help you with the entire process.