Importing to Jira Service Management from Manage Engine

Jira Service Management offers a couple of methods to migrate your data from your Manage Engine right to their system. Yet, the matter is that typically help desks don’t provide effortless approaches to transfer your tickets. It’s easy to explain, they’re going to lose you as their customer. Help for data import is often little, or even confusing. Thankfully, there are more approaches to complete the process easier and faster.

Small Number of Import Alternatives

Jira Service Management provides a small number of ways for you to migrate your records from current help desk.

You can use JSON, CSV or Excel however the embedded import tool doesn’t make the most out of it.

You’ll still lack an IT expert to assess the whole migration and keep the eye on it until it’s complete.

No Professionally Qualified Team

Another possible option is utilizing a unique API of the particular ticketing platform. Although, don’t wait to see a enthusiastic IT expert that will inspect the complete process at no cost.

It’s not proposed by either service desks. Most likely, you will exploit your internal IT expert.

However , even having one, there is a chance that even your expert isn’t skilled enough to cope with data migration.

Manual Data Transfer is not Risk-Free

As a last-ditch effort, you can attempt to do a manual import of your service desk records. Nevetheless, this is supposing you are capable and experienced enough to write your own scripts or coding and then overview the full process from start to finish.

There’s a great chance that you might alter your record structure. Managing things alone is risky.

Making Data Migration Easier

There’s no reason to waste time when you can simplify things. Importing your records should be a child’s play. You have better things to do such as concentrating on maintaining the delight and loyalty of your users. We can provide you with such a chance.

Import from Manage Engine to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of companies migrate their records off their source service desk to new ones. Our experiencing in data import reaches years of loyal clients.

We’ll migrate every bit of data, conversations, tickets, and more with the help of our automatic service. But stop, there’s more!

Our team of professionals pushes for to provide you with these:

Go On With Daily Business Swiftly

Time is valuable and we understand that your organization has to get back to work almost at once. With the help of our automated service for migrating to Jira Service Management, you can proceed duties or go on doing arrangements while the transition process is ongoing.

Test all You Want

Shifting data can be frustrating for the majority of people. To reduce your hesitation, our professionals have made a method for you to try out the import process as much as you need. Watch how your data is transferred and promptly detect any pitfalls so that you can straighten them out before the very transfer.

Effortless Data Migration to Jira Service Management

With our tool, you don’t need to download any application to begin the process. No scripting and no coding necessary, as well.

No Data Loss Ticket Migration

Garbled tickets or absent data is a common fear while data transfer. Using our tool, we guarantee to move all your data untouched. Our device is examined and improved regularly before introducing it for use. We simply want to give you the greatest experience while working with our tool.

Why Trust our Service

The Promise of Security and Confidentiality

Your information will always be protected. We extend ourselves to provide you full privacy as you exploit our service. Your data will only be used within the import process.

Supported Import Process

We have enthusiastic team on standby to answer any queries you might have about our migration service. They’re also online throughout the very process and can steer you if you face any kind of troubles.

Complete Data Integrity

Our developers strain round the clock to provide a migration service that will certainly preserve your data intact from the beginning to the end. Always stay attached and see your records get to their aim omitting information losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Jira Service Management Import Process

Step

Preparation step

The main point in a successful data migration is preparation. Start this stage by going to Jira Service Management and setting up the needed custom fields and agent profiles. Remember to turn off items like triggers and automation rules mainly because they are possible to influence the importation process.

Step

Bonding our tool to your Manage Engine

Log in to your Manage Engine ticketing system and generate the necessary credentials to let the migration wizard reach your profile and paste them into related fields.

Step

Accessing Jira Service Management

Finalize the link with credentials provided by Jira Service Management as your future customer service platform. As a result, our tool sees where to transfer the tickets and the rest of the data.

Step

Modify the Migration Process

You may adjust the import process by choosing what kind of records or tickets you have to migrate in the mapping stage. The records should correspond to the ticket fields you created throughout the preparing phase. Just set what records you need to be put to which field and we’ll do the rest.

Step

Try Demo Migration

To help you calm down, you can run trial tests to see how your records are moved. The demo will pass like the full migration and you may examine a limited number of your records in Jira Service Management right away.

Step

Commence the Migration to Jira Service Management

Once you’re done with the mapping and demo runs, it’s high time to begin the full migration. Pick a time period when your support department isn’t resolving too many requests and begin the migration.