Migrating to Jira Service Management from SuperOps

Jira Service Management gives several options to move your data from your SuperOps into their system. But, the matter is that typically help desks don’t offer simple approaches to migrate your data. It’s easy to explain, they’re going to lose you as their customer. Support for data import is usually little, if not misleading. Fortunately, there are more ways to complete the process easier and faster.

Not a Lot of Import Options

Jira Service Management has limited options for you to transfer your data from old ticketing software.

You can tak the advantage of JSON, CSV or Excel but the native import tool doesn’t complete everything successfully.

You’ll still need an IT specialist to overview the whole transfer and keep the eye on it till it’s ended.

Lack of Professionally Qualified Team

The other available method is using a native API of the ticketing platform. Though, don’t expect to see a dedicated IT expert that will oversee the entire process at no cost.

It’s not proposed by either help desks. Most probably, you will exploit your company’s IT profesional.

Yet , even having one, there is a chance that even your specialist isn’t skilled enough to cope with data transfer.

Manual Data Import is More Risky

As a final resort, you can try a manual migration of your service desk data. Nevetheless, this is supposing you are ready and well-versed to write your own scripts or coding and then watch the complete process from start to finish.

There’s a big chance that you might corrupt your record structure. Doing things only by yourself can be dangerous.

How to make Data Migration Seamless

Why lose efforts when you can make things easier. Migrating your data should be a child’s play. You have more significant job to do such as focusing on retaining the delight and trust of your customers. We can give you this opportunity.

Import from SuperOps to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped thousands of businesses move their records from their source help desk to new ones. Our work in data migration spans years of loyal users.

We’ll move every bit of records, conversations, tickets, and more with our automated tool. But stop, there’s even more!

Our team of specialists goes way further to ensure you of the following:

Resume Operations As Soon As Possible

Time is money and we realize that your business needs to be operational almost at once. With the help of our automated service for switching to Jira Service Management, you can proceed daily tasks or move on doing arrangements while the import process is ongoing.

Try Out all You Want

Migrating data can be overwhelming for the majority of entrepreneurs. To reduce your hesitation, our professionals have made options for you to try out the transition process as many times as you need. Watch how your data is transferred and immediately detect any pitfalls so that you can resolve them before the very transfer.

Painless Data Migration to Jira Service Management

With our tool, there’s no need to download software to start out the process. No scripting and no coding necessary, also.

Precise Ticket Migration

Scattered tickets or missing data is a typical concern during data import. With our tool, we guarantee to transfer all your data untouched. Our application is tested and improved regularly before releasing it for use. We simply want to provide you with the most pleasant experience while using our tool.

The Reason Why You Can Trust our Service

Guaranteed Security and Confidentiality

Your data will always be secure. We extend ourselves to offer you full privacy while you exploit our service. Your private information will only be accessed during the import process.

Guided Import Process

We have dedicated personnel always ready to reply to any questions you might have about our import tool. They’re also online throughout the very migration and can steer you if you encounter any problems.

100% Data Integrity

Our programmers work hard 24/7 to guarantee a migration service that will preserve your data intergral from the beginning to the end. Always stay connected and see your data arrive at their destination without information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Jira Service Management Import Process

Step

Preparation phase

The key to a successful import is preparing. Begin this stage by logging into Jira Service Management and setting up the needed custom fields and agent profiles. Remember to disable items such as triggers and automation rules as these are possible to influence the importation process.

Step

Connecting our tool to your SuperOps

Go to your SuperOps ticketing system and save the required credentials to help our tool read your profile and input them to corresponding fields.

Step

Linking to Jira Service Management

Complete the link with access info to Jira Service Management as your target help desk. As a result, our tool sees where to transfer the tickets and remaining data.

Step

Customize the Migration Process

You can change the migration process by picking what type of data or tickets you have to migrate in the mapping step. The records should match the ticket fields you created during the prep phase. Just set which records you need to be placed to which field and we’ll do the remaining.

Step

Run a Trial Migration

To let ease your mind, you can set up demo migration to check how your data is moved. The demo will pass in a way like the real thing and you may examine a certain amount of your data in Jira Service Management immediately.

Step

Start the Import to Jira Service Management

As soon as you’re ready with the mapping and demo runs, it’s time to start out the full migration. Find a time when your support department isn’t handling too many tasks and commence the import.