Switching to Jira Service Management from SolarWinds Service Desk
Jira Service Management has several ways to transfer your data from your SolarWinds Service Desk right to their system. Yet, the problem is that usually help desks don’t offer effortless methods to transfer your data. The reason is obvious, they will lose you as their user. Assistance for data migration is usually limited, if not misleading. Fortunately, there are more approaches to complete the process smoother and swifter.
Not a Lot of Import Methods
Jira Service Management has limited methods for you to import your records from current help desk.
You may use JSON, CSV or Excel but the native migration tool doesn’t make the most out of it.
You’ll still need an IT expert to look at the full import process and babysit it till it’s complete.
Lack of Professionally Qualified Team
The other available approach is utilizing a unique API of the particular help desk. Although, don’t expect to see a dedicated IT professional that will inspect the entire process free of charge.
It’s not available from either customer service platforms. Most likely, you will have to use your internal IT specialist.
Yet , even having one, there is a chance that even your expert isn’t skilled enough to cope with data transition.
Manual Data Import has High Risks
As a final resort, you can try a by-hand transition of your service desk records. However, this is assuming you are capable and well-versed to write your own scripts or code and then observe the complete process from start to finish.
There’s a high possibility that you might damage your data. Doing things alone is risky.
How to make Data Migration Seamless
Why lose tima and efforts when you can simplify things. Importing your records should be as easy as pie. You have better things to do such as focusing on retaining the contentment and loyalty of your customers. We can help you with that.
Import from SolarWinds Service Desk to Jira Service ManagementOur Team Guarantees Your Satisfaction and More
We have helped thousands of businesses shift their records off their old customer service platforms to new ones. Our experiencing in data migration spans years of content clients.
We’ll move every piece of data, conversations, tickets, and more with the help of our automatic service. But wait, there’s more!
Our team of specialists strives to deliver you these:
Resume Operations As Soon As Possible
Time is money and we realize that your company has to get back to work immediately. With our automated service for importing to Jira Service Management, you can go back to your duties or keep on doing operations while the migration process is in progress.
Try Out all You Want
Migrating data may be scary for the majority of businesses. To alleviate your worries, our specialists have made options for you to check the import process as many times as you wish. Take a look at how your data is moved and instantly spot any kinks so you can straighten them out before the very transfer.
Painless Data Migration to Jira Service Management
With our service, it’s not required to download any application to begin the process. No scripting and no coding required, as well.
Precise Ticket Migration
Corrupted tickets or missing data is a typical bother while data transfer. Using our service, we guarantee to transfer all your data unharmed. Our device is tested and refined on a regular basis prior to launching it for use. We only want to provide you with the greatest experience while using our tool.
The Reason Why You Can Trust our Tool
Guaranteed Security and Privacy
Your data will always be protected. We put a lot of effort into our work to guarantee you full privacy as you use our tool. Your data will only be accessed during the transition process.
Guided Import Process
We have dedicated personnel always ready to resolve any queries you might have about our migration service. They will also be online throughout the very process and can lead you if you experience any troubles.
Total Data Integrity
Our programmers work hard 24/7 to maintain a migration service that will certainly keep your records intact from the beginning to the end. Always stay connected and view your records arrive at their aim with no info losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Jira Service Management Import Process
Preparation phase
The key to a successful import is preparing. Open this stage by going to Jira Service Management and creating the necessary custom fields and agent profiles. Remember to disable things like triggers and automation rules as these can interrrupt the migration process.
Connecting our tool to your SolarWinds Service Desk
Go to your SolarWinds Service Desk ticketing system and save the needed credentials to let the migration wizard reach your data and paste them into corresponding fields.
Linking to Jira Service Management
Complete the link with access info provided by Jira Service Management as your future customer service platform. This way, our tool knows where to migrate the tickets and remaining data.
Customize the Migration Process
You can change the migration process by selecting what kind of records or tickets you want to move in the mapping stage. The records should match the ticket fields you made throughout the preparation phase. Simply pick what data you want to be put to which field and we’ll do the rest.
Run a Trial Migration
To let ease your mind, you can set up free trial to see how your records are transferred. The demo will run like the real thing and you may look at a limited number of your data in Jira Service Management right away.
Start the Import to Jira Service Management
As soon as you’re finished with the mapping and demo runs, it’s high time to begin the process. Pick a time when your support department isn’t too busy and begin the process.
Hear from our happy customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Migration Tool
Order a free demo and watch the working process of our service. You can test everything for free and learn how well we’ll manage your records.
Your Data is in Good Hands with Our Expert Team
Don’t be scared of the migration process. We always have our expert team to respond to all of your questions and assist on the entire migration.