Importing to Jira Service Management from SherpaDesk

Jira Service Management offers a few strategies to transfer your data from your SherpaDesk right to their system. Yet, the issue is that typically help desks don’t offer seamless approaches to transfer your tickets. The reason is obvious, they’re going to lose you as their client. Support for data migration is frequently limited, if not confusing. Fortunately, there are more approaches to complete the process simpler and swifter.

Small Number of Import Strategies

Jira Service Management provides few means for you to import your records from current ticketing software.

You can use JSON, CSV or Excel but the native import tool doesn’t make the most out of it.

You’ll still lack an IT specialist to look at the complete transfer and babysit it right up until it’s ended.

No Professionally Qualified Team

One more viable option is utilizing a unique API of the ticketing platform. Although, don’t expect to see a dedicated IT expert that will inspect the complete process free of charge.

It’s not offered by either service desks. Most probably, you will have to exploit your company’s IT profesional.

However , even having one, there is a possibility that even your expert isn’t skilled enough to operate the data import.

Manual Data Migration has More Risks

As a last-ditch effort, you can try doing a by-hand import of your service desk data. Although, this is supposing you are capable and well-versed to make your own scripts or coding and then watch the full process from start to finish.

There’s a high probability that you might corrupt your data. Making everything only by yourself is risky.

Making Data Migration Simpler

You don’t have to throw out you time when you can simplify things. Importing your data should be a child’s play. You have better things to do such as focusing on retaining the delight and trust of your users. We can help you with that.

Import from SherpaDesk to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numbers of of organizations migrate their records off their former service desk to new ones. Our experiencing in data migration spans years of loyal clients.

We’ll migrate every piece of data, conversations, tickets, and more with the help of our automated tool. But stop, there’s more!

Our team of experts breaks sweat to provide you with these:

Go On With Everyday Work Without Delays

Saving time is important and we know that your company has to get back to work as soon as possible. With the help of our automated service for Jira Service Management import, you can proceed duties or go on doing operations while the migration process is running.

Test all You Want

Shifting data may be overwhelming for the majority of businesses. To relieve your hesitation, our professionals have made options for you to try out the import process as much as you wish. See how your data is migrated and immediately spot any pitfalls so you can straighten them out prior to the very import process.

Effortless Data Migration to Jira Service Management

With our service, you don’t need to download any application to start out the process. No scripting and no coding necessary, as well.

No Data Loss Ticket Migration

Garbled tickets or lost data is a usual fear while data transfer. With our tool, we guarantee to transfer all your records untouched. Our device is examined and refined regularly before releasing it for use. We only want to supply you with the most pleasant experience while using our service.

Why Trust our Tool

The Promise of Security and Privacy

Your information will always be protected. We put a lot of effort into our work to provide you full privacy while you work with our service. Your data will only be accessed during the import process.

Supported Import Process

We have enthusiastic support representatives determined to answer any queries you might have about our migration tool. They’re also online throughout the very transition process and can steer you if you encounter any kind of problems.

Complete Data Integrity

Our developers strive day and night to provide a migration service that will maintain your data intact from the beginning to the end. Always stay connected and watch your data get to their destination with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Jira Service Management Import Process

Step

Preparation step

The main point in a successful data transition is getting ready. Start this stage by logging into Jira Service Management and making the needed custom fields and agent profiles. Remember to disable items such as triggers and automation rules mainly because they can interfere with the data transition process.

Step

Bonding our tool to your SherpaDesk

Log in to your SherpaDesk ticketing system and copy the necessary credentials to let our tool read your profile and paste them into corresponding fields.

Step

Accessing Jira Service Management

Finalize the link with login info provided by Jira Service Management as your future customer service platform. Only this way, our tool sees where to transfer the tickets and remaining records.

Step

Modify the Migration Process

You may change the transition process by choosing what kind of data or tickets you need to migrate in the mapping stage. The records should match the ticket fields you created during the preparing phase. Just determine which data you need to be placed to which field and we’ll do the rest.

Step

Try Free Demo

To help you relieve your worries, you can start trial tests to see how your data is migrated. The demo will pass like the real thing and you will be able to examine a limited number of your records in Jira Service Management immediately.

Step

Commence the Data Transfer to Jira Service Management

The moment you’re done with the mapping and demo runs, it’s time to start out the full migration. Pick a time when your support team isn’t resolving too many requests and begin the migration.