Moving to Jira Service Management from Syncro

Jira Service Management provides a couple of options to migrate your data from your Syncro right to their system. Yet, the issue is that generally service desk vendors don’t have seamless ways to migrate your tickets. The reason is obvious, they’re going to lose you as their user. Assistance for data import is often little, if not puzzling. Fortunately, there are other approaches to make things smoother and swifter.

Not a Lot of Migration Options

Jira Service Management has a small number of options for you to migrate your records from current customer service platform.

You can use JSON, CSV or Excel yet the internal migration tool doesn’t complete everything successfully.

You’ll still lack an IT expert to look at the full import process and control it until it’s complete.

Lack of Professionally Qualified Team

Another possible option is utilizing a unique API of the particular customer service desk. Although, don’t hope for seeing a devoted IT specialist that will oversee the complete process free of charge.

It’s not proposed by either service desks. Most likely, you will need to take advantage of your internal IT profesional.

Nevertheless , even having one, there’s a chance that even your expert isn’t trained enough to manage the data migration.

By-hand Data Transfer is not Risk-Free

As a final resort, you can attempt to do a manual import of your help desk data. Although, this is presuming you are capable and have plenty of expertise to make your own scripts or code and then overview the full process from start to finish.

There’s a high possibility that you might damage your record structure. Managing things alone can be dangerous.

How to make Jira Service Management Import Easier

There’s no reason to waste time when you can simplify things. Importing your records should be a piece of cake. You have better things to do such as dwell on preserving the satisfaction and loyalty of your users. We can help you with that.

Import from Syncro to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped numerous of companies migrate their data off their former service desk to new ones. Our experiencing in data transition is extended to years of satisfied users.

We’ll move each bit of data, conversations, tickets, and more with the help of our automated service. But hold on, there’s more!

Our team of professionals goes the extra mile to provide you with these:

Resume Daily Business Swiftly

Time is valuable and we understand that your organization has to get back to work as soon as possible. Using our automatic service for Jira Service Management import, you can resume daily tasks or continue doing operations while the migration process is in progress.

Test Beforehand

Migrating records can be frustrating for most businesses. To relieve your hesitation, our developers have made an alternative for you to test the transition process as much as you wish. Watch how your data is moved and instantly notice any obstacles so that you can resolve them before the specific transfer.

Painless Data Import to Jira Service Management

With the help of our tool, you don’t need to install any application to get started on the process. No scripting and no coding needed, as well.

No Data Loss Ticket Import

Altered tickets or absent data is a common fear while data transfer. Using our tool, we ensure you to migrate all your records intact. Our application is examined and refined regularly before launching it for use. We just want to give you the greatest experience while using our tool.

Why Rely On our Service

The Promise of Safety and Confidentiality

Your data will always be guarded. We extend ourselves to provide you maximum privacy while you work with our service. Your data will only be approached throughout the migration process.

Guided Migration Process

We have dedicated team on standby to answer any queries you might have about our migration service. They’re also supportive throughout the very transition process and can guide you if you face any kind of troubles.

Full Data Conformity

Our developers strain round the clock to provide a migration tool that will maintain your data intact from the beginning to the end. Always stay linked and view your records get to their aim with no info losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Process of Migration to Jira Service Management

Step

Preparation phase

The key to a successful data migration is preparation. Start this phase by logging into Jira Service Management and making the required custom fields and agent accounts. Remember to deactivate things like triggers and automation rules mainly because they can influence the migration process.

Step

Connecting our tool to your Syncro

Go to your Syncro help desk and generate the necessary credentials to let our tool obtain your records and paste them into appropriate fields.

Step

Linking to Jira Service Management

Complete the connection with credentials provided by Jira Service Management as your future customer service platform. Only this way, our tool understands where to shift the tickets and other records.

Step

Customize the Migration Process

You can adjust the import process by choosing what kind of data or tickets you need to migrate in the mapping stage. The records should suit the ticket fields you made throughout the very first phase. Just pick what records you need to be put to which field and we’ll do the remaining.

Step

Run a Demo Migration

To help you calm down, you can run trial tests to see how your data is migrated. The demo will go on like the original process and you will be able to check certain amount of your records in Jira Service Management right away.

Step

Start the Migration to Jira Service Management

Once you’re done with the mapping and trial tests, it’s time to get started on the full process. Pick a time frame when your support team isn’t too busy and commence the transfer.