Moving to Jira® Service Management from Plain

Jira® Service Management provides a few ways to move your data from your Plain into their system. But, the issue is that usually service desk vendors don’t have simple methods to migrate your tickets. The reason is obvious, they will lose you as their user. Assistance for data migration is frequently little, if not puzzling. Luckily, there are more methods to complete the process smoother and quicker.

Few Import Methods

Jira® Service Management offers few methods for you to transfer your data from old service desk.

You can make use of JSON, CSV or Excel yet the native migration tool doesn’t complete everything successfully.

You’ll still lack an IT expert to assess the full import process and keep the eye on it right up until it’s ended.

Absence of Professionally Qualified Team

One more viable approach is using a native API of the help desk. However, don’t hope for seeing a dedicated IT professional that will oversee the complete process free of charge.

It’s not available from either service desks. Most probably, you will use your company’s IT specialist.

Nevertheless , even having one, there is a risk that even your professional isn’t skilled enough to manage the data migration.

Manual Data Migration is More Risky

At last, you can try doing a by-hand transition of your help desk data. Although, this is assuming you are able and have plenty of expertise to write your own scripts or code and then control the full process from start to finish.

There’s a great possibility that you might damage your data. Making everything only by yourself is risky.

Steps to make Data Migration Simpler

You don’t have to throw out you tima and efforts when you can make things easier. Migrating your data should be as easy as counting your fingers. You have more important tasks such as dwell on retaining the contentment and trust of your users. We can provide you with such a chance.

Import from Plain to Jira® Service Management

We Guarantee Your Satisfaction and More

We have helped numbers of of organizations shift their data from their former service desk to new ones. Our expertise in data transition spans years of content users.

We’ll shift every piece of records, conversations, tickets, and more with our automated tool. But wait, there’s a lot more!

Our team of experts strives to deliver you the following:

Continue Everyday Work Without Delays

Saving time is important and we know that your business needs to be operational as soon as possible. With our automatic service for moving to Jira® Service Management, you can go back to your daily tasks or go on doing operations while the transition process is in progress.

Test all You Want

Transferring data may be frightening for most business owners. To relieve your hesitation, our experts have made options for you to check the transition process as much as you wish. Take a look at how your data is moved and instantly detect any kinks so that you can straighten them out prior to the very migration.

Pain-free Data Migration to Jira® Service Management

With our service, it’s not required to install software to start the process. No scripting and no coding required, too.

No Data Loss Ticket Migration

Altered tickets or lost data is a usual bother during data import. With our tool, we ensure you to migrate all your data unharmed. Our application is examined and refined on a regular basis before launching it for use. We simply want to supply you with the most pleasant experience while using our service.

Why Trust our Tool

The Promise of Security and Privacy

Your records will always be secure. We put a lot of effort into our work to guarantee you maximum privacy while you work with our service. Your records will only be approached during the transition process.

Assisted Import Process

We have devoted support representatives determined to resolve any questions you might have about our import tool. They’re also supportive throughout the very migration and can lead you if you come across any kind of troubles.

Full Data Integrity

Our developers strive day and night to maintain a migration tool that will maintain your data untouched from the beginning to the end. Always stay connected to see your data get to their aim omitting info missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Jira® Service Management Import Process

Step

Preparation stage

The esssence of a successful data transition is getting ready. Open this phase by logging into Jira® Service Management and making the necessary custom fields and agent accounts. Remember to disable things such as triggers and automation rules mainly because they can interrrupt the migration process.

Step

Linking our tool to your Plain

Sign in to your Plain ticketing system and copy the needed credentials to help our tool access your data and put them down in appropriate fields.

Step

Connecting to Jira® Service Management

Settle the link with login info to Jira® Service Management as your target help desk. Only this way, our tool knows where to move the tickets and other data.

Step

Personalize the Migration Process

You are able to change the transition process by selecting what type of data or tickets you need to migrate in the mapping phase. The records should match the ticket fields you made during the preparing phase. Simply pick which data you want to be placed to which field and we’ll do the rest.

Step

Set up Free Demo

To help you relieve your worries, you can start free trial to check how your data is migrated. The demo will run just like the original process and you may look at a certain amount of your records in Jira® Service Management right away.

Step

Begin the Data Transfer to Jira® Service Management

The moment you’re finished with the mapping and trial tests, it’s time to start the process. Choose a time frame when your support department isn’t too busy and commence the migration.