Migrating to Jira Service Management from ServiceDesk Plus
Jira Service Management gives a couple of options to transfer your data from your ServiceDesk Plus straight into their system. Nevertheless, the issue is that usually help desks don’t offer hassle-free methods to migrate your tickets. It’s easy to explain, they’re going to lose you as their user. Help for data migration is usually limited, or even confusing. Thankfully, there are more methods to do everything smoother and swifter.
Few Migration Options
Jira Service Management offers a small number of options for you to import your tickets from former help desk.
You may tak the advantage of JSON, CSV or Excel but the internal migration tool doesn’t complete everything successfully.
You’ll still lack an IT specialist to assess the full migration and babysit it till it’s finished.
Absence of Professionally Qualified Team
Another possible method is making the use of a internal API of the particular help desk. Though, don’t expect to see a devoted IT professional that will oversee the complete process at no cost.
It’s not offered by either customer service platforms. Most likely, you will have to make use of your own IT team.
However , even having one, there is a risk that even your professional isn’t experienced enough to cope with data transition.
By-hand Data Transfer has Higher Risks
At last, you can attempt to do a manual migration of your service desk data. Although, this is assuming you are ready and well-versed to make your own scripts or code and then observe the full process from start to finish.
There’s a great possibility that you might alter your data. Doing things on your own can be dangerous.
Steps to make Jira Service Management Import Easier
There’s no reason to waste efforts when you can deal with this in a simple way. Moving your records should be as easy as pie. You have more significant job to do such as focusing on preserving the contentment and loyalty of your users. We can provide you with such a chance.
Import from ServiceDesk Plus to Jira Service ManagementWe Guarantee Your Satisfaction and More
We have helped numerous of companies move their records out of their former customer service platforms to new ones. Our work in data migration is extended to years of content users.
We’ll shift each bit of data, conversations, tickets, and more using our automated service. But wait, there’s even more!
Our team of professionals goes way further to ensure you of the next:
Continue Daily Business Swiftly
Time is valuable and we understand that your company must return to being active as soon as possible. With our automated tool for Jira Service Management import, you can go back to your daily tasks or go on doing arrangements while the transition process is in progress.
Try Out Beforehand
Transferring records can be overwhelming for the majority of companies. To relieve your worries, our professionals have created an alternative for you to check the transition process as much as you need. See how your data is moved and promptly spot any possible errors so you can resolve them prior to the very migration.
Pain-free Data Import to Jira Service Management
With the help of our tool, there’s no need to download any programs to begin the process. No scripting and no coding required, also.
Precise Ticket Import
Scattered tickets or absent data is a common concern throughout data migration. Using our service, we guarantee to transfer all your records unharmed. Our application is examined and improved regularly prior to introducing it for use. We only want to provide you with the best experience while working with our service.
The Reason Why You Can Rely On our Service
Guaranteed Safety and Confidentiality
Your records will always be encrypted. We extend ourselves to offer you full privacy while you work with our tool. Your private information will only be accessed throughout the transition process.
Assisted Migration Process
We have devoted team on standby to reply to any requests you might have about our data transition service. They will also be online during the very process and can lead you if you experience any kind of problems.
100% Data Conformity
Our programmers strain round the clock to guarantee a migration service that will maintain your records intergral from start to finish. Always stay linked to see your records get to their destination omitting info losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Process of Migration to Jira Service Management
Preparation stage
The esssence of a successful data migration is preparation. Begin this stage by accessing Jira Service Management and making the necessary custom fields and agent profiles. Don’t forget to deactivate things like triggers and automation rules mainly because they are possible to interfere with the migration process.
Linking our tool to your ServiceDesk Plus
Sign in to your ServiceDesk Plus help desk and generate the required credentials to allow our tool reach your data and input them to corresponding fields.
Connecting to Jira Service Management
Settle the connection with credentials provided by Jira Service Management as your new ticketing software system. Only this way, our tool knows where to transfer the tickets and remaining records.
Personalize the Migration Process
You are able to fine-tune the import process by picking what sort of data or tickets you need to move in the mapping step. The data should suit the ticket fields you made throughout the preparing phase. Just pick what data you want to be sorted to which field and we’ll do the remaining.
Set up Demo Migration
To let you calm down, you can run demo migration to learn how your data is migrated. The demo will run in a way like the real thing and you will be able to look at a certain amount of your records in Jira Service Management immediately.
Begin the Migration to Jira Service Management
Once you’re ready with the mapping and demo runs, it’s time to begin the process. Find a time when your support team isn’t too busy and commence the migration.
Hear from our happy buyers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Migration Service
Request a free run and understand the performance of our tool. You can test everything at no cost and examine how well we will look after your records.
Your Data is Safe with Our Experts
Don’t be afraid of the import process. We always have our experts to reply to all of your questions and help you with the whole migration.