Moving to Jira Service Management from HelpDesk
Jira Service Management provides a couple of options to shift your data from your HelpDesk into their system. Yet, the issue is that generally service desk vendors don’t offer effortless methods to transfer your records. After all, they’re going to lose you as their client. Help for data import is often little, or even confusing. Luckily, there are more approaches to make things smoother and quicker.
Not a Lot of Import Options
Jira Service Management has a small number of options for you to move your data from current customer service platform.
You can tak the advantage of JSON, CSV or Excel but the native migration tool doesn’t make the most out of it.
You’ll still require an IT team to look at the complete migration and keep the eye on it until it’s finished.
Lack of Professionally Qualified Team
Another available method is using a unique API of the particular customer service desk. Though, don’t expect to see a dedicated IT professional that will inspect the whole process for free.
It’s not offered by either service desks. Most likely, you will use your own IT team.
However , even having one, there is a possibility that even your expert isn’t trained enough to cope with data transition.
Manual Data Import is Dangerous
As a final resort, you can attempt to do a manual migration of your help desk records. Although, this is presuming you are ready and well-versed to write your own scripts or code and then observe the whole process from the beginning to the end.
There’s a high probability that you might alter your record structure. Managing things on your own is risky.
How to make Data Migration Seamless
There’s no reason to lose efforts when you can make things easier. Importing your records should be a piece of cake. You have more significant job to do such as focusing on retaining the contentment and loyalty of your clients. Our team can help you with that.
Import from HelpDesk to Jira Service ManagementOur Team Guarantees Your Satisfaction and More
We have helped numerous of businesses move their data off their former service desk to new ones. Our work in data migration spans years of content clients.
We’ll move every bit of records, conversations, tickets, and more with our automatic service. But hold on, there’s even more!
Our team of professionals goes the extra mile to ensure you of the following:
Resume Daily Business As Soon As Possible
Time is valuable and we realize that your team needs to get back to work as soon as possible. Using our automatic tool for moving to Jira Service Management, you can go back to your duties or move on doing transactions while the migration process is running.
Test all You Want
Migrating data can be scary for most entrepreneurs. To relieve your fears, our experts have created options for you to check the import process as many times as you want. See how your data is migrated and promptly detect any kinks so that you can straighten them out before the very import process.
Painless Data Migration to Jira Service Management
With our tool, there’s no need to install any application to get started on the process. No scripting and no coding needed, also.
No Data Loss Ticket Migration
Altered tickets or absent data is a typical concern during data transfer. Using our tool, we ensure you to transfer all your data unharmed. Our device is checked and updated regularly before introducing it for use. We simply want to give you the best experience while working with our tool.
Why Trust our Service
The Promise of Security and Confidentiality
Your data will always be secure. We extend ourselves to offer you maximum privacy as you work with our service. Your private information will only be accessed during the transition process.
Guided Import Process
We have dedicated team always ready to reply to any questions you might have about our migration service. They’re also supportive during the very process and can lead you if you experience any challenges.
Full Data Integrity
Our developers strain 24/7 to guarantee a migration tool that will certainly maintain your data intergral from start to finish. Always stay connected to see your records reach their finish point with no data losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Jira Service Management Import Process
Preparation phase
The key to a successful data migration is preparing. Begin this phase by going to Jira Service Management and making the required custom fields and agent accounts. Don’t forget to disable things like triggers and automation rules as they will interfere with the data transition process.
Connecting our tool to your HelpDesk
Go to your HelpDesk ticketing system and save the required credentials to help the migration wizard obtain your records and input them to corresponding fields.
Linking to Jira Service Management
Complete the link with access info to Jira Service Management as your target customer service platform. Only this way, our tool understands where to move the tickets and remaining data.
Customize the Migration Process
You can adjust the migration process by picking what type of records or tickets you need to transfer in the mapping step. The data should match the ticket fields you made throughout the prep stage. Just determine what records you want to be sorted to which field and we’ll do the rest.
Run a Demo Migration
To help you calm down, you can set up demo migration to check how your records are migrated. The demo will go on in a way like the real thing and you may look at a limited number of your data in Jira Service Management straight away.
Start the Migration to Jira Service Management
As soon as you’re ready with the mapping and trial tests, it’s high time to get started on the full process. Find a time when your support department isn’t too busy and begin the import.
Hear from our satisfied buyers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Data Migration Service
Request a free demonstration and watch the performance of our tool. You can try out everything at no cost and examine how well we’ll look after your records.
You’re in Good Hands with Our Experts
Don’t be scared of the import process. We always have our experts to reply to all your questions and assist on the whole process.