Moving to Jira Service Management from Help Scout

Jira Service Management provides a couple of options to shift your data from your Help Scout straight into their system. But, the matter is that usually service desk vendors don’t provide effortless ways to migrate your data. It’s easy to explain, they’re going to lose you as their client. Support for data import is often limited, or even puzzling. Fortunately, there are more ways to make things smoother and faster.

Small Number of Import Options

Jira Service Management provides a small number of options for you to move your tickets from old service desk.

You can make use of JSON, CSV or Excel however the native import tool doesn’t complete everything successfully.

You’ll still need an IT team to look at the complete transfer and babysit it until it’s complete.

No Professionally Qualified Team

Another viable approach is making the use of a native API of the help desk. However, don’t wait to see a dedicated IT specialist that will oversee the entire process at no cost.

It’s not offered by either customer service platforms. Most likely, you will have to make use of your internal IT team.

Nevertheless , even having one, there is a possibility that even your specialist isn’t trained enough to manage the data transition.

Manual Data Migration is Dangerous

As a last-ditch effort, you can attempt to do a manual transition of your help desk data. Nevetheless, this is assuming you are able and experienced enough to write your own scripts or coding and then watch the complete process from the beginning to the end.

There’s a high probability that you might corrupt your record structure. Managing things alone is risky.

Making Data Migration Simpler

There’s no reason to throw out you tima and efforts when you can deal with this in a simple way. Migrating your data should be as easy as counting your fingers. You have more important tasks such as concentrating on retaining the satisfaction and trust of your customers. Our team can help you with that.

Import from Help Scout to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of organizations shift their data from their source service desk to new ones. Our expertise in data import spans years of satisfied users.

We’ll migrate every bit of records, conversations, tickets, and more using our automated tool. But wait, there’s a lot more!

Our team of professionals goes the extra mile to deliver you the next:

Go On With Daily Business Without Delays

Time is valuable and we know that your team must be operational almost at once. With our automatic service for moving to Jira Service Management, you can resume daily tasks or go on doing arrangements while the migration process is running.

Test all You Want

Shifting data can be scary for most businesses. To reduce your fears, our developers have made options for you to test the transition process as much as you need. See how your data is migrated and immediately spot any possible errors so you can straighten them out before the very import process.

Effortless Data Migration to Jira Service Management

With our tool, it’s not required to install software to start the process. No scripting and no coding required, too.

No Data Loss Ticket Migration

Altered tickets or absent data is a usual bother throughout data import. With our tool, we ensure you to move all your data intact. Our application is tested and improved regularly prior to releasing it for use. We only want to give you the greatest experience while working with our tool.

Why Trust our Service

The Promise of Security and Confidentiality

Your information will always be protected. We extend ourselves to guarantee you maximum privacy while you exploit our service. Your records will only be used during the migration process.

Supported Import Process

We have enthusiastic team determined to resolve any requests you might have about our import tool. They’re also supportive throughout the very process and can guide you if you encounter any kind of challenges.

Full Data Integrity

Our developers strain day and night to maintain a migration tool that will preserve your data untouched from the beginning to the end. Always stay connected and watch your data arrive at their finish point with no data losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Jira Service Management Import Process

Step

Preparation step

The main point in a successful data migration is getting ready. Open this phase by accessing Jira Service Management and setting up the necessary custom fields and agent accounts. Remember to disable items such as triggers and automation rules as these are possible to interfere with the data transition process.

Step

Bonding our tool to your Help Scout

Log in to your Help Scout ticketing system and copy the needed credentials to allow our tool access your data and put them down in related fields.

Step

Accessing Jira Service Management

Finalize the link with login info to Jira Service Management as your new help desk. As a result, our tool knows where to shift the tickets and the rest of the data.

Step

Modify the Migration Process

You may tweak the transition process by selecting what sort of data or tickets you have to transfer in the mapping phase. The records should match the ticket fields you created during the preparing stage. Just determine what records you want to be put to which field and we’ll do the rest.

Step

Try Demo Migration

To help you calm down, you can start free trial to learn how your data is moved. The demo will run just like the full migration and you may check certain amount of your records in Jira Service Management straight away.

Step

Commence the Migration to Jira Service Management

The moment you’re finished with the mapping and trial tests, it’s time to start the process. Choose a time period when your support department isn’t resolving too many requests and commence the migration.