Switching to Jira Service Management from osTicket

Jira Service Management has several options to transfer your data from your osTicket right to their system. Yet, the problem is that usually service desk vendors don’t offer simple approaches to transfer your tickets. The reason is obvious, they’re going to lose you as their client. Support for data import is frequently limited, or even confusing. Fortunately, there are more ways to make things simpler and faster.

Few Migration Options

Jira Service Management offers limited options for you to import your records from current customer service platform.

You can tak the advantage of JSON, CSV or Excel but the embedded import tool doesn’t make the most out of it.

You’ll still lack an IT expert to overview the complete transfer and control it right up until it’s complete.

Absence of Professionally Qualified Team

The other viable option is utilizing a unique API of the particular help desk. Though, don’t expect to see a enthusiastic IT expert that will inspect the complete process free of charge.

It’s not proposed by either help desks. Most probably, you will need to take advantage of your internal IT team.

However , even having one, there is a risk that even your specialist isn’t trained enough to handle data migration.

By-hand Data Migration has Higher Risks

At last, you can try a manual import of your service desk records. However, this is assuming you are ready and well-versed to write your own scripts or coding and then overview the full process from start to finish.

There’s a big probability that you might corrupt your record structure. Making everything alone is risky.

Steps to make Jira Service Management Import Simpler

Why throw out you time when you can simplify things. Importing your records should be as easy as pie. You have more significant job to do such as focusing on maintaining the delight and loyalty of your users. We can give you this opportunity.

Import from osTicket to Jira Service Management

We Guarantee Your Satisfaction and More

We have helped thousands of organizations migrate their records off their old help desk to new ones. Our work in data migration reaches years of loyal clients.

We’ll shift each bit of data, conversations, tickets, and more with the help of our automatic service. But wait, there’s even more!

Our team of specialists goes way further to provide you with these:

Continue Operations Without Delays

Time is money and we know that your company has to get back to work immediately. With our automatic tool for importing to Jira Service Management, you can proceed duties or continue doing operations while the import process is running.

Try Out Beforehand

Transferring records can be terrrifying for the majority of people. To alleviate your fears, our developers have created a method for you to try out the import process as much as you wish. Watch how your data is migrated and immediately notice any obstacles so you can straighten them out prior to the very migration.

Pain-free Data Import to Jira Service Management

With the help of our tool, you don’t have to download any application to get started on the process. No scripting and no coding required, also.

Precise Ticket Import

Corrupted tickets or missing data is a usual fear while data transfer. Using our tool, we ensure you to transfer all your data untouched. Our device is examined and refined regularly before releasing it for use. We just want to supply you with the greatest experience while working with our service.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your records will always be encrypted. We extend ourselves to provide you full privacy as you use our service. Your private information will only be accessed within the import process.

Assisted Migration Process

We have devoted personnel determined to answer any queries you might have about our migration service. They’re also supportive during the very migration and can steer you if you face any kind of troubles.

Total Data Conformity

Our programmers work hard day and night to provide a migration service that will certainly keep your data intergral from start to finish. Always stay attached and see your records get to their aim without data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation stage

The esssence of a successful import is getting ready. Start this stage by going to Jira Service Management and creating the necessary custom fields and agent accounts. Don’t forget to turn off items like triggers and automation rules mainly because they can influence the data transition process.

Step

Linking our tool to your osTicket

Sign in to your osTicket help desk and copy the necessary credentials to let the migration wizard obtain your data and input them to corresponding fields.

Step

Connecting to Jira Service Management

Settle the connection with login info provided by Jira Service Management as your future customer service platform. This way, our tool knows where to shift the tickets and remaining data.

Step

Personalize the Migration Process

You are able to change the transition process by choosing what kind of records or tickets you want to transfer in the mapping step. The data should correspond to the ticket fields you created throughout the very first phase. Just determine which records you need to be put to which field and we’ll do the rest.

Step

Set up Trial Migration

To let ease your mind, you can start trial tests to see how your records are transferred. The demo will run in a way like the real thing and you may examine a limited number of your records in Jira Service Management right away.

Step

Begin the Import to Jira Service Management

The moment you’re done with the mapping and demo runs, it’s high time to get started on the process. Find a time when your support department isn’t dealing with too many questions and begin the transfer.