Moving to Jira Service Management from SolarWinds Web Help Desk
Jira Service Management provides several options to shift your data from your SolarWinds Web Help Desk into their system. Yet, the problem is that usually help desks don’t provide simple approaches to migrate your records. The reason is obvious, they will lose you as their user. Assistance for data import is often little, or even puzzling. Fortunately, there are more methods to make things easier and faster.
Small Number of Import Options
Jira Service Management provides limited options for you to move your data from current service desk.
You may tak the advantage of JSON, CSV or Excel however the embedded import tool doesn’t complete everything successfully.
You’ll still require an IT professional to look at the full import process and babysit it until it’s finished.
No Professionally Qualified Team
The other viable approach is using a unique API of the help desk. Though, don’t wait to see a enthusiastic IT expert that will oversee the whole process free of charge.
It’s not available from either customer service platforms. Most likely, you will have to take advantage of your own IT team.
Nevertheless , even having one, there is a chance that even your professional isn’t trained enough to handle data transfer.
Manual Data Migration is Dangerous
As a last-ditch effort, you can try a manual transition of your help desk records. However, this is assuming you are ready and experienced enough to write your own scripts or coding and then observe the whole process from the beginning to the end.
There’s a high possibility that you might damage your record structure. Managing things on your own is unsafe.
Making Data Migration Simpler
Why throw out you tima and efforts when you can make things easier. Importing your data should be as easy as counting your fingers. You have more significant job to do such as concentrating on maintaining the delight and loyalty of your clients. Our team can help you with that.
Import from SolarWinds Web Help Desk to Jira Service ManagementWe Ensure Your Satisfaction and More
We have helped thousands of organizations shift their data off their old customer service platforms to new ones. Our work in data import reaches years of loyal users.
We’ll migrate every bit of records, conversations, tickets, and more with our automatic tool. But wait, there’s even more!
Our team of specialists goes the extra mile to deliver you the following:
Go On With Operations Without Delays
Time is money and we know that your team needs to get back to work immediately. With our automated tool for moving to Jira Service Management, you can proceed daily tasks or keep on doing operations while the migration process is in progress.
Test all You Want
Shifting data can be scary for most business owners. To alleviate your anxiety, our professionals have created a method for you to try out the transition process as many times as you wish. Take a look at how your data is moved and instantly spot any obstacles so that you can fix them prior to the very transfer.
Effortless Data Migration to Jira Service Management
With our tool, it’s not required to install any application to start the process. No scripting and no coding required, also.
No Data Loss Ticket Migration
Altered tickets or missing data is a usual bother during data transfer. With our service, we guarantee to move all your data untouched. Our application is checked and refined on a regular basis prior to launching it for use. We only want to give you the best experience while working with our service.
Why Trust our Service
The Promise of Security and Confidentiality
Your information will always be secure. We extend ourselves to guarantee you maximum privacy as you use our tool. Your private information will only be used within the import process.
Supported Import Process
We have enthusiastic personnel determined to resolve any questions you might have about our migration tool. They will also be online during the very migration and can steer you if you experience any issues.
Full Data Integrity
Our developers work hard day and night to maintain a migration tool that will certainly keep your records intergral from start to finish. Always stay attached and watch your records reach their target with no info losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Jira Service Management Import Process
Preparation step
The main point in a successful import is getting ready. Open this phase by going to Jira Service Management and creating the necessary custom fields and agent profiles. Don’t forget to turn off items like triggers and automation rules as they can interrrupt the migration process.
Bonding our tool to your SolarWinds Web Help Desk
Log in to your SolarWinds Web Help Desk ticketing system and copy the needed credentials to help the migration wizard access your data and input them to related fields.
Accessing Jira Service Management
Finalize the link with login info to Jira Service Management as your target customer service platform. This way, our tool knows where to transfer the tickets and the rest of the data.
Modify the Migration Process
You may tweak the transition process by selecting what type of records or tickets you want to transition in the mapping step. The data should correspond to the ticket fields you created throughout the preparation stage. Simply pick what records you need to be sorted to which field and we’ll make the rest work out.
Try Trial Migration
To help ease your mind, you can start free trial to check how your records are transferred. The demo will run in a way like the full migration and you may examine a certain amount of your data in Jira Service Management without delays.
Commence the Import to Jira Service Management
The moment you’re finished with the mapping and trial tests, it’s high time to start the process. Find a time period when your support department isn’t resolving too many tasks and commence the process.
Hear from our satisfied customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Data Migration Service
Order a free demonstration and watch how our tool works. You can test everything at no cost and see how well we’ll care for your records.
You’re in Good Hands with Our Experts
Don’t be worried about the migration process. We always have our experts to respond to all your questions and assist on the entire migration.