Migrating to Jira Service Management from Jira Service Management

Jira Service Management gives several ways to transfer your data from your Jira Service Management straight into their system. But, the problem is that typically help desks don’t provide effortless methods to transfer your tickets. After all, they’re going to lose you as their user. Help for data import is often little, or even puzzling. Fortunately, there are more ways to complete the process easier and faster.

Few Migration Methods

Jira Service Management offers limited methods for you to import your tickets from old customer service platform.

You may tak the advantage of JSON, CSV or Excel however the embedded migration tool doesn’t make the most out of it.

You’ll still lack an IT expert to assess the full migration and keep the eye on it until it’s finished.

Absence of Professionally Qualified Team

The other possible approach is making the use of a native API of the particular ticketing platform. Though, don’t wait to see a enthusiastic IT professional that will inspect the complete process for free.

It’s not offered by either customer service platforms. Most probably, you will exploit your own IT expert.

Nevertheless , even having one, there is a possibility that even your specialist isn’t skilled enough to handle data transfer.

By-hand Data Transfer has Higher Risks

At last, you can try a by-hand transition of your service desk data. However, this is supposing you are ready and experienced enough to write your own scripts or code and then overview the full process from start to finish.

There’s a great possibility that you might alter your record structure. Managing things on your own can be dangerous.

Steps to make Jira Service Management Import Easier

Why waste tima and efforts when you can deal with this in a simple way. Migrating your records should be a child’s play. You have more significant job to do such as concentrating on maintaining the contentment and loyalty of your users. We can provide you with such a chance.

Import from Jira Service Management to Jira Service Management

We Guarantee Your Satisfaction and More

We have helped thousands of companies shift their records from their old customer service platforms to new ones. Our work in data import reaches years of content clients.

We’ll shift each piece of data, conversations, tickets, and more using our automated service. But stop, there’s even more!

Our team of specialists strives to deliver you the next:

Continue Operations Swiftly

Time is money and we understand that your company must be operational immediately. With the help of our automated service for switching to Jira Service Management, you can go back to your duties or keep on doing transactions while the transition process is in progress.

Try Out Beforehand

Transferring records may be overwhelming for the majority of people. To alleviate your anxiety, our specialists have made a method for you to check the import process as many times as you want. See how your data is moved and promptly detect any pitfalls so that you can resolve them before the very import process.

Pain-free Data Import to Jira Service Management

With the help of our service, it’s not required to download software to get started on the process. No scripting and no coding necessary, also.

Precise Ticket Import

Scattered tickets or missing data is a common bother throughout data import. Using our service, we guarantee to move all your data unharmed. Our device is examined and updated regularly prior to introducing it for use. We simply want to give you the best experience while working with our tool.

The Reason Why You Can Rely On our Tool

Guaranteed Safety and Privacy

Your records will always be guarded. We put a lot of effort into our work to guarantee you full privacy while you use our tool. Your private information will only be used within the transition process.

Assisted Migration Process

We have devoted personnel on standby to resolve any requests you might have about our import service. They will also be online throughout the very process and can lead you if you face any troubles.

100% Data Conformity

Our programmers work hard round the clock to maintain a migration service that will keep your records intergral from the beginning to the end. Always stay attached to see your records get to their aim omitting info missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation stage

The esssence of a successful import is preparation. Open this stage by accessing Jira Service Management and creating the needed custom fields and agent profiles. Remember to turn off things like triggers and automation rules mainly because they will interfere with the migration process.

Step

Linking our tool to your Jira Service Management

Sign in to your Jira Service Management help desk and generate the needed credentials to allow our tool obtain your profile and input them to related fields.

Step

Connecting to Jira Service Management

Settle the connection with credentials provided by Jira Service Management as your new help desk. This way, our tool sees where to migrate the tickets and the rest of the data.

Step

Personalize the Migration Process

You are able to tweak the import process by selecting what sort of data or tickets you want to transition in the mapping step. The records should correspond to the ticket fields you made throughout the preparation phase. Just pick which records you need to be sorted to which field and we’ll do the remaining.

Step

Set up Trial Migration

To let ease your mind, you can run free trial to learn how your data is transferred. The demo will pass in a way like the full migration and you may look at a limited number of your data in Jira Service Management right away.

Step

Begin the Import to Jira Service Management

Once you’re finished with the mapping and demo runs, it’s time to get started on the full migration. Find a time period when your support department isn’t too busy and begin the process.