Moving to Jira® Service Management from NinjaOne
Jira® Service Management provides several ways to transfer your data from your NinjaOne straight into their system. But, the issue is that typically help desks don’t have seamless ways to migrate your tickets. After all, they will lose you as their client. Assistance for data migration is often limited, or even puzzling. Fortunately, there are more methods to complete the process easier and quicker.
Small Number of Migration Methods
Jira® Service Management provides limited methods for you to import your tickets from old customer service platform.
You may make use of JSON, CSV or Excel yet the internal import tool doesn’t complete everything successfully.
You’ll still lack an IT professional to assess the complete import process and keep the eye on it until it’s complete.
No Professionally Qualified Team
The other viable approach is making the use of a native API of the particular ticketing platform. However, don’t hope for seeing a devoted IT specialist that will oversee the complete process for free.
It’s not available from either customer service platforms. Most probably, you will take advantage of your internal IT expert.
Nevertheless , even having one, there is a chance that even your professional isn’t skilled enough to handle data transfer.
By-hand Data Migration has More Risks
As a last-ditch effort, you can try a by-hand transition of your help desk data. Although, this is supposing you are able and have plenty of expertise to make your own scripts or coding and then observe the full process from the beginning to the end.
There’s a great probability that you might damage your data. Managing things alone is unsafe.
Making Jira® Service Management Import Simpler
Why throw out you tima and efforts when you can deal with this in a simple way. Migrating your records should be a child’s play. You have more important tasks such as dwell on preserving the satisfaction and loyalty of your users. Our team can provide you with such a chance.
Import from NinjaOne to Jira® Service ManagementWe Ensure Your Satisfaction and More
We have helped thousands of organizations shift their data from their former customer service platforms to new ones. Our expertise in data transition is extended to years of satisfied users.
We’ll migrate each piece of data, conversations, tickets, and more using our automated service. But stop, there’s a lot more!
Our team of specialists strives to deliver you the next:
Go On With Operations Without Delays
Time is money and we know that your company must be operational as soon as possible. With the help of our automated tool for Jira® Service Management import, you can resume daily tasks or keep on doing transactions while the transition process is running.
Test Beforehand
Shifting records may be frustrating for most business owners. To relieve your worries, our specialists have created an alternative for you to test the transition process as many times as you want. Take a look at how your data is migrated and instantly detect any obstacles so you can fix them before the very transfer.
Effortless Data Import to Jira® Service Management
With the help of our service, it’s not required to install software to get started on the process. No scripting and no coding necessary, too.
No Data Loss Ticket Import
Altered tickets or missing data is a usual bother throughout data import. Using our service, we guarantee to migrate all your records intact. Our application is examined and updated on a regular basis prior to launching it for use. We simply want to give you the greatest experience while working with our tool.
Why Rely On our Tool
The Promise of Safety and Privacy
Your information will always be guarded. We put a lot of effort into our work to guarantee you maximum privacy while you work with our tool. Your records will only be approached throughout the migration process.
Supported Migration Process
We have enthusiastic personnel determined to resolve any requests you might have about our import service. They will also be online during the very transition process and can guide you if you experience any issues.
Full Data Conformity
Our developers work hard day and night to maintain a migration tool that will maintain your records untouched from start to finish. Always stay linked and see your records get to their target omitting data missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Process of Migration to Jira® Service Management
Preparation step
The main point in a successful import is getting ready. Open this phase by logging into Jira® Service Management and making the needed custom fields and agent profiles. Don’t forget to deactivate items like triggers and automation rules mainly because they will interrrupt the data transition process.
Bonding our tool to your NinjaOne
Log in to your NinjaOne help desk and copy the needed credentials to allow our tool obtain your profile and put them down in appropriate fields.
Accessing Jira® Service Management
Finalize the connection with login info provided by Jira® Service Management as your new help desk. Only this way, our tool sees where to migrate the tickets and other records.
Modify the Migration Process
You may adjust the transition process by selecting what sort of data or tickets you need to move in the mapping phase. The data should suit the ticket fields you created throughout the preparation stage. Simply determine which data you need to be put to which field and we’ll make the rest work out.
Try Trial Migration
To help ease your mind, you can start free trial to learn how your data is migrated. The demo will pass just like the original process and you will be able to check certain amount of your data in Jira® Service Management without delays.
Commence the Import to Jira® Service Management
The moment you’re finished with the mapping and trial tests, it’s time to get started on the full migration. Choose a time frame when your support team isn’t resolving too many problems and commence the process.
Hear from our satisfied customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Import Service
Order a free run and see the working process of our service. You can check everything free of charge and see how well we will take care of your records.
You’re Safe with Our Expert Team
Don’t be worried about the migration process. We always have our expert team to respond to all your questions and help you with the whole migration.