Switching to Jira Service Management from SysAid
Jira Service Management has a few options to migrate your data from your SysAid right to their system. Nevertheless, the problem is that generally help desks don’t provide seamless methods to move your records. After all, they will lose you as their client. Support for data import is often little, or even confusing. Thankfully, there are other approaches to make things simpler and swifter.
Few Migration Options
Jira Service Management offers few options for you to migrate your records from former help desk.
You can make use of JSON, CSV or Excel however the embedded migration tool doesn’t work the best of it.
You’ll still require an IT team to look at the complete transfer and keep the eye on it until it’s complete.
Absence of Professionally Qualified Team
One more viable option is utilizing a internal API of the particular customer service desk. However, don’t wait to see a enthusiastic IT professional that will overlook the whole process for free.
It’s not available from either help desks. Most probably, you will make use of your internal IT expert.
However , even having one, there is a chance that even your expert isn’t trained enough to cope with data transfer.
By-hand Data Migration is not Risk-Free
At last, you can try doing a manual import of your help desk records. However, this is presuming you are able and experienced enough to make your own scripts or code and then watch the whole process from the beginning to the end.
There’s a high probability that you might corrupt your record structure. Managing things alone can be dangerous.
Steps to make Jira Service Management Import Simpler
You don’t have to throw out you time when you can simplify things. Moving your records should be a piece of cake. You have more important tasks such as concentrating on maintaining the contentment and trust of your clients. Our team can help you with that.
Import from SysAid to Jira Service ManagementWe Guarantee Your Satisfaction and More
We have helped numbers of of organizations migrate their data out of their old help desk to new ones. Our expertise in data import reaches years of content customers.
We’ll shift each bit of data, conversations, tickets, and more with the help of our automatic service. But hold on, there’s a lot more!
Our team of experts goes way further to provide you with these:
Continue Everyday Work Without Delays
Saving time is important and we know that your organization has to return to being active immediately. Using our automated tool for Jira Service Management import, you can go back to your business or go on doing transactions while the migration process is running.
Try Out Beforehand
Transferring records can be scary for most business owners. To alleviate your hesitation, our specialists have created a method for you to check the migration process as much as you want. Take a look at how your data is migrated and immediately detect any possible errors so that you can resolve them prior to the very transfer.
Pain-free Data Import to Jira Service Management
With the help of our tool, you don’t have to install any programs to begin the process. No scripting and no coding needed, too.
Precise Ticket Import
Corrupted tickets or lost data is a usual fear while data migration. Using our tool, we guarantee to move all your records unharmed. Our tool is checked and updated on a regular basis before releasing it for use. We simply want to give you the greatest experience while working with our service.
The Reason Why You Can Rely On our Service
Guaranteed Safety and Confidentiality
Your records will always be guarded. We extend ourselves to provide you maximum privacy as you use our service. Your records will only be used within the transition process.
Assisted Migration Process
We have devoted support representatives determined to answer any queries you might have about our data transition service. They’re also online during the very transition process and can lead you if you encounter any kind of challenges.
Total Data Conformity
Our programmers strive day and night to provide a migration tool that will certainly keep your data untouched from start to finish. Always stay attached to see your data reach their finish point with no data missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Process of Migration to Jira Service Management
Preparation stage
The esssence of a successful data transition is getting ready. Start this phase by signing into Jira Service Management and creating the required custom fields and agent profiles. Don’t forget to turn off things such as triggers and automation rules as they will interrrupt the data transition process.
Linking our tool to your SysAid
Sign in to your SysAid help desk and copy the necessary credentials to let the migration wizard reach your records and put them down in related fields.
Connecting to Jira Service Management
Settle the connection with login info provided by Jira Service Management as your future ticketing software system. This way, our tool understands where to migrate the tickets and the rest of the records.
Personalize the Migration Process
You are able to change the transition process by choosing what kind of records or tickets you want to migrate in the mapping phase. The data should correspond to the ticket fields you made during the preparing stage. Simply determine which records you want to be put to which field and we’ll do the remaining.
Set up Free Demo
To let you relieve your worries, you can start trial tests to see how your records are transferred. The demo will go on just like the full migration and you will be able to look at a part of your records in Jira Service Management straight away.
Begin the Data Transfer to Jira Service Management
The moment you’re done with the mapping and trial tests, it’s high time to begin the full process. Choose a time period when your support team isn’t too busy and start the migration.
Hear from our happy clients
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Migration Service
Ask for a free demo and understand the effectiveness of our tool. You can try out everything free of charge and examine how well we will look after your data.
Your Data is Safe with Our Experts
Don’t be afraid of the transition process. We always have our experts to answer all your questions and assist on the entire process.