Moving to Jira Service Management from Kayako Classic

Jira Service Management provides a couple of methods to shift your data from your Kayako Classic straight into their system. Nevertheless, the matter is that typically help desks don’t have hassle-free approaches to move your tickets. The reason is obvious, they’re going to lose you as their customer. Assistance for data import is frequently little, if not confusing. Luckily, there are other approaches to make things simpler and faster.

Small Number of Migration Alternatives

Jira Service Management provides a small number of ways for you to move your tickets from former service desk.

You may use JSON, CSV or Excel yet the native migration tool doesn’t work the best of it.

You’ll still lack an IT specialist to look at the whole import process and babysit it right up until it’s ended.

No Professionally Qualified Team

Another possible approach is making the use of a internal API of the ticketing platform. Although, don’t hope for seeing a dedicated IT expert that will overlook the complete process free of charge.

It’s not offered by either service desks. Most likely, you will have to exploit your company’s IT specialist.

However , even having one, there’s a risk that even your expert isn’t trained enough to handle data migration.

By-hand Data Transfer is Dangerous

As a last-ditch effort, you can attempt to do a manual transition of your help desk data. Nevetheless, this is supposing you are capable and have plenty of expertise to make your own scripts or code and then observe the full process from start to finish.

There’s a high chance that you might damage your record structure. Making everything only by yourself can be dangerous.

Making Jira Service Management Import Easier

There’s no reason to waste tima and efforts when you can deal with this in a simple way. Moving your data should be a child’s play. You have better things to do such as dwell on retaining the delight and loyalty of your users. We can help you with that.

Import from Kayako Classic to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of companies shift their data out of their source customer service platforms to new ones. Our experiencing in data transition spans years of loyal customers.

We’ll migrate each bit of records, conversations, tickets, and more using our automated tool. But stop, there’s more!

Our team of professionals pushes for to deliver you the next:

Go On With Daily Business Swiftly

Time is valuable and we understand that your team must return to being active almost at once. With the help of our automated service for Jira Service Management import, you can proceed business or move on doing operations while the migration process is ongoing.

Test Beforehand

Shifting records can be frustrating for most business owners. To reduce your worries, our professionals have made options for you to try out the migration process as many times as you wish. See how your data is transferred and instantly spot any pitfalls so that you can resolve them before the specific migration.

Effortless Data Import to Jira Service Management

With the help of our tool, it’s not required to install any programs to start the process. No scripting and no coding necessary, as well.

No Data Loss Ticket Import

Altered tickets or absent data is a common bother throughout data migration. With our service, we guarantee to migrate all your records untouched. Our tool is examined and refined regularly before launching it for use. We only want to supply you with the most pleasant experience while using our tool.

Why Rely On our Service

The Promise of Safety and Confidentiality

Your information will always be encrypted. We extend ourselves to guarantee you maximum privacy while you exploit our tool. Your data will only be approached during the import process.

Supported Migration Process

We have enthusiastic team on standby to resolve any requests you might have about our data transition tool. They will also be online throughout the very process and can steer you if you experience any problems.

Full Data Conformity

Our developers strain round the clock to maintain a migration tool that will preserve your records intact from the beginning to the end. Always stay connected to see your records get to their destination with no information losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Process of Migration to Jira Service Management

Step

Preparation step

The main point in a successful data migration is preparation. Open this phase by logging into Jira Service Management and setting up the needed custom fields and agent profiles. Remember to disable things like triggers and automation rules mainly because they can interfere with the importation process.

Step

Bonding our tool to your Kayako Classic

Log in to your Kayako Classic help desk and generate the needed credentials to allow our tool access your profile and paste them into appropriate fields.

Step

Accessing Jira Service Management

Finalize the connection with credentials to Jira Service Management as your new ticketing software system. As a result, our tool sees where to transfer the tickets and other records.

Step

Modify the Migration Process

You may adjust the import process by selecting what sort of data or tickets you have to move in the mapping stage. The records should match the ticket fields you made throughout the prep phase. Just set what records you need to be placed to which field and we’ll do the remaining.

Step

Try Demo Migration

To help you calm down, you can run free trial to learn how your data is moved. The demo will pass like the original process and you will be able to examine a part of your data in Jira Service Management immediately.

Step

Commence the Migration to Jira Service Management

Once you’re finished with the mapping and trial tests, it’s time to start the full migration. Pick a time frame when your support team isn’t too busy and start the import.