Moving to Jira Service Management from ServiceNow
Jira Service Management provides several options to migrate your data from your ServiceNow into their system. But, the matter is that usually service desk vendors don’t offer hassle-free approaches to move your data. The reason is obvious, they’re going to lose you as their customer. Assistance for data import is often limited, or even confusing. Thankfully, there are more ways to make things simpler and quicker.
Small Number of Migration Options
Jira Service Management provides limited options for you to migrate your data from old customer service platform.
You can use JSON, CSV or Excel but the internal migration tool doesn’t work the best of it.
You’ll still need an IT professional to overview the whole import process and control it until it’s complete.
No Professionally Qualified Team
The other available approach is using a native API of the particular help desk. Although, don’t expect to see a devoted IT expert that will overlook the entire process free of charge.
It’s not offered by either service desks. Most probably, you will need to exploit your internal IT team.
However , even having one, there’s a chance that even your specialist isn’t trained enough to operate the data migration.
By-hand Data Import is not Risk-Free
As a last-ditch effort, you can try a manual transition of your service desk records. Nevetheless, this is assuming you are capable and well-versed to make your own scripts or code and then observe the complete process from the beginning to the end.
There’s a big chance that you might damage your record structure. Managing things alone is risky.
Making Jira Service Management Import Seamless
Why lose tima and efforts when you can make things easier. Migrating your records should be as easy as counting your fingers. You have better things to do such as focusing on preserving the delight and loyalty of your customers. Our team can give you this opportunity.
Import from ServiceNow to Jira Service ManagementWe Ensure Your Satisfaction and More
We have helped thousands of businesses shift their records from their source service desk to new ones. Our experiencing in data migration is extended to years of loyal customers.
We’ll migrate each bit of data, conversations, tickets, and more with our automatic service. But wait, there’s more!
Our team of specialists goes the extra mile to deliver you the following:
Go On With Operations As Soon As Possible
Time is money and we realize that your organization needs to be operational almost at once. With our automatic tool for Jira Service Management import, you can proceed business or continue doing operations while the import process is ongoing.
Test Beforehand
Shifting records can be overwhelming for the majority of business owners. To reduce your fears, our developers have created an alternative for you to try out the migration process as much as you wish. See how your data is transferred and instantly notice any pitfalls so you can straighten them out prior to the specific transfer.
Effortless Data Import to Jira Service Management
With the help of our tool, it’s not required to download software to get started on the process. No scripting and no coding required, as well.
No Data Loss Ticket Import
Altered tickets or missing data is a typical bother during data import. Using our tool, we ensure you to transfer all your records untouched. Our tool is tested and refined regularly before launching it for use. We just want to give you the greatest experience while working with our service.
Why Rely On our Service
The Promise of Safety and Confidentiality
Your information will always be encrypted. We extend ourselves to guarantee you full privacy as you exploit our service. Your data will only be accessed throughout the import process.
Supported Migration Process
We have enthusiastic personnel always ready to resolve any questions you might have about our import service. They’re also supportive during the very process and can steer you if you experience any kind of issues.
Full Data Conformity
Our developers work hard 24/7 to maintain a migration service that will certainly preserve your data intact from start to finish. Always stay linked to see your records arrive at their target without information missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Process of Migration to Jira Service Management
Preparation step
The main point in a successful import is preparing. Open this stage by signing into Jira Service Management and setting up the necessary custom fields and agent accounts. Don’t forget to deactivate things like triggers and automation rules as these can interfere with the importation process.
Bonding our tool to your ServiceNow
Log in to your ServiceNow help desk and save the needed credentials to help the migration wizard obtain your data and paste them into corresponding fields.
Accessing Jira Service Management
Finalize the connection with access info provided by Jira Service Management as your target help desk. As a result, our tool knows where to shift the tickets and remaining records.
Modify the Migration Process
You may change the migration process by selecting what type of records or tickets you have to transfer in the mapping stage. The data should suit the ticket fields you made throughout the very first stage. Just set which records you need to be put to which field and we’ll do the rest.
Try Trial Migration
To help ease your mind, you can set up free trial to check how your records are moved. The demo will run like the real thing and you will be able to examine a part of your records in Jira Service Management without delays.
Commence the Import to Jira Service Management
As soon as you’re finished with the mapping and demo runs, it’s high time to get started on the process. Pick a time when your support team isn’t too busy and start the transfer.
Hear from our satisfied customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Import Service
Order a free demonstration and see the working process of our tool. You can test everything for free and examine how well we will look after your records.
You’re Safe with Our Experts
Don’t be worried about the migration process. We always have our experts to respond to all of your questions and assist on the full process.