Migrating to Jira Service Management from TeamworkDesk

Jira Service Management gives a couple of options to move your data from your TeamworkDesk right to their system. Nevertheless, the problem is that usually service desk vendors don’t offer seamless approaches to move your records. After all, they will lose you as their user. Support for data import is usually limited, if not confusing. Luckily, there are more ways to do everything smoother and quicker.

Small Number of Import Options

Jira Service Management provides a small number of options for you to transfer your records from former service desk.

You may make use of JSON, CSV or Excel but the internal migration tool doesn’t work the best of it.

You’ll still require an IT team to look at the full transfer and keep the eye on it till it’s ended.

No Professionally Qualified Team

Another viable option is utilizing a internal API of the help desk. However, don’t expect to see a devoted IT expert that will overlook the whole process for free.

It’s not available from either customer service platforms. Most likely, you will take advantage of your company’s IT specialist.

However , even having one, there’s a possibility that even your specialist isn’t experienced enough to operate the data transfer.

Manual Data Migration is More Risky

As a last-ditch effort, you can attempt to do a manual import of your help desk data. However, this is assuming you are able and well-versed to make your own scripts or code and then observe the whole process from the beginning to the end.

There’s a high possibility that you might corrupt your record structure. Doing things only by yourself is risky.

Making Data Migration Simpler

There’s no reason to throw out you time when you can simplify things. Moving your data should be as easy as pie. You have more important tasks such as focusing on preserving the delight and loyalty of your clients. Our team can help you with that.

Import from TeamworkDesk to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of organizations migrate their data out of their old customer service platforms to new ones. Our expertise in data migration is extended to years of loyal customers.

We’ll migrate every bit of records, conversations, tickets, and more with the help of our automated tool. But wait, there’s a lot more!

Our team of professionals goes way further to provide you with these:

Go On With Daily Business Without Delays

Time is valuable and we know that your business has to return to being active immediately. With our automatic tool for Jira Service Management import, you can proceed business or continue doing transactions while the migration process is in progress.

Try Out all You Want

Shifting data can be frightening for most entrepreneurs. To alleviate your worries, our experts have created an alternative for you to try out the migration process as much as you want. Take a look at how your data is moved and immediately detect any obstacles so you can straighten them out before the specific import process.

Effortless Data Migration to Jira Service Management

With our tool, you don’t have to install any programs to start the process. No scripting and no coding required, too.

Precise Ticket Migration

Scattered tickets or absent data is a usual fear while data migration. With our service, we ensure you to transfer all your records untouched. Our tool is checked and updated on a regular basis prior to releasing it for use. We simply want to provide you with the most pleasant experience while using our tool.

The Reason Why You Can Trust our Service

Guaranteed Security and Confidentiality

Your information will always be secure. We extend ourselves to provide you maximum privacy while you use our tool. Your records will only be accessed throughout the import process.

Supported Import Process

We have enthusiastic team determined to answer any queries you might have about our data transition tool. They will also be supportive during the very transition process and can steer you if you experience any kind of challenges.

100% Data Integrity

Our programmers strain day and night to provide a migration tool that will keep your records untouched from start to finish. Always stay linked and view your records reach their finish point with no info losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Jira Service Management Import Process

Step

Preparation step

The main point in a successful data migration is getting ready. Start this phase by accessing Jira Service Management and creating the necessary custom fields and agent accounts. Don’t forget to deactivate things like triggers and automation rules as they will interrrupt the migration process.

Step

Bonding our tool to your TeamworkDesk

Log in to your TeamworkDesk ticketing system and copy the necessary credentials to let our tool access your data and put them down in corresponding fields.

Step

Accessing Jira Service Management

Finalize the link with login info to Jira Service Management as your future ticketing software system. This way, our tool knows where to move the tickets and remaining records.

Step

Modify the Migration Process

You may tweak the transition process by choosing what kind of data or tickets you want to move in the mapping phase. The data should suit the ticket fields you made throughout the very first stage. Simply pick what records you need to be placed to which field and we’ll do the rest.

Step

Try Demo Migration

To let you calm down, you can start trial tests to see how your data is transferred. The demo will run just like the real thing and you will be able to examine a part of your records in Jira Service Management straight away.

Step

Commence the Migration to Jira Service Management

The moment you’re done with the mapping and trial tests, it’s time to start the process. Choose a time when your support team isn’t too busy and start the transfer.