Migrating to Jira Service Management from ((OTRS)) Community Edition
Jira Service Management gives several strategies to move your data from your ((OTRS)) Community Edition into their system. But, the problem is that typically help desks don’t offer effortless ways to move your tickets. The reason is obvious, they will lose you as their user. Help for data import is frequently little, if not confusing. Thankfully, there are other ways to make things smoother and swifter.
Small Number of Migration Strategies
Jira Service Management provides limited means for you to transfer your data from old service desk.
You can tak the advantage of JSON, CSV or Excel but the embedded migration tool doesn’t work the best of it.
You’ll still lack an IT team to look at the full migration and control it right up until it’s complete.
No Professionally Qualified Team
The other available approach is using a native API of the ticketing platform. Though, don’t expect to see a enthusiastic IT specialist that will overlook the complete process free of charge.
It’s not provided by either help desks. Most probably, you will need to take advantage of your internal IT specialist.
However , even having one, there is a chance that even your specialist isn’t trained enough to operate the data migration.
By-hand Data Import is More Risky
As a last-ditch effort, you can try a by-hand transition of your service desk records. However, this is supposing you are ready and well-versed to write your own scripts or code and then control the full process from the beginning to the end.
There’s a high possibility that you might alter your record structure. Making everything alone is risky.
Making Jira Service Management Import Seamless
Why lose tima and efforts when you can make things easier. Migrating your data should be a child’s play. You have more significant job to do such as focusing on maintaining the satisfaction and trust of your users. Our team can help you with that.
Import from ((OTRS)) Community Edition to Jira Service ManagementWe Ensure Your Satisfaction and More
We have helped thousands of businesses shift their records from their old help desk to new ones. Our work in data migration reaches years of satisfied customers.
We’ll migrate each piece of records, conversations, tickets, and more with our automatic tool. But stop, there’s even more!
Our team of specialists breaks sweat to deliver you the following:
Go On With Operations As Soon As Possible
Time is money and we realize that your business needs to be operational immediately. With the help of our automated tool for switching to Jira Service Management, you can resume business or keep on doing operations while the migration process is in progress.
Try Out Beforehand
Shifting records may be scary for the majority of companies. To alleviate your hesitation, our professionals have created a method for you to test the migration process as many times as you wish. Observe how your data is moved and promptly notice any obstacles so that you can straighten them out prior to the very transfer.
Effortless Data Import to Jira Service Management
With the help of our service, it’s not required to download software to start the process. No scripting and no coding necessary, also.
Precise Ticket Import
Scattered tickets or missing data is a typical bother during data import. With our tool, we guarantee to transfer all your data intact. Our tool is examined and refined on a regular basis before introducing it for use. We just want to supply you with the greatest experience while using our service.
The Reason Why You Can Rely On our Tool
Guaranteed Safety and Privacy
Your information will always be encrypted. We put a lot of effort into our work to guarantee you full privacy as you use our service. Your private information will only be accessed within the migration process.
Supported Migration Process
We have enthusiastic personnel always ready to resolve any questions you might have about our import tool. They’re also online during the very process and can guide you if you come across any challenges.
100% Data Conformity
Our programmers work hard 24/7 to maintain a migration service that will certainly keep your data intergral from start to finish. Always stay attached and view your data get to their finish point with no info missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Process of Migration to Jira Service Management
Preparation step
The main point in a successful import is preparing. Open this stage by going to Jira Service Management and creating the needed custom fields and agent profiles. Don’t forget to turn off things such as triggers and automation rules mainly because they can affect the migration process.
Bonding our tool to your ((OTRS)) Community Edition
Log in to your ((OTRS)) Community Edition help desk and save the needed credentials to help the migration wizard access your profile and input them to corresponding fields.
Accessing Jira Service Management
Finalize the connection with access info to Jira Service Management as your target help desk. This way, our tool sees where to transfer the tickets and remaining data.
Modify the Migration Process
You may tweak the migration process by selecting what type of records or tickets you want to migrate in the mapping step. The data should correspond to the ticket fields you made during the preparation stage. Simply pick which records you need to be put to which field and we’ll do the rest.
Try Trial Migration
To let ease your mind, you can set up free trial to check how your records are transferred. The demo will pass in a way like the real thing and you may check part of your data in Jira Service Management straight away.
Commence the Import to Jira Service Management
As soon as you’re finished with the mapping and demo runs, it’s high time to start the full migration. Find a time when your support department isn’t too busy and start the process.
Hear from our happy customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Data Migration Service
Order a free demonstration and see how our tool performs. You can check everything at no cost and examine how well we’ll manage your data.
Your Data is Safe with Our Specialists
Don’t be worried about the migration process. We always have our specialists to respond to all of your questions and assist on the entire process.