Switching to Jira Service Management from SupportPal
Jira Service Management has several options to transfer your data from your SupportPal straight into their system. Nevertheless, the matter is that generally help desks don’t offer effortless approaches to migrate your data. After all, they will lose you as their user. Assistance for data migration is frequently limited, or even misleading. Luckily, there are other approaches to make things easier and faster.
Small Number of Migration Options
Jira Service Management provides limited options for you to import your tickets from former help desk.
You may tak the advantage of JSON, CSV or Excel but the internal migration tool doesn’t complete everything successfully.
You’ll still need an IT professional to assess the full import process and babysit it right up until it’s complete.
No Professionally Qualified Team
The other possible approach is making the use of a internal API of the particular customer service desk. Though, don’t expect to see a devoted IT expert that will oversee the entire process for free.
It’s not provided by either customer service platforms. Most probably, you will have to take advantage of your internal IT team.
Yet , even having one, there is a chance that even your expert isn’t trained enough to cope with data import.
By-hand Data Transfer has More Risks
As a last-ditch effort, you can try a manual transition of your service desk data. Nevetheless, this is presuming you are ready and well-versed to write your own scripts or code and then watch the complete process from the beginning to the end.
There’s a great possibility that you might damage your data. Making everything alone is unsafe.
Making Jira Service Management Import Easier
Why waste tima and efforts when you can deal with this in a simple way. Moving your records should be a piece of cake. You have more significant job to do such as focusing on preserving the delight and trust of your customers. Our team can provide you with such a chance.
Import from SupportPal to Jira Service ManagementWe Ensure Your Satisfaction and More
We have helped thousands of companies shift their records out of their source customer service platforms to new ones. Our work in data migration is extended to years of loyal users.
We’ll migrate each bit of data, conversations, tickets, and more using our automated service. But hold on, there’s even more!
Our team of specialists goes way further to deliver you the next:
Go On With Operations Swiftly
Time is money and we understand that your company must return to being active almost at once. Using our automated tool for importing to Jira Service Management, you can proceed daily tasks or continue doing transactions while the transition process is in progress.
Try Out Beforehand
Shifting records can be scary for the majority of entrepreneurs. To reduce your anxiety, our specialists have created an alternative for you to try out the transition process as much as you want. Observe how your data is moved and instantly spot any obstacles so you can fix them prior to the very transfer.
Effortless Data Import to Jira Service Management
With the help of our tool, it’s not required to download any programs to begin the process. No scripting and no coding needed, also.
Precise Ticket Import
Corrupted tickets or missing data is a common bother throughout data migration. Using our service, we guarantee to transfer all your data untouched. Our application is tested and updated on a regular basis prior to launching it for use. We only want to supply you with the greatest experience while working with our service.
The Reason Why You Can Rely On our Service
Guaranteed Safety and Confidentiality
Your information will always be encrypted. We extend ourselves to guarantee you full privacy while you exploit our tool. Your private information will only be accessed throughout the import process.
Supported Migration Process
We have enthusiastic personnel on standby to resolve any requests you might have about our data transition service. They will also be online during the very process and can steer you if you encounter any kind of issues.
Total Data Conformity
Our programmers work hard round the clock to maintain a migration service that will preserve your records intergral from start to finish. Always stay linked to see your data arrive at their target omitting info missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Process of Migration to Jira Service Management
Preparation step
The main point in a successful import is preparation. Open this stage by accessing Jira Service Management and setting up the required custom fields and agent profiles. Don’t forget to deactivate things such as triggers and automation rules as these will affect the migration process.
Bonding our tool to your SupportPal
Log in to your SupportPal help desk and generate the needed credentials to allow our tool reach your records and input them to corresponding fields.
Accessing Jira Service Management
Finalize the connection with credentials provided by Jira Service Management as your new ticketing software system. As a result, our tool understands where to migrate the tickets and remaining data.
Modify the Migration Process
You may modify the import process by selecting what sort of data or tickets you have to transition in the mapping step. The data should suit the ticket fields you made during the very first stage. Simply pick which data you need to be put to which field and we’ll make the rest work out.
Try Trial Migration
To let ease your mind, you can run free trial to learn how your data is moved. The demo will go on in a way like the real thing and you may examine a certain amount of your records in Jira Service Management without delays.
Commence the Import to Jira Service Management
Once you’re finished with the mapping and demo runs, it’s time to begin the full process. Find a time when your support department isn’t too busy and commence the transfer.
Hear from our happy customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Migration Service
Order a free run and understand the working process of our tool. You can try out everything at no cost and examine how well we’ll look after your data.
Your Data is Safe with Our Experts
Don’t be worried about the migration process. We always have our experts to respond to all of your questions and help you with the full migration.