Migrating to Jira Service Management from Request Tracker

Jira Service Management gives several options to move your data from your Request Tracker into their system. But, the issue is that generally service desk vendors don’t provide hassle-free approaches to move your records. It’s easy to explain, they’re going to lose you as their client. Support for data import is usually limited, or even puzzling. Luckily, there are more approaches to make things smoother and swifter.

Not a Lot of Migration Options

Jira Service Management has limited options for you to transfer your data from old service desk.

You may tak the advantage of JSON, CSV or Excel however the internal migration tool doesn’t work the best of it.

You’ll still require an IT team to overview the complete transfer and babysit it till it’s ended.

Lack of Professionally Qualified Team

The other possible option is using a native API of the customer service desk. Though, don’t wait to see a devoted IT expert that will overlook the whole process at no cost.

It’s not proposed by either help desks. Most likely, you will have to make use of your company’s IT team.

Nevertheless , even having one, there’s a possibility that even your expert isn’t trained enough to handle data import.

By-hand Data Transfer is More Risky

As a final resort, you can try a manual import of your help desk data. Although, this is presuming you are ready and experienced enough to make your own scripts or code and then overview the whole process from the beginning to the end.

There’s a big probability that you might corrupt your record structure. Doing things only by yourself can be dangerous.

How to make Jira Service Management Import Easier

Why waste time when you can make things easier. Migrating your data should be a piece of cake. You have more significant job to do such as concentrating on preserving the delight and loyalty of your clients. Our team can give you this opportunity.

Import from Request Tracker to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped thousands of companies migrate their data from their former customer service platforms to new ones. Our work in data import is extended to years of loyal customers.

We’ll move each bit of records, conversations, tickets, and more with our automated tool. But hold on, there’s even more!

Our team of specialists goes way further to provide you with the following:

Resume Operations Swiftly

Time is money and we understand that your business needs to be operational as soon as possible. Using our automatic service for Jira Service Management import, you can proceed business or move on doing arrangements while the import process is running.

Try Out Beforehand

Migrating records can be scary for most companies. To relieve your worries, our experts have made an alternative for you to try out the migration process as many times as you need. Watch how your data is migrated and immediately spot any possible errors so you can resolve them prior to the specific import process.

Painless Data Import to Jira Service Management

With the help of our tool, you don’t have to install software to start the process. No scripting and no coding needed, also.

Precise Ticket Import

Scattered tickets or missing data is a common fear during data import. With our service, we ensure you to move all your records untouched. Our tool is checked and improved regularly before releasing it for use. We only want to provide you with the most pleasant experience while working with our service.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your data will always be encrypted. We extend ourselves to provide you maximum privacy while you work with our tool. Your private information will only be used throughout the import process.

Guided Migration Process

We have dedicated personnel on standby to answer any questions you might have about our import tool. They will also be supportive throughout the very process and can steer you if you face any challenges.

100% Data Conformity

Our programmers work hard round the clock to provide a migration tool that will maintain your records intergral from the beginning to the end. Always stay linked and view your records reach their finish point without data losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation phase

The key to a successful import is preparation. Start this phase by logging into Jira Service Management and making the required custom fields and agent accounts. Remember to deactivate things like triggers and automation rules as they are possible to influence the data transition process.

Step

Connecting our tool to your Request Tracker

Go to your Request Tracker help desk and generate the necessary credentials to help our tool access your records and input them to related fields.

Step

Linking to Jira Service Management

Complete the connection with credentials to Jira Service Management as your target help desk. Only this way, our tool understands where to move the tickets and the rest of the records.

Step

Customize the Migration Process

You can adjust the import process by choosing what type of data or tickets you need to move in the mapping step. The records should suit the ticket fields you made throughout the prep stage. Just determine what records you want to be placed to which field and we’ll do the remaining.

Step

Run a Trial Migration

To let ease your mind, you can run trial tests to check how your data is migrated. The demo will go on in a way like the full migration and you will be able to examine a part of your data in Jira Service Management straight away.

Step

Start the Import to Jira Service Management

Once you’re done with the mapping and trial tests, it’s time to start the full process. Find a time period when your support team isn’t too busy and start the import.