Moving to Jira Service Management from TeamSupport

Jira Service Management provides several strategies to move your data from your TeamSupport into their system. But, the matter is that usually help desks don’t provide hassle-free ways to transfer your records. After all, they’re going to lose you as their client. Assistance for data migration is frequently limited, or even confusing. Thankfully, there are other methods to complete the process smoother and swifter.

Not a Lot of Import Strategies

Jira Service Management has limited means for you to transfer your data from old service desk.

You can use JSON, CSV or Excel however the embedded migration tool doesn’t make the most out of it.

You’ll still require an IT specialist to overview the complete import process and control it right up until it’s ended.

Lack of Professionally Qualified Team

The other possible approach is using a native API of the help desk. Although, don’t wait to see a enthusiastic IT specialist that will inspect the whole process for free.

It’s not proposed by either customer service platforms. Most probably, you will need to exploit your company’s IT team.

However , even having one, there’s a risk that even your professional isn’t skilled enough to cope with data import.

Manual Data Transfer is More Risky

As a final resort, you can try a by-hand transition of your help desk data. Nevetheless, this is assuming you are capable and experienced enough to make your own scripts or code and then control the whole process from start to finish.

There’s a big probability that you might damage your data. Making everything only by yourself is unsafe.

How to make Data Migration Easier

Why waste tima and efforts when you can make things easier. Migrating your data should be as easy as counting your fingers. You have better things to do such as concentrating on maintaining the satisfaction and trust of your clients. We can give you this opportunity.

Import from TeamSupport to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped thousands of companies shift their data from their source service desk to new ones. Our experiencing in data import reaches years of satisfied clients.

We’ll move every piece of records, conversations, tickets, and more with our automated tool. But wait, there’s more!

Our team of specialists breaks sweat to deliver you the following:

Resume Operations Swiftly

Time is money and we understand that your business needs to be operational almost at once. With our automated tool for Jira Service Management import, you can resume duties or move on doing transactions while the import process is running.

Test all You Want

Migrating data may be frightening for most people. To reduce your hesitation, our specialists have created a method for you to test the import process as many times as you want. Watch how your data is migrated and instantly notice any pitfalls so you can fix them before the specific migration.

Painless Data Migration to Jira Service Management

With our service, it’s not required to install software to start the process. No scripting and no coding required, as well.

No Data Loss Ticket Migration

Altered tickets or missing data is a common bother during data import. With our tool, we guarantee to move all your records intact. Our device is checked and updated regularly prior to launching it for use. We just want to supply you with the most pleasant experience while working with our tool.

Why Trust our Tool

The Promise of Security and Privacy

Your data will always be protected. We put a lot of effort into our work to guarantee you maximum privacy while you exploit our service. Your data will only be used within the migration process.

Guided Import Process

We have dedicated personnel on standby to resolve any questions you might have about our import tool. They’re also online during the very process and can guide you if you come across any problems.

Full Data Integrity

Our developers work hard round the clock to maintain a migration tool that will preserve your data intact from start to finish. Always stay attached and view your data reach their destination without data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Jira Service Management Import Process

Step

Preparation phase

The key to a successful import is preparation. Open this phase by accessing Jira Service Management and setting up the necessary custom fields and agent profiles. Don’t forget to turn off things such as triggers and automation rules as they will influence the data transition process.

Step

Connecting our tool to your TeamSupport

Go to your TeamSupport ticketing system and generate the needed credentials to help our tool access your data and paste them into related fields.

Step

Linking to Jira Service Management

Complete the link with credentials to Jira Service Management as your target help desk. As a result, our tool knows where to migrate the tickets and the rest of the records.

Step

Customize the Migration Process

You can tweak the import process by selecting what type of data or tickets you have to migrate in the mapping stage. The data should correspond to the ticket fields you made during the prep phase. Just determine which data you need to be placed to which field and we’ll make the rest work out.

Step

Run a Trial Migration

To help ease your mind, you can run free trial to check how your data is moved. The demo will run like the full migration and you will be able to check limited number of your data in Jira Service Management immediately.

Step

Start the Import to Jira Service Management

Once you’re finished with the mapping and trial tests, it’s time to start the process. Pick a time period when your support team isn’t too busy and begin the import.