Switching to Jira Service Management from Salesforce Service Cloud
Jira Service Management has several options to transfer your data from your Salesforce Service Cloud into their system. But, the issue is that usually help desks don’t have seamless methods to move your records. The reason is obvious, they will lose you as their user. Support for data import is usually limited, if not confusing. Luckily, there are more methods to make things simpler and faster.
Few Migration Options
Jira Service Management offers limited options for you to import your data from old help desk.
You may use JSON, CSV or Excel yet the native import tool doesn’t work the best of it.
You’ll still require an IT expert to look at the full transfer and control it till it’s ended.
Absence of Professionally Qualified Team
The other possible approach is using a native API of the particular help desk. Although, don’t hope for seeing a dedicated IT professional that will overlook the whole process free of charge.
It’s not provided by either help desks. Most likely, you will need to make use of your company’s IT specialist.
However , even having one, there’s a risk that even your professional isn’t trained enough to handle data transition.
By-hand Data Transfer has Higher Risks
At last, you can try a manual transition of your service desk records. Although, this is assuming you are capable and have plenty of expertise to make your own scripts or coding and then observe the whole process from start to finish.
There’s a high possibility that you might corrupt your record structure. Doing things only by yourself can be dangerous.
Steps to make Jira Service Management Import Easier
Why waste tima and efforts when you can make things easier. Migrating your records should be as easy as pie. You have better things to do such as dwell on retaining the contentment and loyalty of your clients. We can help you with that.
Import from Salesforce Service Cloud to Jira Service ManagementWe Guarantee Your Satisfaction and More
We have helped thousands of companies shift their records from their former customer service platforms to new ones. Our experiencing in data transition spans years of content customers.
We’ll shift each bit of data, conversations, tickets, and more with our automatic service. But wait, there’s more!
Our team of specialists goes way further to deliver you the following:
Continue Operations Swiftly
Time is money and we understand that your company needs to be operational as soon as possible. With our automated service for Jira Service Management import, you can go back to your business or go on doing operations while the migration process is in progress.
Try Out Beforehand
Transferring records can be scary for the majority of businesses. To relieve your worries, our specialists have made options for you to check the migration process as much as you wish. Observe how your data is moved and immediately notice any possible errors so you can resolve them before the specific migration.
Pain-free Data Import to Jira Service Management
With the help of our tool, it’s not required to download software to begin the process. No scripting and no coding required, as well.
Precise Ticket Import
Corrupted tickets or missing data is a common bother during data import. Using our service, we guarantee to migrate all your records unharmed. Our tool is checked and refined on a regular basis before releasing it for use. We just want to provide you with the most pleasant experience while using our tool.
The Reason Why You Can Rely On our Service
Guaranteed Safety and Confidentiality
Your records will always be encrypted. We extend ourselves to guarantee you full privacy as you work with our tool. Your data will only be approached during the transition process.
Assisted Migration Process
We have devoted personnel on standby to resolve any questions you might have about our import service. They will also be online throughout the very transition process and can lead you if you experience any kind of troubles.
Total Data Conformity
Our programmers work hard round the clock to maintain a migration service that will certainly maintain your records intact from the beginning to the end. Always stay connected and watch your records reach their aim with no info losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Process of Migration to Jira Service Management
Preparation stage
The esssence of a successful import is preparation. Open this stage by going to Jira Service Management and making the necessary custom fields and agent profiles. Remember to disable items like triggers and automation rules as they can affect the migration process.
Linking our tool to your Salesforce Service Cloud
Sign in to your Salesforce Service Cloud help desk and generate the needed credentials to help the migration wizard reach your data and paste them into appropriate fields.
Connecting to Jira Service Management
Settle the connection with credentials provided by Jira Service Management as your target help desk. Only this way, our tool knows where to migrate the tickets and other records.
Personalize the Migration Process
You are able to modify the import process by selecting what type of records or tickets you need to move in the mapping stage. The records should match the ticket fields you created throughout the preparing phase. Simply pick what records you want to be placed to which field and we’ll do the remaining.
Set up Trial Migration
To let ease your mind, you can run free trial to check how your records are migrated. The demo will run like the original process and you will be able to look at a part of your records in Jira Service Management right away.
Begin the Import to Jira Service Management
Once you’re finished with the mapping and demo runs, it’s high time to begin the process. Pick a time frame when your support team isn’t dealing with too many questions and start the migration.
Hear from our happy customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Migration Service
Order a free demonstration and see the working process of our tool. You can test everything for free and watch how well we will care for your records.
Your Data is Safe with Our Experts
Don’t be afraid of the migration process. We always have our experts to respond to all of your questions and assist on the whole migration.