Importing to Jira Service Management from Halo ServiceDesk
Jira Service Management offers a few options to shift your data from your Halo ServiceDesk into their system. Yet, the problem is that usually service desk vendors don’t offer hassle-free methods to transfer your records. After all, they will lose you as their user. Assistance for data import is often little, if not misleading. Thankfully, there are other approaches to make things simpler and faster.
Not a Lot of Import Options
Jira Service Management has few options for you to move your data from current help desk.
You can use JSON, CSV or Excel but the embedded migration tool doesn’t make the most out of it.
You’ll still require an IT team to assess the full import process and babysit it until it’s complete.
Lack of Professionally Qualified Team
One more possible method is using a unique API of the particular help desk. Although, don’t expect to see a enthusiastic IT professional that will inspect the whole process for free.
It’s not provided by either customer service platforms. Most likely, you will have to take advantage of your internal IT profesional.
Yet , even having one, there’s a chance that even your expert isn’t trained enough to cope with data transition.
Manual Data Transfer is Dangerous
As a final resort, you can try doing a manual migration of your service desk records. However, this is assuming you are capable and well-versed to make your own scripts or code and then observe the whole process from the beginning to the end.
There’s a great possibility that you might damage your record structure. Managing things alone can be dangerous.
How to make Data Migration Easier
You don’t have to waste efforts when you can make things easier. Importing your records should be as easy as counting your fingers. You have better things to do such as focusing on maintaining the contentment and loyalty of your clients. Our team can provide you with such a chance.
Import from Halo ServiceDesk to Jira Service ManagementOur Team Guarantees Your Satisfaction and More
We have helped numbers of of companies move their records off their old service desk to new ones. Our experiencing in data migration reaches years of content clients.
We’ll move every bit of records, conversations, tickets, and more with our automatic service. But wait, there’s more!
Our team of experts goes the extra mile to ensure you of the following:
Resume Everyday Work Swiftly
Saving time is important and we understand that your team needs to get back to work immediately. With our automatic service for Jira Service Management import, you can go back to your duties or continue doing transactions while the transition process is in progress.
Test all You Want
Migrating data can be scary for the majority of businesses. To alleviate your fears, our developers have made a method for you to check the import process as much as you want. Observe how your data is moved and instantly spot any obstacles so that you can resolve them before the specific transfer.
Painless Data Migration to Jira Service Management
With our tool, there’s no need to download any application to begin the process. No scripting and no coding required, as well.
No Data Loss Ticket Migration
Garbled tickets or lost data is a common concern during data transfer. Using our tool, we ensure you to transfer all your records unharmed. Our device is checked and updated on a regular basis prior to launching it for use. We only want to give you the greatest experience while using our tool.
Why Trust our Service
The Promise of Security and Confidentiality
Your data will always be protected. We extend ourselves to offer you full privacy as you use our service. Your data will only be accessed within the transition process.
Guided Import Process
We have dedicated support representatives on standby to reply to any questions you might have about our migration service. They’re also supportive throughout the very process and can lead you if you experience any kind of challenges.
Complete Data Integrity
Our developers strive round the clock to guarantee a migration service that will certainly keep your data intact from the beginning to the end. Always stay attached to see your records reach their finish point omitting info losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Jira Service Management Import Process
Preparation phase
The key to a successful data transition is preparation. Begin this stage by going to Jira Service Management and creating the necessary custom fields and agent accounts. Remember to turn off things like triggers and automation rules as they will affect the migration process.
Connecting our tool to your Halo ServiceDesk
Go to your Halo ServiceDesk ticketing system and generate the required credentials to help the migration wizard reach your data and paste them into corresponding fields.
Linking to Jira Service Management
Complete the link with credentials to Jira Service Management as your target customer service platform. This way, our tool knows where to shift the tickets and remaining records.
Customize the Migration Process
You can modify the import process by picking what type of records or tickets you want to transfer in the mapping stage. The records should correspond to the ticket fields you made throughout the very first stage. Simply pick what records you need to be put to which field and we’ll do the remaining.
Run a Free Demo
To help you relieve your worries, you can run demo migration to check how your records are transferred. The demo will run like the real thing and you will be able to look at a limited number of your records in Jira Service Management straight away.
Start the Data Transfer to Jira Service Management
Once you’re ready with the mapping and demo runs, it’s high time to begin the process. Pick a time when your support team isn’t too busy and begin the transfer.
Hear from our satisfied clients
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Data Migration Service
Request a free demonstration and watch the effectiveness of our tool. You can test everything for free and watch how well we will look after your records.
You’re in Good Hands with Our Experts
Don’t be scared of the transition process. We always have our experts to reply to all of your questions and assist on the entire process.