Moving to Jira Service Management from Kayako

Jira Service Management provides a couple of strategies to shift your data from your Kayako straight into their system. But, the problem is that usually help desks don’t offer seamless ways to transfer your tickets. It’s easy to explain, they’re going to lose you as their customer. Help for data import is often little, if not confusing. Luckily, there are more approaches to do everything simpler and faster.

Small Number of Import Strategies

Jira Service Management provides a small number of means for you to move your tickets from old customer service platform.

You can make use of JSON, CSV or Excel but the embedded import tool doesn’t make the most out of it.

You’ll still lack an IT professional to assess the whole migration and keep the eye on it until it’s ended.

No Professionally Qualified Team

Another available approach is making the use of a native API of the particular help desk. However, don’t expect to see a enthusiastic IT specialist that will inspect the complete process at no cost.

It’s not offered by either service desks. Most probably, you will take advantage of your company’s IT profesional.

However , even having one, there is a possibility that even your expert isn’t experienced enough to manage the data migration.

Manual Data Import is Dangerous

As a last-ditch effort, you can attempt to do a by-hand transition of your help desk data. However, this is assuming you are able and well-versed to make your own scripts or coding and then observe the full process from the beginning to the end.

There’s a great chance that you might alter your record structure. Managing things only by yourself is unsafe.

Making Data Migration Seamless

There’s no reason to lose tima and efforts when you can deal with this in a simple way. Migrating your records should be as easy as counting your fingers. You have more important tasks such as focusing on maintaining the satisfaction and loyalty of your users. Our team can provide you with such a chance.

Import from Kayako to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of businesses shift their data from their old service desk to new ones. Our expertise in data migration reaches years of satisfied clients.

We’ll migrate every piece of records, conversations, tickets, and more using our automated service. But wait, there’s a lot more!

Our team of professionals breaks sweat to deliver you the next:

Go On With Daily Business As Soon As Possible

Time is valuable and we realize that your team must be operational immediately. With our automated tool for Jira Service Management import, you can resume duties or keep on doing arrangements while the transition process is ongoing.

Test all You Want

Shifting data may be frustrating for most people. To alleviate your hesitation, our specialists have created a method for you to test the import process as many times as you need. See how your data is transferred and promptly detect any obstacles so that you can fix them before the very import process.

Effortless Data Migration to Jira Service Management

With our service, it’s not required to install software to get started on the process. No scripting and no coding required, too.

No Data Loss Ticket Migration

Altered tickets or absent data is a typical bother throughout data import. Using our tool, we guarantee to transfer all your records intact. Our device is examined and improved regularly before introducing it for use. We simply want to give you the most pleasant experience while using our tool.

Why Trust our Tool

The Promise of Security and Privacy

Your information will always be protected. We put a lot of effort into our work to guarantee you maximum privacy while you use our service. Your records will only be accessed within the migration process.

Supported Import Process

We have enthusiastic team always ready to resolve any requests you might have about our import service. They’re also online during the very transition process and can guide you if you experience any issues.

Full Data Integrity

Our developers strain 24/7 to maintain a migration tool that will keep your data untouched from start to finish. Always stay attached and see your records get to their target omitting information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Jira Service Management Import Process

Step

Preparation step

The main point in a successful data migration is preparing. Open this phase by accessing Jira Service Management and creating the necessary custom fields and agent profiles. Don’t forget to turn off items like triggers and automation rules mainly because they are possible to interfere with the importation process.

Step

Bonding our tool to your Kayako

Log in to your Kayako ticketing system and save the needed credentials to allow our tool obtain your data and put them down in corresponding fields.

Step

Accessing Jira Service Management

Finalize the link with access info to Jira Service Management as your new help desk. This way, our tool knows where to migrate the tickets and remaining records.

Step

Modify the Migration Process

You may fine-tune the migration process by selecting what sort of data or tickets you want to migrate in the mapping phase. The data should correspond to the ticket fields you created throughout the preparation stage. Just set which records you need to be placed to which field and we’ll make the rest work out.

Step

Try Demo Migration

To help you calm down, you can set up free trial to learn how your data is transferred. The demo will run just like the real thing and you will be able to check limited number of your data in Jira Service Management without delays.

Step

Commence the Migration to Jira Service Management

As soon as you’re finished with the mapping and trial tests, it’s time to get started on the process. Choose a time when your support team isn’t resolving too many requests and begin the process.