Importing to Jira Service Management from Kustomer
Jira Service Management offers a few options to migrate your data from your Kustomer into their system. Nevertheless, the issue is that generally help desks don’t offer simple methods to move your data. The reason is obvious, they will lose you as their customer. Help for data migration is usually little, if not misleading. Fortunately, there are other ways to complete the process simpler and quicker.
Few Migration Options
Jira Service Management offers few options for you to migrate your data from former help desk.
You can make use of JSON, CSV or Excel but the internal migration tool doesn’t work the best of it.
You’ll still need an IT expert to look at the whole migration and control it till it’s finished.
Absence of Professionally Qualified Team
One more available method is using a internal API of the particular customer service desk. However, don’t expect to see a devoted IT professional that will overlook the entire process free of charge.
It’s not available from either service desks. Most likely, you will need to make use of your own IT specialist.
Yet , even having one, there’s a chance that even your specialist isn’t skilled enough to manage the data migration.
By-hand Data Import is not Risk-Free
At last, you can try doing a manual migration of your help desk data. Although, this is presuming you are able and well-versed to write your own scripts or code and then overview the complete process from start to finish.
There’s a high chance that you might alter your data. Doing things on your own is unsafe.
Steps to make Jira Service Management Import Seamless
You don’t have to lose efforts when you can make things easier. Moving your records should be a piece of cake. You have more important tasks such as focusing on preserving the contentment and loyalty of your customers. We can help you with that.
Import from Kustomer to Jira Service ManagementWe Guarantee Your Satisfaction and More
We have helped numbers of of businesses move their data out of their former service desk to new ones. Our expertise in data migration is extended to years of content customers.
We’ll shift each bit of data, conversations, tickets, and more with our automated service. But hold on, there’s a lot more!
Our team of experts goes the extra mile to ensure you of the following:
Continue Everyday Work As Soon As Possible
Saving time is important and we realize that your organization needs to return to being active as soon as possible. Using our automated service for migrating to Jira Service Management, you can go back to your business or keep on doing operations while the migration process is ongoing.
Test Beforehand
Transferring records can be terrrifying for most people. To relieve your fears, our specialists have made an alternative for you to check the migration process as many times as you wish. Take a look at how your data is transferred and promptly notice any possible errors so that you can fix them prior to the specific transfer.
Pain-free Data Import to Jira Service Management
With the help of our tool, there’s no need to install any programs to begin the process. No scripting and no coding needed, too.
No Data Loss Ticket Import
Garbled tickets or lost data is a typical concern during data migration. Using our tool, we guarantee to transfer all your data unharmed. Our tool is tested and refined on a regular basis before introducing it for use. We just want to provide you with the best experience while using our service.
Why Rely On our Service
The Promise of Safety and Confidentiality
Your records will always be encrypted. We extend ourselves to offer you maximum privacy while you work with our service. Your records will only be accessed throughout the transition process.
Assisted Migration Process
We have devoted support representatives always ready to reply to any questions you might have about our data transition service. They’re also online throughout the very migration and can lead you if you face any troubles.
Complete Data Conformity
Our developers strive 24/7 to guarantee a migration tool that will maintain your data untouched from the beginning to the end. Always stay linked to see your records arrive at their aim with no information losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Process of Migration to Jira Service Management
Preparation stage
The esssence of a successful data transition is preparing. Begin this phase by accessing Jira Service Management and making the required custom fields and agent profiles. Remember to deactivate things like triggers and automation rules as these can interrrupt the importation process.
Linking our tool to your Kustomer
Sign in to your Kustomer help desk and save the required credentials to help our tool reach your records and put them down in corresponding fields.
Connecting to Jira Service Management
Settle the connection with access info provided by Jira Service Management as your target ticketing software system. Only this way, our tool understands where to migrate the tickets and remaining data.
Personalize the Migration Process
You are able to fine-tune the migration process by picking what type of data or tickets you need to transfer in the mapping phase. The records should suit the ticket fields you made throughout the preparation phase. Simply set what data you want to be sorted to which field and we’ll make the rest work out.
Set up Free Demo
To help you relieve your worries, you can set up demo migration to check how your data is migrated. The demo will go on just like the real thing and you may look at a part of your data in Jira Service Management right away.
Begin the Data Transfer to Jira Service Management
As soon as you’re ready with the mapping and trial tests, it’s time to begin the full process. Choose a time when your support department isn’t too busy and start the process.
Hear from our satisfied clients
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Import Service
Request a free demonstration and understand the effectiveness of our tool. You can try out everything free of charge and learn how well we’ll look after your records.
You’re Safe with Our Experts
Don’t be afraid of the transition process. We always have our experts to reply to all your questions and help you with the whole process.