Switching to Jira® Service Management from Missive

Jira® Service Management has a few ways to shift your data from your Missive right to their system. Yet, the matter is that generally service desk vendors don’t have effortless ways to migrate your data. After all, they’re going to lose you as their client. Help for data migration is frequently little, or even puzzling. Fortunately, there are other ways to do everything simpler and faster.

Small Number of Import Methods

Jira® Service Management provides few methods for you to move your records from current service desk.

You may use JSON, CSV or Excel yet the internal import tool doesn’t complete everything successfully.

You’ll still need an IT specialist to overview the complete migration and keep the eye on it right up until it’s ended.

No Professionally Qualified Team

One more possible option is utilizing a unique API of the customer service desk. Although, don’t hope for seeing a devoted IT specialist that will oversee the entire process for free.

It’s not offered by either customer service platforms. Most likely, you will make use of your company’s IT team.

Nevertheless , even having one, there is a risk that even your specialist isn’t experienced enough to handle data transition.

Manual Data Transfer is Dangerous

As a last-ditch effort, you can try doing a by-hand import of your help desk records. Nevetheless, this is presuming you are capable and have plenty of expertise to write your own scripts or coding and then overview the complete process from start to finish.

There’s a big probability that you might alter your data. Making everything only by yourself can be dangerous.

Making Data Migration Easier

You don’t have to waste time when you can simplify things. Importing your data should be a piece of cake. You have better things to do such as dwell on preserving the satisfaction and loyalty of your customers. We can give you this opportunity.

Import from Missive to Jira® Service Management

We Ensure Your Satisfaction and More

We have helped numbers of of companies migrate their data off their source customer service platforms to new ones. Our experiencing in data transition is extended to years of satisfied users.

We’ll migrate every piece of records, conversations, tickets, and more with the help of our automatic tool. But hold on, there’s more!

Our team of experts strives to provide you with these:

Go On With Everyday Work Swiftly

Saving time is important and we understand that your team has to get back to work almost at once. Using our automatic tool for importing to Jira® Service Management, you can resume daily tasks or move on doing transactions while the import process is running.

Try Out all You Want

Shifting data may be overwhelming for most companies. To reduce your worries, our developers have created an alternative for you to test the transition process as many times as you want. See how your data is migrated and promptly detect any possible errors so that you can resolve them before the very migration.

Effortless Data Migration to Jira® Service Management

With our service, you don’t have to install any application to start the process. No scripting and no coding needed, as well.

Precise Ticket Migration

Corrupted tickets or lost data is a common fear while data transfer. With our service, we ensure you to migrate all your data intact. Our application is tested and updated regularly prior to introducing it for use. We simply want to supply you with the most pleasant experience while working with our tool.

The Reason Why You Can Trust our Tool

Guaranteed Security and Privacy

Your information will always be secure. We put a lot of effort into our work to provide you maximum privacy as you exploit our tool. Your data will only be approached throughout the migration process.

Supported Import Process

We have enthusiastic support representatives on standby to answer any queries you might have about our migration tool. They will also be supportive during the very process and can guide you if you face any problems.

Total Data Integrity

Our programmers strive round the clock to provide a migration tool that will certainly preserve your records intact from start to finish. Always stay linked and see your records arrive at their destination without data losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Jira® Service Management Import Process

Step

Preparation step

The main point in a successful data transition is preparation. Start this phase by signing into Jira® Service Management and setting up the required custom fields and agent accounts. Don’t forget to deactivate items like triggers and automation rules as these will interfere with the data transition process.

Step

Bonding our tool to your Missive

Log in to your Missive ticketing system and generate the necessary credentials to let the migration wizard access your records and paste them into appropriate fields.

Step

Accessing Jira® Service Management

Finalize the link with credentials to Jira® Service Management as your future customer service platform. As a result, our tool understands where to shift the tickets and other data.

Step

Modify the Migration Process

You may modify the import process by choosing what kind of records or tickets you have to move in the mapping stage. The data should suit the ticket fields you created throughout the prep phase. Just determine what data you want to be placed to which field and we’ll do the remaining.

Step

Try Free Demo

To let you relieve your worries, you can run trial tests to see how your records are moved. The demo will go on like the original process and you may check certain amount of your data in Jira® Service Management immediately.

Step

Commence the Data Transfer to Jira® Service Management

Once you’re done with the mapping and trial tests, it’s high time to start the full process. Pick a time frame when your support department isn’t resolving too many tasks and commence the import.