Migrating to Jira Service Management from SmarterTrack

Jira Service Management gives several strategies to move your data from your SmarterTrack into their system. But, the issue is that usually help desks don’t provide seamless approaches to migrate your tickets. After all, they will lose you as their client. Assistance for data import is usually little, or even confusing. Luckily, there are other ways to do everything smoother and quicker.

Not a Lot of Import Strategies

Jira Service Management has limited means for you to transfer your data from old service desk.

You can use JSON, CSV or Excel however the internal migration tool doesn’t complete everything successfully.

You’ll still lack an IT expert to look at the complete import process and control it till it’s ended.

Lack of Professionally Qualified Team

The other viable option is using a native API of the help desk. Although, don’t wait to see a devoted IT expert that will oversee the complete process for free.

It’s not provided by either help desks. Most likely, you will need to exploit your company’s IT team.

However , even having one, there’s a chance that even your specialist isn’t experienced enough to operate the data migration.

Manual Data Migration is More Risky

As a final resort, you can try a by-hand import of your help desk records. Although, this is assuming you are capable and experienced enough to make your own scripts or code and then control the full process from start to finish.

There’s a high probability that you might damage your record structure. Doing things only by yourself is risky.

How to make Data Migration Simpler

Why throw out you time when you can make things easier. Migrating your data should be as easy as pie. You have better things to do such as concentrating on preserving the delight and trust of your users. We can help you with that.

Import from SmarterTrack to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped thousands of organizations migrate their data from their former help desk to new ones. Our experiencing in data import is extended to years of loyal users.

We’ll move every piece of records, conversations, tickets, and more with our automatic tool. But wait, there’s more!

Our team of specialists breaks sweat to provide you with the following:

Resume Operations Without Delays

Time is money and we know that your business needs to be operational as soon as possible. With our automated service for Jira Service Management import, you can proceed daily tasks or go on doing transactions while the migration process is running.

Try Out all You Want

Migrating data may be frightening for most entrepreneurs. To relieve your hesitation, our professionals have made an alternative for you to try out the transition process as much as you want. Observe how your data is migrated and instantly notice any pitfalls so that you can straighten them out before the specific transfer.

Painless Data Migration to Jira Service Management

With our service, you don’t have to install software to start the process. No scripting and no coding required, as well.

Precise Ticket Migration

Scattered tickets or missing data is a usual fear during data import. With our tool, we guarantee to move all your records untouched. Our application is examined and updated on a regular basis before launching it for use. We just want to provide you with the most pleasant experience while working with our tool.

The Reason Why You Can Trust our Tool

Guaranteed Security and Privacy

Your data will always be secure. We put a lot of effort into our work to provide you maximum privacy as you work with our service. Your data will only be used throughout the import process.

Guided Import Process

We have dedicated personnel determined to answer any questions you might have about our import tool. They’re also online throughout the very transition process and can steer you if you come across any kind of troubles.

100% Data Integrity

Our programmers work hard day and night to provide a migration tool that will certainly maintain your data intact from the beginning to the end. Always stay linked to see your data get to their aim with no data losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Jira Service Management Import Process

Step

Preparation phase

The key to a successful import is getting ready. Start this phase by going to Jira Service Management and making the necessary custom fields and agent profiles. Remember to deactivate things such as triggers and automation rules mainly because they will affect the data transition process.

Step

Connecting our tool to your SmarterTrack

Go to your SmarterTrack ticketing system and copy the necessary credentials to help the migration wizard access your data and paste them into related fields.

Step

Linking to Jira Service Management

Complete the link with login info to Jira Service Management as your target help desk. Only this way, our tool knows where to transfer the tickets and the rest of the records.

Step

Customize the Migration Process

You can fine-tune the transition process by choosing what type of records or tickets you need to migrate in the mapping stage. The records should suit the ticket fields you made during the preparing phase. Simply determine what records you need to be placed to which field and we’ll do the rest.

Step

Run a Trial Migration

To let ease your mind, you can start trial tests to check how your records are migrated. The demo will run like the full migration and you will be able to examine a certain amount of your records in Jira Service Management right away.

Step

Start the Import to Jira Service Management

The moment you’re done with the mapping and trial tests, it’s high time to start the process. Pick a time period when your support team isn’t too busy and commence the migration.