Switching to Jira® Service Management from Helpjuice

Jira® Service Management has a couple of methods to shift your data from your Helpjuice into their system. Nevertheless, the problem is that typically help desks don’t have effortless methods to move your tickets. It’s easy to explain, they will lose you as their user. Assistance for data migration is often little, or even puzzling. Luckily, there are other methods to complete the process smoother and swifter.

Few Migration Alternatives

Jira® Service Management offers a small number of ways for you to move your data from former ticketing software.

You may make use of JSON, CSV or Excel yet the internal migration tool doesn’t work the best of it.

You’ll still lack an IT professional to assess the full import process and control it until it’s ended.

Absence of Professionally Qualified Team

Another possible approach is using a internal API of the ticketing platform. However, don’t hope for seeing a devoted IT professional that will overlook the complete process at no cost.

It’s not available from either customer service platforms. Most probably, you will need to make use of your company’s IT team.

Nevertheless , even having one, there’s a possibility that even your professional isn’t skilled enough to cope with data transition.

By-hand Data Transfer is Dangerous

At last, you can attempt to do a manual transition of your help desk records. However, this is supposing you are able and have plenty of expertise to write your own scripts or code and then control the full process from the beginning to the end.

There’s a great possibility that you might damage your data. Managing things only by yourself is unsafe.

Steps to make Jira® Service Management Import Easier

There’s no reason to waste tima and efforts when you can make things easier. Moving your data should be a child’s play. You have more important tasks such as dwell on preserving the contentment and trust of your users. Our team can provide you with such a chance.

Import from Helpjuice to Jira® Service Management

We Guarantee Your Satisfaction and More

We have helped numerous of companies shift their data out of their old customer service platforms to new ones. Our expertise in data transition is extended to years of content customers.

We’ll shift each bit of records, conversations, tickets, and more with our automatic tool. But stop, there’s a lot more!

Our team of professionals pushes for to deliver you the following:

Continue Daily Business Swiftly

Time is valuable and we understand that your team needs to return to being active immediately. With the help of our automated service for importing to Jira® Service Management, you can go back to your business or keep on doing arrangements while the transition process is in progress.

Try Out Beforehand

Transferring records can be frustrating for most companies. To alleviate your anxiety, our specialists have made an alternative for you to check the migration process as many times as you need. Take a look at how your data is moved and instantly notice any possible errors so that you can fix them prior to the specific import process.

Pain-free Data Import to Jira® Service Management

With the help of our tool, it’s not required to install any programs to start out the process. No scripting and no coding necessary, too.

Precise Ticket Import

Corrupted tickets or absent data is a common bother during data migration. With our service, we guarantee to migrate all your data unharmed. Our tool is examined and improved on a regular basis prior to launching it for use. We just want to give you the most pleasant experience while working with our service.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your records will always be encrypted. We extend ourselves to guarantee you maximum privacy as you use our tool. Your records will only be approached throughout the transition process.

Assisted Migration Process

We have devoted team on standby to resolve any questions you might have about our data transition tool. They will also be online throughout the very process and can lead you if you come across any issues.

Total Data Conformity

Our programmers strain round the clock to maintain a migration tool that will certainly keep your records untouched from the beginning to the end. Always stay linked and view your data get to their target omitting info missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets

with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira® Service Management

Step

Preparation stage

The esssence of a successful data migration is preparation. Open this phase by signing into Jira® Service Management and creating the needed custom fields and agent profiles. Remember to deactivate things such as triggers and automation rules mainly because they are possible to interrrupt the migration process.

Step

Linking our tool to your Helpjuice

Sign in to your Helpjuice help desk and generate the needed credentials to help the migration wizard read your profile and put them down in appropriate fields.

Step

Connecting to Jira® Service Management

Settle the connection with credentials to Jira® Service Management as your target ticketing software system. This way, our tool sees where to migrate the tickets and other data.

Step

Personalize the Migration Process

You are able to modify the import process by selecting what type of records or tickets you want to transition in the mapping phase. The records should suit the ticket fields you made during the preparation stage. Simply pick which data you want to be placed to which field and we’ll make the rest work out.

Step

Set up Demo Migration

To let you calm down, you can run free trial to check how your records are transferred. The demo will pass just like the original process and you may look at a part of your data in Jira® Service Management without delays.

Step

Begin the Migration to Jira® Service Management

Once you’re finished with the mapping and trial tests, it’s high time to start out the full migration. Choose a time frame when your support department isn’t too busy and start the process.