Switching to Jira Service Management from Intercom
Jira Service Management has a couple of options to migrate your data from your Intercom straight into their system. Nevertheless, the matter is that generally service desk vendors don’t have effortless ways to transfer your records. After all, they’re going to lose you as their customer. Help for data migration is usually little, or even puzzling. Fortunately, there are more ways to do everything simpler and swifter.
Small Number of Migration Options
Jira Service Management provides a small number of options for you to migrate your tickets from former service desk.
You can use JSON, CSV or Excel yet the internal import tool doesn’t make the most out of it.
You’ll still require an IT professional to assess the whole migration and babysit it till it’s ended.
No Professionally Qualified Team
Another viable approach is making the use of a internal API of the customer service desk. Although, don’t hope for seeing a devoted IT specialist that will inspect the whole process for free.
It’s not offered by either help desks. Most likely, you will have to exploit your company’s IT team.
Nevertheless , even having one, there is a risk that even your specialist isn’t experienced enough to manage the data migration.
By-hand Data Migration is not Risk-Free
As a last-ditch effort, you can attempt to do a manual transition of your service desk data. Nevetheless, this is presuming you are capable and have plenty of expertise to write your own scripts or coding and then observe the whole process from the beginning to the end.
There’s a great chance that you might alter your data. Doing things only by yourself is unsafe.
Making Jira Service Management Import Simpler
There’s no reason to throw out you tima and efforts when you can deal with this in a simple way. Moving your data should be a piece of cake. You have better things to do such as dwell on preserving the satisfaction and loyalty of your clients. Our team can provide you with such a chance.
Import from Intercom to Jira Service ManagementWe Ensure Your Satisfaction and More
We have helped numerous of organizations shift their records out of their source help desk to new ones. Our experiencing in data transition is extended to years of satisfied clients.
We’ll migrate each bit of data, conversations, tickets, and more using our automated tool. But hold on, there’s more!
Our team of professionals goes way further to deliver you the next:
Go On With Daily Business Without Delays
Time is valuable and we know that your organization must return to being active almost at once. Using our automatic tool for importing to Jira Service Management, you can resume duties or go on doing transactions while the transition process is ongoing.
Try Out Beforehand
Shifting records can be terrrifying for the majority of business owners. To reduce your fears, our developers have created an alternative for you to test the import process as much as you want. See how your data is transferred and promptly spot any pitfalls so that you can fix them before the very migration.
Effortless Data Import to Jira Service Management
With the help of our tool, it’s not required to download any programs to start the process. No scripting and no coding needed, as well.
Precise Ticket Import
Corrupted tickets or absent data is a usual bother throughout data migration. With our tool, we ensure you to migrate all your data intact. Our device is checked and updated regularly before introducing it for use. We only want to provide you with the most pleasant experience while working with our tool.
The Reason Why You Can Rely On our Service
Guaranteed Safety and Confidentiality
Your information will always be guarded. We extend ourselves to guarantee you full privacy while you exploit our service. Your data will only be approached throughout the migration process.
Supported Migration Process
We have enthusiastic team determined to resolve any requests you might have about our data transition tool. They’re also supportive during the very process and can guide you if you experience any kind of issues.
Total Data Conformity
Our programmers strain day and night to maintain a migration service that will preserve your data intact from start to finish. Always stay linked and watch your records reach their target omitting information losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Process of Migration to Jira Service Management
Preparation step
The main point in a successful data migration is getting ready. Open this stage by accessing Jira Service Management and setting up the required custom fields and agent accounts. Don’t forget to deactivate items like triggers and automation rules as they will interfere with the importation process.
Bonding our tool to your Intercom
Log in to your Intercom help desk and copy the needed credentials to allow our tool access your records and paste them into appropriate fields.
Accessing Jira Service Management
Finalize the connection with login info provided by Jira Service Management as your new ticketing software system. As a result, our tool understands where to shift the tickets and other data.
Modify the Migration Process
You may change the transition process by selecting what sort of data or tickets you have to transfer in the mapping stage. The data should suit the ticket fields you created throughout the preparing stage. Just set what data you need to be placed to which field and we’ll make the rest work out.
Try Demo Migration
To let you calm down, you can start free trial to learn how your data is moved. The demo will go on like the original process and you may check limited number of your records in Jira Service Management without delays.
Commence the Migration to Jira Service Management
The moment you’re finished with the mapping and demo runs, it’s time to start the full process. Pick a time frame when your support department isn’t resolving too many problems and begin the migration.
Hear from our happy buyers
- Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
- The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
- What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Migration Service
Order a free run and understand how our tool performs. You can try out everything for free and see how well we’ll care for your records.
Your Data is Safe with Our Experts
Don’t be worried about the import process. We always have our experts to respond to all of your questions and help you with the full process.