Importing to Jira Service Management from LiveChat

Jira Service Management offers a couple of ways to migrate your data from your LiveChat right to their system. Yet, the problem is that typically service desk vendors don’t provide simple ways to transfer your data. After all, they’re going to lose you as their user. Support for data import is often limited, if not puzzling. Thankfully, there are other ways to complete the process simpler and faster.

Not a Lot of Import Methods

Jira Service Management has a small number of methods for you to migrate your records from current ticketing software.

You may use JSON, CSV or Excel however the internal migration tool doesn’t make the most out of it.

You’ll still need an IT professional to assess the full transfer and keep the eye on it until it’s complete.

Lack of Professionally Qualified Team

Another viable method is utilizing a unique API of the ticketing platform. Although, don’t wait to see a devoted IT specialist that will inspect the entire process for free.

It’s not offered by either customer service platforms. Most probably, you will make use of your internal IT profesional.

Nevertheless , even having one, there is a risk that even your specialist isn’t skilled enough to manage the data transfer.

Manual Data Migration is not Risk-Free

As a final resort, you can attempt to do a by-hand migration of your service desk data. However, this is supposing you are capable and experienced enough to write your own scripts or code and then watch the complete process from the beginning to the end.

There’s a great possibility that you might corrupt your record structure. Managing things alone can be dangerous.

How to make Data Migration Simpler

There’s no reason to throw out you efforts when you can simplify things. Importing your data should be a child’s play. You have better things to do such as concentrating on preserving the satisfaction and trust of your customers. Our team can provide you with such a chance.

Import from LiveChat to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped numerous of organizations move their records off their old customer service platforms to new ones. Our experiencing in data import is extended to years of satisfied clients.

We’ll move every piece of data, conversations, tickets, and more with the help of our automated tool. But stop, there’s more!

Our team of professionals strives to ensure you of these:

Resume Daily Business Without Delays

Time is valuable and we know that your organization has to get back to work immediately. With the help of our automatic service for migrating to Jira Service Management, you can resume duties or continue doing transactions while the transition process is in progress.

Test all You Want

Migrating data may be overwhelming for the majority of people. To alleviate your anxiety, our experts have made an alternative for you to test the import process as much as you want. See how your data is moved and immediately detect any possible errors so you can resolve them prior to the very migration.

Painless Data Migration to Jira Service Management

With our service, there’s no need to download any application to start out the process. No scripting and no coding necessary, as well.

No Data Loss Ticket Migration

Garbled tickets or absent data is a usual concern while data transfer. With our service, we ensure you to move all your data intact. Our device is tested and updated regularly prior to releasing it for use. We simply want to give you the greatest experience while using our service.

Why Trust our Tool

The Promise of Security and Privacy

Your data will always be secure. We put a lot of effort into our work to offer you full privacy while you use our tool. Your data will only be used throughout the migration process.

Guided Import Process

We have dedicated team determined to reply to any queries you might have about our migration tool. They will also be supportive throughout the very migration and can guide you if you encounter any kind of issues.

Complete Data Integrity

Our developers strain day and night to guarantee a migration service that will keep your records intact from the beginning to the end. Always stay linked to see your data arrive at their target omitting info missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Jira Service Management Import Process

Step

Preparation phase

The key to a successful data migration is getting ready. Begin this stage by logging into Jira Service Management and creating the needed custom fields and agent accounts. Remember to deactivate things such as triggers and automation rules as these will interfere with the migration process.

Step

Connecting our tool to your LiveChat

Go to your LiveChat ticketing system and copy the required credentials to let our tool read your profile and paste them into related fields.

Step

Linking to Jira Service Management

Complete the link with login info provided by Jira Service Management as your future customer service platform. This way, our tool sees where to move the tickets and the rest of the data.

Step

Customize the Migration Process

You can adjust the transition process by picking what kind of data or tickets you want to transition in the mapping stage. The records should suit the ticket fields you made during the very first stage. Just pick which records you want to be put to which field and we’ll do the remaining.

Step

Run a Demo Migration

To help you calm down, you can start demo migration to see how your data is transferred. The demo will pass like the full migration and you may check limited number of your records in Jira Service Management without delays.

Step

Start the Migration to Jira Service Management

The moment you’re ready with the mapping and demo runs, it’s time to start out the full migration. Pick a time period when your support department isn’t too busy and begin the transfer.