Migrating to Jira Service Management from HelpSpot

Jira Service Management gives a couple of ways to shift your data from your HelpSpot into their system. But, the matter is that generally service desk vendors don’t have seamless methods to move your records. After all, they’re going to lose you as their user. Assistance for data import is often limited, or even misleading. Fortunately, there are more ways to complete the process simpler and quicker.

Not a Lot of Migration Methods

Jira Service Management has a small number of methods for you to move your data from old ticketing software.

You may use JSON, CSV or Excel yet the native import tool doesn’t work the best of it.

You’ll still require an IT specialist to look at the full import process and control it until it’s complete.

Lack of Professionally Qualified Team

Another possible option is using a native API of the customer service desk. Although, don’t hope for seeing a dedicated IT professional that will overlook the whole process for free.

It’s not offered by either help desks. Most probably, you will need to take advantage of your internal IT expert.

Yet , even having one, there is a chance that even your specialist isn’t skilled enough to handle data import.

By-hand Data Transfer is Dangerous

As a final resort, you can attempt to do a by-hand import of your help desk records. Nevetheless, this is presuming you are capable and have plenty of expertise to make your own scripts or coding and then observe the whole process from start to finish.

There’s a high possibility that you might damage your record structure. Managing things alone can be dangerous.

How to make Jira Service Management Import Easier

There’s no reason to waste time when you can make things easier. Migrating your data should be a piece of cake. You have better things to do such as dwell on retaining the contentment and loyalty of your clients. We can help you with that.

Import from HelpSpot to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped numerous of companies migrate their data from their source customer service platforms to new ones. Our experiencing in data transition spans years of content customers.

We’ll move each piece of records, conversations, tickets, and more with our automatic tool. But hold on, there’s more!

Our team of professionals strives to provide you with the following:

Resume Daily Business Swiftly

Time is valuable and we understand that your team needs to be operational almost at once. Using our automatic service for Jira Service Management import, you can go back to your business or continue doing transactions while the migration process is in progress.

Try Out Beforehand

Migrating records may be frustrating for most business owners. To reduce your worries, our experts have made options for you to check the migration process as much as you want. See how your data is moved and instantly notice any obstacles so you can resolve them prior to the very transfer.

Painless Data Import to Jira Service Management

With the help of our service, you don’t have to install software to start out the process. No scripting and no coding needed, as well.

Precise Ticket Import

Scattered tickets or absent data is a common fear during data import. With our service, we ensure you to migrate all your records unharmed. Our tool is checked and updated regularly before launching it for use. We just want to give you the greatest experience while working with our service.

The Reason Why You Can Rely On our Tool

Guaranteed Safety and Privacy

Your data will always be guarded. We put a lot of effort into our work to provide you maximum privacy as you exploit our tool. Your data will only be approached during the transition process.

Guided Migration Process

We have dedicated team on standby to answer any questions you might have about our import tool. They will also be supportive throughout the very transition process and can lead you if you experience any kind of problems.

100% Data Conformity

Our programmers strain round the clock to provide a migration tool that will certainly preserve your records intact from the beginning to the end. Always stay connected and see your records reach their destination with no info missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation phase

The key to a successful data migration is preparation. Start this phase by going to Jira Service Management and setting up the required custom fields and agent accounts. Remember to disable items like triggers and automation rules as they will interfere with the migration process.

Step

Connecting our tool to your HelpSpot

Go to your HelpSpot help desk and generate the necessary credentials to help the migration wizard read your records and paste them into appropriate fields.

Step

Linking to Jira Service Management

Complete the connection with credentials to Jira Service Management as your target help desk. As a result, our tool understands where to move the tickets and other records.

Step

Customize the Migration Process

You can change the import process by choosing what type of records or tickets you have to move in the mapping stage. The records should match the ticket fields you created throughout the very first phase. Just pick which records you need to be put to which field and we’ll do the remaining.

Step

Run a Demo Migration

To let you calm down, you can run trial tests to check how your records are moved. The demo will go on like the original process and you will be able to look at a part of your records in Jira Service Management immediately.

Step

Start the Migration to Jira Service Management

Once you’re done with the mapping and trial tests, it’s high time to start out the full process. Pick a time frame when your support team isn’t handling too many problems and start the transfer.