Importing to Jira Service Management from Outlook
Jira Service Management offers several methods to migrate your data from your Outlook into their system. Yet, the problem is that typically service desk vendors don’t provide hassle-free methods to transfer your tickets. It’s easy to explain, they will lose you as their user. Support for data import is usually limited, or even misleading. Thankfully, there are more approaches to make things smoother and faster.
Not a Lot of Migration Alternatives
Jira Service Management has limited ways for you to migrate your data from current ticketing software.
You may use JSON, CSV or Excel however the native migration tool doesn’t make the most out of it.
You’ll still lack an IT specialist to overview the full transfer and keep the eye on it till it’s ended.
Lack of Professionally Qualified Team
The other viable approach is using a unique API of the ticketing platform. Although, don’t wait to see a dedicated IT professional that will inspect the complete process at no cost.
It’s not provided by either customer service platforms. Most probably, you will use your company’s IT expert.
Yet , even having one, there’s a chance that even your expert isn’t trained enough to operate the data import.
By-hand Data Migration is not Risk-Free
As a final resort, you can try a manual transition of your service desk data. However, this is supposing you are capable and experienced enough to make your own scripts or code and then control the full process from start to finish.
There’s a big possibility that you might corrupt your record structure. Doing things only by yourself is unsafe.
How to make Jira Service Management Import Simpler
Why throw out you tima and efforts when you can make things easier. Importing your data should be a child’s play. You have better things to do such as concentrating on retaining the contentment and trust of your users. We can give you this opportunity.
Import from Outlook to Jira Service ManagementOur Team Guarantees Your Satisfaction and More
We have helped thousands of organizations shift their records off their old customer service platforms to new ones. Our experiencing in data import spans years of content clients.
We’ll move each bit of data, conversations, tickets, and more with our automated tool. But stop, there’s more!
Our team of specialists pushes for to deliver you the following:
Resume Operations Without Delays
Time is money and we know that your organization needs to get back to work immediately. With the help of our automatic tool for Jira Service Management import, you can go back to your duties or go on doing arrangements while the import process is in progress.
Test Beforehand
Migrating records can be overwhelming for the majority of companies. To alleviate your worries, our developers have created options for you to check the import process as much as you need. Observe how your data is moved and immediately detect any kinks so you can fix them prior to the specific transfer.
Painless Data Import to Jira Service Management
With the help of our tool, it’s not required to download any application to start out the process. No scripting and no coding necessary, as well.
No Data Loss Ticket Import
Garbled tickets or missing data is a usual bother during data transfer. With our service, we ensure you to move all your records unharmed. Our device is examined and improved on a regular basis prior to releasing it for use. We simply want to provide you with the most pleasant experience while working with our service.
Why Rely On our Service
The Promise of Safety and Confidentiality
Your data will always be guarded. We extend ourselves to guarantee you full privacy while you use our tool. Your data will only be used during the transition process.
Guided Migration Process
We have dedicated personnel determined to resolve any questions you might have about our migration tool. They will also be supportive during the very process and can lead you if you come across any kind of problems.
Complete Data Conformity
Our developers work hard day and night to maintain a migration service that will keep your records intact from start to finish. Always stay connected and view your data get to their destination without info missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Process of Migration to Jira Service Management
Preparation phase
The key to a successful import is getting ready. Open this stage by logging into Jira Service Management and creating the needed custom fields and agent accounts. Don’t forget to disable things such as triggers and automation rules mainly because they are possible to affect the migration process.
Connecting our tool to your Outlook
Go to your Outlook help desk and copy the needed credentials to help our tool read your profile and paste them into related fields.
Linking to Jira Service Management
Complete the connection with login info provided by Jira Service Management as your target customer service platform. This way, our tool sees where to shift the tickets and the rest of the records.
Customize the Migration Process
You can modify the transition process by selecting what type of data or tickets you want to move in the mapping stage. The data should match the ticket fields you made during the preparing phase. Simply pick which records you want to be placed to which field and we’ll make the rest work out.
Run a Trial Migration
To help ease your mind, you can start free trial to check how your data is transferred. The demo will pass like the full migration and you will be able to look at a limited number of your records in Jira Service Management immediately.
Start the Import to Jira Service Management
The moment you’re finished with the mapping and demo runs, it’s time to start out the full migration. Pick a time period when your support team isn’t too busy and begin the migration.
Hear from our satisfied customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Import Service
Order a free demonstration and watch how our tool works. You can check everything for free and examine how well we will manage your data.
You’re Safe with Our Professionals
Don’t be scared of the migration process. We always have our professionals to respond to all of your questions and help you with the entire migration.