Switching to Jira Service Management from SupportBee

Jira Service Management has a couple of methods to move your data from your SupportBee into their system. Yet, the problem is that usually service desk vendors don’t have effortless methods to move your records. The reason is obvious, they’re going to lose you as their customer. Help for data import is usually little, if not puzzling. Luckily, there are more approaches to complete the process smoother and swifter.

Small Number of Migration Alternatives

Jira Service Management provides a small number of ways for you to transfer your data from current service desk.

You can make use of JSON, CSV or Excel yet the internal import tool doesn’t work the best of it.

You’ll still require an IT expert to assess the whole migration and control it till it’s finished.

No Professionally Qualified Team

Another available approach is using a unique API of the help desk. However, don’t hope for seeing a devoted IT professional that will overlook the whole process free of charge.

It’s not offered by either customer service platforms. Most likely, you will need to take advantage of your own IT profesional.

Nevertheless , even having one, there is a possibility that even your expert isn’t skilled enough to manage the data migration.

By-hand Data Import is More Risky

As a last-ditch effort, you can attempt to do a manual transition of your service desk records. However, this is assuming you are able and have plenty of expertise to write your own scripts or coding and then watch the whole process from start to finish.

There’s a great chance that you might alter your record structure. Doing things on your own is unsafe.

Making Jira Service Management Import Seamless

There’s no reason to lose tima and efforts when you can make things easier. Importing your data should be as easy as pie. You have more important tasks such as dwell on preserving the contentment and trust of your clients. We can provide you with such a chance.

Import from SupportBee to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of businesses shift their records off their old help desk to new ones. Our expertise in data transition is extended to years of content customers.

We’ll migrate each bit of records, conversations, tickets, and more with our automatic tool. But wait, there’s a lot more!

Our team of professionals pushes for to deliver you the following:

Go On With Daily Business As Soon As Possible

Time is valuable and we realize that your business needs to get back to work immediately. With our automatic service for importing to Jira Service Management, you can go back to your business or move on doing operations while the transition process is ongoing.

Try Out Beforehand

Shifting records can be scary for the majority of entrepreneurs. To alleviate your fears, our experts have made an alternative for you to check the migration process as many times as you wish. See how your data is transferred and promptly notice any obstacles so that you can fix them before the very import process.

Effortless Data Import to Jira Service Management

With the help of our tool, it’s not required to download any application to start the process. No scripting and no coding required, too.

Precise Ticket Import

Corrupted tickets or absent data is a typical bother during data transfer. With our tool, we ensure you to migrate all your data unharmed. Our tool is checked and refined regularly prior to introducing it for use. We just want to provide you with the best experience while using our tool.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your information will always be guarded. We extend ourselves to guarantee you full privacy as you use our service. Your records will only be approached throughout the transition process.

Supported Migration Process

We have enthusiastic team always ready to resolve any questions you might have about our migration tool. They’re also supportive throughout the very process and can lead you if you encounter any troubles.

Total Data Conformity

Our programmers strain 24/7 to maintain a migration service that will certainly keep your data untouched from the beginning to the end. Always stay linked and see your data reach their aim omitting information losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation step

The main point in a successful data migration is preparing. Open this stage by going to Jira Service Management and creating the necessary custom fields and agent accounts. Remember to deactivate items such as triggers and automation rules as they can interfere with the importation process.

Step

Bonding our tool to your SupportBee

Log in to your SupportBee help desk and save the needed credentials to help the migration wizard access your data and put them down in appropriate fields.

Step

Accessing Jira Service Management

Finalize the connection with access info to Jira Service Management as your target customer service platform. This way, our tool knows where to move the tickets and other data.

Step

Modify the Migration Process

You may change the migration process by selecting what type of records or tickets you want to transfer in the mapping phase. The records should suit the ticket fields you created during the prep phase. Just set what records you need to be sorted to which field and we’ll make the rest work out.

Step

Try Demo Migration

To let you calm down, you can set up free trial to check how your records are transferred. The demo will run just like the original process and you may look at a part of your data in Jira Service Management right away.

Step

Commence the Migration to Jira Service Management

As soon as you’re finished with the mapping and demo runs, it’s high time to start the process. Choose a time frame when your support department isn’t resolving too many problems and start the import.