Migrating to Jira Service Management from Reamaze

Jira Service Management gives a couple of strategies to transfer your data from your Reamaze straight into their system. Nevertheless, the matter is that usually service desk vendors don’t offer simple methods to transfer your records. It’s easy to explain, they will lose you as their user. Help for data migration is frequently little, if not misleading. Luckily, there are more ways to do everything simpler and faster.

Small Number of Import Strategies

Jira Service Management provides a small number of means for you to import your tickets from former customer service platform.

You can use JSON, CSV or Excel but the embedded migration tool doesn’t make the most out of it.

You’ll still require an IT professional to assess the full migration and keep the eye on it right up until it’s complete.

No Professionally Qualified Team

Another viable method is making the use of a internal API of the particular help desk. Although, don’t expect to see a enthusiastic IT professional that will inspect the whole process at no cost.

It’s not provided by either help desks. Most likely, you will make use of your internal IT specialist.

Yet , even having one, there is a possibility that even your specialist isn’t experienced enough to manage the data transfer.

Manual Data Migration has More Risks

As a last-ditch effort, you can attempt to do a by-hand migration of your service desk data. Nevetheless, this is assuming you are capable and well-versed to write your own scripts or code and then control the whole process from the beginning to the end.

There’s a great possibility that you might alter your data. Making everything alone is risky.

Making Data Migration Simpler

There’s no reason to throw out you efforts when you can deal with this in a simple way. Moving your records should be as easy as pie. You have better things to do such as focusing on maintaining the contentment and trust of your clients. Our team can provide you with such a chance.

Import from Reamaze to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of organizations move their records out of their source help desk to new ones. Our experiencing in data migration reaches years of content clients.

We’ll migrate every piece of data, conversations, tickets, and more using our automated service. But wait, there’s more!

Our team of professionals breaks sweat to ensure you of the next:

Go On With Daily Business Without Delays

Time is valuable and we know that your company must return to being active almost at once. With our automatic service for switching to Jira Service Management, you can go back to your duties or move on doing arrangements while the transition process is in progress.

Try Out all You Want

Shifting data may be frustrating for the majority of entrepreneurs. To reduce your fears, our developers have made a method for you to check the import process as many times as you need. Observe how your data is moved and promptly detect any possible errors so that you can straighten them out before the very import process.

Effortless Data Migration to Jira Service Management

With our service, there’s no need to download any programs to get started on the process. No scripting and no coding required, as well.

Precise Ticket Migration

Scattered tickets or absent data is a usual concern throughout data migration. Using our tool, we ensure you to transfer all your data unharmed. Our device is checked and improved on a regular basis before introducing it for use. We simply want to supply you with the greatest experience while using our tool.

The Reason Why You Can Trust our Tool

Guaranteed Security and Privacy

Your information will always be protected. We put a lot of effort into our work to offer you full privacy while you exploit our service. Your data will only be accessed within the transition process.

Supported Import Process

We have enthusiastic team determined to reply to any requests you might have about our data transition service. They’re also supportive throughout the very migration and can lead you if you come across any issues.

100% Data Integrity

Our programmers strain day and night to guarantee a migration service that will preserve your data intact from the beginning to the end. Always stay attached and view your data reach their target omitting info losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Jira Service Management Import Process

Step

Preparation step

The main point in a successful data migration is getting ready. Begin this stage by accessing Jira Service Management and setting up the necessary custom fields and agent accounts. Remember to turn off things such as triggers and automation rules as they are possible to affect the migration process.

Step

Bonding our tool to your Reamaze

Log in to your Reamaze ticketing system and copy the required credentials to allow our tool obtain your data and paste them into corresponding fields.

Step

Accessing Jira Service Management

Finalize the link with login info provided by Jira Service Management as your new ticketing software system. As a result, our tool knows where to shift the tickets and remaining data.

Step

Modify the Migration Process

You may change the transition process by picking what sort of data or tickets you have to transfer in the mapping stage. The records should correspond to the ticket fields you made during the prep stage. Simply pick what data you want to be put to which field and we’ll do the rest.

Step

Try Demo Migration

To let you calm down, you can start demo migration to learn how your data is moved. The demo will run like the real thing and you may look at a limited number of your data in Jira Service Management without delays.

Step

Commence the Migration to Jira Service Management

The moment you’re ready with the mapping and demo runs, it’s time to get started on the process. Pick a time when your support department isn’t too busy and begin the import.