Switching to Jira Service Management from HelpShift

Jira Service Management has a couple of strategies to move your data from your HelpShift right to their system. But, the matter is that generally service desk vendors don’t provide seamless ways to move your tickets. It’s easy to explain, they will lose you as their client. Assistance for data migration is usually limited, or even misleading. Thankfully, there are other ways to make things easier and quicker.

Small Number of Import Strategies

Jira Service Management provides a small number of means for you to transfer your records from old customer service platform.

You may tak the advantage of JSON, CSV or Excel however the internal migration tool doesn’t work the best of it.

You’ll still lack an IT specialist to overview the complete import process and control it till it’s ended.

No Professionally Qualified Team

Another available option is utilizing a native API of the particular customer service desk. Though, don’t wait to see a devoted IT specialist that will overlook the complete process at no cost.

It’s not available from either customer service platforms. Most likely, you will need to take advantage of your company’s IT team.

Yet , even having one, there is a chance that even your specialist isn’t trained enough to cope with data transfer.

Manual Data Import is More Risky

As a last-ditch effort, you can attempt to do a by-hand import of your service desk data. Nevetheless, this is presuming you are ready and experienced enough to make your own scripts or code and then overview the full process from start to finish.

There’s a big probability that you might damage your data. Doing things only by yourself is unsafe.

Making Data Migration Seamless

There’s no reason to lose time when you can simplify things. Migrating your records should be a piece of cake. You have more significant job to do such as concentrating on preserving the satisfaction and loyalty of your users. We can give you this opportunity.

Import from HelpShift to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of businesses migrate their records from their source customer service platforms to new ones. Our work in data import is extended to years of satisfied customers.

We’ll migrate every piece of records, conversations, tickets, and more with the help of our automated service. But hold on, there’s even more!

Our team of professionals breaks sweat to provide you with these:

Go On With Daily Business As Soon As Possible

Time is valuable and we realize that your business has to be operational almost at once. Using our automatic tool for Jira Service Management import, you can resume business or move on doing arrangements while the import process is running.

Try Out all You Want

Shifting data may be scary for the majority of companies. To reduce your anxiety, our experts have created an alternative for you to test the migration process as many times as you need. Take a look at how your data is migrated and instantly notice any obstacles so you can fix them prior to the very transfer.

Effortless Data Migration to Jira Service Management

With our service, you don’t have to download software to get started on the process. No scripting and no coding needed, also.

Precise Ticket Migration

Corrupted tickets or absent data is a typical fear while data import. Using our service, we ensure you to move all your records intact. Our tool is examined and improved on a regular basis prior to launching it for use. We just want to provide you with the most pleasant experience while working with our service.

The Reason Why You Can Trust our Tool

Guaranteed Security and Privacy

Your information will always be secure. We put a lot of effort into our work to provide you full privacy while you exploit our tool. Your private information will only be used throughout the migration process.

Supported Import Process

We have enthusiastic team always ready to answer any queries you might have about our import service. They will also be supportive during the very transition process and can guide you if you face any problems.

Total Data Integrity

Our programmers strain 24/7 to provide a migration service that will preserve your records intergral from start to finish. Always stay linked to see your records get to their destination without data losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Jira Service Management Import Process

Step

Preparation step

The main point in a successful data migration is preparing. Start this stage by accessing Jira Service Management and setting up the required custom fields and agent accounts. Don’t forget to deactivate things like triggers and automation rules mainly because they are possible to interrrupt the data transition process.

Step

Bonding our tool to your HelpShift

Log in to your HelpShift ticketing system and save the necessary credentials to let our tool obtain your records and input them to related fields.

Step

Accessing Jira Service Management

Finalize the link with access info to Jira Service Management as your future help desk. As a result, our tool understands where to move the tickets and the rest of the records.

Step

Modify the Migration Process

You may modify the migration process by choosing what kind of data or tickets you have to transition in the mapping step. The data should suit the ticket fields you made throughout the prep phase. Simply determine what data you need to be placed to which field and we’ll make the rest work out.

Step

Try Demo Migration

To let you calm down, you can set up trial tests to see how your data is moved. The demo will go on in a way like the full migration and you will be able to check part of your data in Jira Service Management immediately.

Step

Commence the Migration to Jira Service Management

As soon as you’re done with the mapping and demo runs, it’s time to get started on the full process. Find a time period when your support team isn’t too busy and start the import.