Migrating to Jira Service Management from Oracle Service Cloud (RightNow)
Jira Service Management gives a couple of ways to move your data from your Oracle Service Cloud (RightNow) into their system. Yet, the matter is that usually help desks don’t provide seamless ways to migrate your tickets. After all, they will lose you as their client. Assistance for data migration is usually limited, if not puzzling. Luckily, there are more approaches to make things smoother and swifter.
Few Migration Methods
Jira Service Management offers a small number of methods for you to transfer your data from current help desk.
You may use JSON, CSV or Excel however the native import tool doesn’t complete everything successfully.
You’ll still lack an IT team to assess the complete import process and keep the eye on it till it’s finished.
Absence of Professionally Qualified Team
Another viable option is using a unique API of the particular help desk. Although, don’t wait to see a dedicated IT specialist that will oversee the complete process for free.
It’s not provided by either customer service platforms. Most likely, you will take advantage of your own IT specialist.
Nevertheless , even having one, there is a risk that even your expert isn’t trained enough to cope with data import.
By-hand Data Migration is More Risky
At last, you can attempt to do a by-hand import of your help desk records. Nevetheless, this is assuming you are capable and experienced enough to make your own scripts or coding and then observe the full process from the beginning to the end.
There’s a great probability that you might damage your data. Doing things on your own is unsafe.
Steps to make Jira Service Management Import Simpler
There’s no reason to throw out you time when you can make things easier. Importing your records should be as easy as pie. You have better things to do such as concentrating on retaining the satisfaction and loyalty of your users. Our team can provide you with such a chance.
Import from Oracle Service Cloud (RightNow) to Jira Service ManagementWe Guarantee Your Satisfaction and More
We have helped numerous of organizations migrate their data off their source customer service platforms to new ones. Our experiencing in data import spans years of satisfied users.
We’ll shift each piece of records, conversations, tickets, and more with our automatic service. But wait, there’s more!
Our team of professionals strives to provide you with the following:
Continue Daily Business Without Delays
Time is valuable and we know that your business needs to get back to work almost at once. With our automated service for Jira Service Management import, you can resume daily tasks or go on doing transactions while the transition process is running.
Try Out Beforehand
Transferring records may be overwhelming for most people. To reduce your anxiety, our professionals have made options for you to test the transition process as much as you want. Observe how your data is migrated and instantly detect any obstacles so you can fix them prior to the very migration.
Pain-free Data Import to Jira Service Management
With the help of our service, you don’t have to install any application to begin the process. No scripting and no coding required, as well.
Precise Ticket Import
Scattered tickets or absent data is a usual fear during data transfer. Using our service, we guarantee to move all your records intact. Our application is examined and updated on a regular basis prior to launching it for use. We simply want to provide you with the best experience while using our service.
The Reason Why You Can Rely On our Tool
Guaranteed Safety and Privacy
Your records will always be encrypted. We put a lot of effort into our work to provide you maximum privacy as you exploit our tool. Your data will only be used during the migration process.
Assisted Migration Process
We have devoted team determined to answer any questions you might have about our migration service. They will also be online throughout the very transition process and can guide you if you experience any kind of challenges.
100% Data Conformity
Our programmers strain day and night to provide a migration tool that will certainly preserve your records intact from the beginning to the end. Always stay connected and watch your records get to their finish point omitting data losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Process of Migration to Jira Service Management
Preparation stage
The esssence of a successful data migration is getting ready. Start this phase by signing into Jira Service Management and setting up the necessary custom fields and agent profiles. Remember to disable items like triggers and automation rules mainly because they will affect the data transition process.
Linking our tool to your Oracle Service Cloud (RightNow)
Sign in to your Oracle Service Cloud (RightNow) help desk and copy the necessary credentials to help the migration wizard reach your data and paste them into related fields.
Connecting to Jira Service Management
Settle the connection with login info to Jira Service Management as your target customer service platform. As a result, our tool knows where to transfer the tickets and the rest of the records.
Personalize the Migration Process
You are able to modify the transition process by choosing what type of records or tickets you have to transition in the mapping stage. The records should match the ticket fields you created throughout the preparing stage. Simply determine what data you need to be sorted to which field and we’ll make the rest work out.
Set up Demo Migration
To let you calm down, you can start trial tests to check how your records are moved. The demo will run like the full migration and you will be able to check certain amount of your records in Jira Service Management straight away.
Begin the Migration to Jira Service Management
The moment you’re done with the mapping and trial tests, it’s high time to begin the process. Pick a time period when your support team isn’t dealing with too many questions and commence the migration.
Hear from our happy buyers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Data Migration Service
Ask for a free demonstration and watch the performance of our service. You can test everything for free and watch how well we will care for your records.
Your Data is Safe with Our Expert Team
Don’t be afraid of the import process. We always have our expert team to answer all your questions and assist on the full migration.