Migrating to Jira Service Management from Live Agent

Jira Service Management gives a few options to migrate your data from your Live Agent straight into their system. Nevertheless, the problem is that generally help desks don’t offer seamless methods to transfer your records. After all, they will lose you as their client. Support for data migration is often limited, or even misleading. Thankfully, there are more ways to make things simpler and quicker.

Few Migration Options

Jira Service Management offers few options for you to migrate your tickets from former customer service platform.

You can tak the advantage of JSON, CSV or Excel but the native migration tool doesn’t make the most out of it.

You’ll still require an IT expert to look at the complete transfer and babysit it until it’s finished.

Absence of Professionally Qualified Team

One more available option is making the use of a internal API of the particular customer service desk. Though, don’t expect to see a dedicated IT professional that will inspect the whole process for free.

It’s not provided by either customer service platforms. Most probably, you will have to use your own IT team.

Yet , even having one, there is a chance that even your specialist isn’t trained enough to cope with data transition.

By-hand Data Import is not Risk-Free

At last, you can try doing a manual import of your service desk data. However, this is presuming you are ready and well-versed to make your own scripts or code and then control the whole process from start to finish.

There’s a high probability that you might corrupt your data. Managing things on your own is risky.

Steps to make Jira Service Management Import Seamless

You don’t have to lose time when you can deal with this in a simple way. Moving your records should be a piece of cake. You have more significant job to do such as focusing on retaining the contentment and trust of your clients. We can help you with that.

Import from Live Agent to Jira Service Management

We Guarantee Your Satisfaction and More

We have helped numbers of of businesses migrate their records out of their old help desk to new ones. Our work in data migration spans years of content clients.

We’ll shift each bit of data, conversations, tickets, and more using our automated service. But hold on, there’s even more!

Our team of experts goes way further to provide you with the next:

Continue Everyday Work As Soon As Possible

Saving time is important and we realize that your organization must return to being active immediately. Using our automated service for Jira Service Management import, you can go back to your duties or continue doing transactions while the migration process is running.

Try Out Beforehand

Transferring records can be overwhelming for the majority of businesses. To alleviate your fears, our professionals have made options for you to check the import process as much as you want. Observe how your data is migrated and immediately spot any kinks so you can straighten them out prior to the very transfer.

Pain-free Data Import to Jira Service Management

With the help of our tool, you don’t have to download any programs to get started on the process. No scripting and no coding needed, also.

Precise Ticket Import

Scattered tickets or lost data is a typical fear throughout data migration. Using our tool, we guarantee to transfer all your records unharmed. Our device is checked and updated on a regular basis prior to releasing it for use. We only want to give you the best experience while working with our service.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your records will always be encrypted. We extend ourselves to provide you full privacy while you use our service. Your private information will only be accessed during the transition process.

Assisted Migration Process

We have devoted support representatives always ready to answer any requests you might have about our data transition service. They’re also online throughout the very transition process and can lead you if you come across any kind of troubles.

100% Data Conformity

Our programmers strive 24/7 to provide a migration service that will keep your data intergral from the beginning to the end. Always stay connected and view your data reach their aim with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation stage

The esssence of a successful data transition is preparing. Start this stage by logging into Jira Service Management and creating the required custom fields and agent profiles. Remember to disable things such as triggers and automation rules as they will affect the data transition process.

Step

Linking our tool to your Live Agent

Sign in to your Live Agent help desk and save the necessary credentials to allow our tool obtain your records and input them to corresponding fields.

Step

Connecting to Jira Service Management

Settle the connection with access info provided by Jira Service Management as your new ticketing software system. This way, our tool understands where to transfer the tickets and remaining records.

Step

Personalize the Migration Process

You are able to modify the migration process by choosing what sort of data or tickets you want to transfer in the mapping step. The records should match the ticket fields you made during the very first phase. Simply determine which data you want to be sorted to which field and we’ll do the rest.

Step

Set up Free Demo

To let you relieve your worries, you can set up trial tests to learn how your data is transferred. The demo will go on in a way like the real thing and you will be able to look at a limited number of your records in Jira Service Management right away.

Step

Begin the Data Transfer to Jira Service Management

As soon as you’re done with the mapping and demo runs, it’s time to get started on the full process. Find a time when your support team isn’t too busy and begin the transfer.