Moving to Jira Service Management from Ivanti

Jira Service Management provides several strategies to move your data from your Ivanti right to their system. Yet, the problem is that generally service desk vendors don’t have seamless ways to transfer your records. After all, they’re going to lose you as their client. Assistance for data migration is usually limited, or even misleading. Luckily, there are other approaches to do everything simpler and faster.

Not a Lot of Import Strategies

Jira Service Management has limited means for you to transfer your records from current service desk.

You can use JSON, CSV or Excel yet the native migration tool doesn’t make the most out of it.

You’ll still require an IT expert to overview the complete import process and keep the eye on it till it’s ended.

Lack of Professionally Qualified Team

The other possible method is utilizing a unique API of the customer service desk. Although, don’t hope for seeing a dedicated IT specialist that will inspect the whole process for free.

It’s not proposed by either service desks. Most probably, you will use your company’s IT team.

Yet , even having one, there is a chance that even your expert isn’t experienced enough to handle data transition.

Manual Data Transfer is More Risky

As a final resort, you can try a by-hand migration of your service desk data. However, this is presuming you are capable and have plenty of expertise to make your own scripts or code and then overview the whole process from start to finish.

There’s a big probability that you might damage your data. Doing things only by yourself is risky.

How to make Data Migration Easier

Why waste efforts when you can simplify things. Importing your data should be a piece of cake. You have better things to do such as dwell on retaining the satisfaction and loyalty of your clients. We can give you this opportunity.

Import from Ivanti to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped thousands of companies move their records off their old service desk to new ones. Our experiencing in data transition spans years of satisfied clients.

We’ll move every piece of records, conversations, tickets, and more with the help of our automated tool. But hold on, there’s more!

Our team of specialists breaks sweat to ensure you of these:

Resume Operations Swiftly

Time is money and we understand that your business has to get back to work immediately. Using our automatic tool for Jira Service Management import, you can resume duties or continue doing transactions while the import process is running.

Test all You Want

Migrating data may be scary for the majority of companies. To alleviate your hesitation, our experts have created options for you to test the import process as much as you want. Watch how your data is migrated and instantly detect any kinks so you can straighten them out before the very transfer.

Painless Data Migration to Jira Service Management

With our service, there’s no need to download any application to start the process. No scripting and no coding needed, as well.

No Data Loss Ticket Migration

Altered tickets or missing data is a common concern while data transfer. With our tool, we ensure you to migrate all your records intact. Our device is checked and updated regularly before launching it for use. We simply want to provide you with the most pleasant experience while working with our tool.

Why Trust our Tool

The Promise of Security and Privacy

Your data will always be protected. We put a lot of effort into our work to offer you full privacy while you use our service. Your data will only be approached during the migration process.

Guided Import Process

We have dedicated personnel on standby to reply to any queries you might have about our migration tool. They’re also supportive during the very transition process and can guide you if you face any kind of troubles.

Full Data Integrity

Our developers work hard round the clock to guarantee a migration service that will keep your data intact from start to finish. Always stay connected and view your records reach their aim without data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Jira Service Management Import Process

Step

Preparation phase

The key to a successful import is preparation. Begin this stage by accessing Jira Service Management and creating the required custom fields and agent accounts. Don’t forget to disable things like triggers and automation rules as they will influence the data transition process.

Step

Connecting our tool to your Ivanti

Go to your Ivanti ticketing system and generate the required credentials to let our tool access your records and paste them into appropriate fields.

Step

Linking to Jira Service Management

Complete the link with credentials to Jira Service Management as your future customer service platform. This way, our tool understands where to move the tickets and other records.

Step

Customize the Migration Process

You can adjust the import process by picking what kind of data or tickets you want to migrate in the mapping stage. The data should match the ticket fields you made throughout the very first phase. Just determine which data you want to be placed to which field and we’ll do the rest.

Step

Run a Trial Migration

To help ease your mind, you can run demo migration to see how your data is transferred. The demo will go on like the original process and you will be able to check limited number of your records in Jira Service Management right away.

Step

Start the Import to Jira Service Management

Once you’re ready with the mapping and demo runs, it’s time to start the full process. Pick a time frame when your support team isn’t too busy and begin the transfer.